Insurance Relief

• Insurance Relief has earned ClearlyRated's Best of Staffing Client and Talent 10-Year Diamond Awards for 4+ years.
• Fewer than 0.1% of all staffing firms in the United States achieve this level of recognition.

These awards reflect consistently high satisfaction ratings from insurance employers and insurance professionals who work with Insurance Relief.

Insurance Relief provides:

• Temporary staffing for short-term needs and seasonal or peak workloads.
• Temp-to-hire placements that allow you to evaluate fit before making a direct hire decision.
• Direct hire / executive search for key roles, from administrative support through professional and leadership positions.

Depending on the type of assignment, associates may be employed by Insurance Relief (temporary and temp-to-hire) or by your organization (direct hire).

Workforce solutions

Insurance Relief offers workforce solutions designed for insurance employers, including:

• Fill-ins for support and professional personnel
• Project specialists
• Temporary employees for seasonal and peak workloads
• Vacation and extended leave coverage

These services are tailored to the needs of insurance carriers, agencies, brokerages and related organizations.

Business benefits of working with Insurance Relief

Clients typically use Insurance Relief to:

• Reduce personnel expenses
• Reduce unemployment liability
• Control benefit costs
• Meet project deadlines
• Minimize employment risks
• Manage resource constraints
• Stay focused on top priorities
• Avoid hiring mistakes
• Reduce turnover
• Improve morale
• Test new ideas
• Improve profitability

Salary insight for retention and attraction

Insurance Relief can provide a free customized salary report to help employers evaluate whether they are paying enough to attract and retain top insurance talent.

For details on current services or to request assistance, employers can contact Insurance Relief directly or use the "Request Service" option on the website.

• Phone: 888.292.4440
• Fax: 888.292.4448
• Email: info@insurance-relief.com

For general questions about services, job opportunities or support, callers can use the contact form on the Insurance Relief website or reach the corporate office using the details above.

• Is there an initial fee to get started?

No. There is no initial fee to begin working with Insurance Relief.

• How are temporary and temp-to-hire services billed?

Temporary and temp-to-hire options are billed based on the number of hours an Insurance Relief employee works at your office or facility. You are billed the week following the date work is completed.

• When are direct hire fees billed?

Direct hire placements are not billed until you decide that the candidate presented by Insurance Relief is acceptable for direct hire.

• How will we be billed?

Invoices are issued weekly and can be paid electronically.

Benefits and insurance for associates

• Do you offer health insurance to associates?

Yes. Insurance Relief offers a comprehensive medical plan that meets Affordable Care Act coverage requirements.

• What other benefits are available?

Voluntary benefit plans are available, such as:

• Dental plan
• Vision plan
• Life insurance plan
• Hospital plan
• Short-term disability
• Medical indemnity

Details are provided on the benefits information page referenced on the website.

Who is the employer of record?

• Insurance Relief fills temporary, temp-to-hire and direct hire positions.
• For temporary and temp-to-hire assignments, associates are employed by Insurance Relief.
• For direct hire positions, associates are employed directly by the client company.

Training and development

Insurance Relief offers training on several computer software systems, including Microsoft Office. Employers can contact their recruiter for details if they would like associates to receive specific training.

Fit, performance and early conversion

• What if we are not happy with an employee you have assigned?

Contact your Insurance Relief recruiter. Their focus is finding the right fit; they will work with you to address concerns and make adjustments as needed.

• What if we want to hire an associate before the end of the agreed temp-to-hire period?

Insurance Relief has a straightforward conversion process for clients who want to hire an employee early. This includes a pre-negotiated fee so you understand the investment involved before making the decision.

• How is employee direction or coaching handled?

Insurance Relief maintains regular interactions with both clients and placed employees. They use a 360-degree feedback process, contacting employees promptly after receiving feedback from supervisors.

Participation in client programs and events

Temporary employees can participate in client internal training programs and events (such as safety training, company picnics or incentive programs).

Because temporary associates are technically Insurance Relief employees, clients should contact Insurance Relief for approval before including them in such activities; in some circumstances, participation may be considered work time.

Retaining the talent placed with clients

Insurance Relief focuses on both candidate and client selection to support strong retention:

• Working with employees who have recent and relevant work experience and reasonable pay expectations.
• Partnering with clients who have strong cultures and safe work environments.
• Encouraging clients to pay market-appropriate rates to attract the best employees.
• Paying close attention to the "fit factor" when making placements.

Timekeeping and WebTime

Insurance Relief offers several timekeeping options:

• Traditional paper time cards.
• WebTime, a customized online system where employees enter time via computer, tablet or smartphone.

When time is submitted in WebTime:

1. An approval email is sent to the client.
2. The client approves or rejects the time.
3. Approved time is sent to Insurance Relief for processing.

Sick pay and leaves of absence

Insurance Relief complies with all jurisdictions where paid sick leave is mandated by law. In most cases:

• The cost of paying sick time is built into the hourly bill rate.
• Clients are not charged separately for sick time.

If an employee is absent long enough to trigger a leave of absence (for example, under the Family and Medical Leave Act), Insurance Relief follows the documentation procedures required by law.

Time to fill positions

How quickly a position can be filled depends on the skills and experience required:

• Insurance Relief maintains a robust inventory of screened employees who are ready to work in its core positions, which can support faster fills.
• Roles requiring more specialized or rare skill sets may take longer. Insurance Relief will provide a reasonable expectation for how long such searches may take.

Selection, background checks and drug screening

Insurance Relief uses a structured selection process that may include:

• Phone screening
• Phone interviews to identify skills
• A detailed application
• An in-person behavioral interview to assess fit
• Reference checks
• An in-depth Insurance Relief orientation

Depending on client requirements, Insurance Relief can also arrange:

• Background checks (county-specific or nationwide database searches, depending on the client's needs and budget)
• Drug screening using either in-house instant oral tests or partner laboratories across many U.S. markets

• Do I have to pay for your services?

No. Insurance Relief services are free to all job seekers. Insurance Relief provides a business-to-business service and is compensated by client companies.

• Do you keep a portion of what I make?

No. Insurance Relief is focused on securing the best possible pay rate for each position. The company charges clients a service fee in addition to your pay rate.

Types of opportunities

Insurance Relief offers several types of employment opportunities:

• Temporary assignments
• Temp-to-hire roles
• Direct hire positions, where you become a regular employee of a client company

Depending on the type of assignment:

• For temporary and temp-to-hire positions, you are employed by Insurance Relief.
• For direct hire positions, you are employed directly by the client company.

How the job search process works

• Once an Insurance Relief recruiter contacts you, the process begins.
• You will typically be scheduled for an in-person interview with the recruiting team.
• The goal is to understand your skills, experience and what you are looking for in your next career opportunity.
• Insurance Relief focuses on finding the right fit for each associate and each client.

Length of assignments

Assignments vary in length based on client needs and whether the role is temporary, temp-to-hire or direct hire. Your recruiter will discuss what to expect for specific opportunities.

Moving from temp or temp-to-hire to full-time

Becoming a full-time employee depends on the office, the client and your individual performance. Your recruiter will work with you to determine the best path for your situation.

Pay and benefits

How and when you are paid

• Insurance Relief pays on a weekly basis.
• For example, if you start an assignment on Thursday, you must turn in your timecard no later than noon the following Monday.
• The easiest method is to submit your time using Insurance Relief's WebTime online timesheet.
• You may also drop off your timecard in person or fax it to the office (it is recommended that you call to confirm receipt of any faxed timecards).
• You will receive your first paycheck on the following Friday, and on Fridays thereafter as long as you are working on an assignment for an Insurance Relief client.
• Direct deposit is available.

Health insurance and benefits

Insurance Relief offers an affordable, employee-paid benefits program. Details are available on the benefits page referenced on the website.

Communication and staying active in the search

• How often should I contact the office?

Communication is important. Insurance Relief recommends that you call weekly to confirm that you are still seeking work or to share any changes in your job search.

• Do I need to call when my assignment ends if I want another job?

Yes. You should inform your recruiter whenever your employment situation changes so they can help you find your next opportunity.

• How can I get to the top of your call list?

Regular weekly communication and updates about changes in your job search help recruiters match you effectively and may influence who they contact first for new opportunities.

• If I don't accept a position, will you call me again?

Yes. Insurance Relief understands that not every position will meet your needs. Recruiters will work with you to set reasonable expectations about the types of roles that align with your goals and experience.

Support, coaching and safety

• Do you offer coaching before interviews with clients?

Yes. Insurance Relief recruiters offer interview coaching and preparation to help you present your skills effectively.

• What if I am not happy in an assignment?

Contact your recruiter. Insurance Relief's focus is finding the right fit and addressing issues promptly.

• What if I am injured on an assignment?

Contact your recruiter immediately. Your health and safety are a top priority.

Job alerts and staying informed

Job seekers can sign up for free job alerts through the Insurance Relief website to stay informed about available insurance positions.

Ask anyway — the agent will say plainly that it is not published rather than guess.