Information Technology Corporation

• In-warranty repairs are performed under AppleCare or Apple Limited Warranty.
• There is no charge for any service that is covered under Apple warranty.
• No appointment is necessary; you can walk in when you need service.

Free pickup and delivery for warranty service

For customers who cannot bring their Mac to the store, ITC offers free pickup and delivery for service repairs within a 10-mile radius of the Paramus, NJ location.

• Free home or office pickup and delivery is available for eligible service repairs.
• Call ITC for details and to arrange pickup and delivery.

Out-of-warranty and obsolete Apple service

If your Mac product is out of warranty or considered obsolete by Apple:

• Apple Certified Technicians diagnose the issue.
• Repairs are completed using Genuine Apple parts.
• All parts and labor on these repairs are covered by ITC's 90-day warranty policy.
• If you choose to proceed with the repair, there is no charge for evaluation or an estimate.
• If you decide not to do the repair, there is an evaluation fee of:
• $75 for Mac
• $39 for iOS devices

SSD and battery upgrades

ITC offers upgrade and hardware improvement services for Macs, including:

• Replacing older hard drives with modern SSDs to improve speed and responsiveness.
• Battery replacement services for Mac laptops with declining battery life.

These services target issues such as:

• Short battery life
• Persistent spinning beachballs
• iMacs stuck at a grey screen

Data recovery services

ITC provides in-house data recovery services and works with specialized partners when needed.

• In-house data recovery uses state-of-the-art forensic tools and DeepSpar hardware.
• For advanced or complex recoveries, ITC works with industry leader DriveSavers.

Customers can contact ITC to discuss their specific data loss situation and the available recovery options.

Business IT services

Information Technology Corporation has been providing on-site troubleshooting and repair for business clients since 1992 as part of the Apple Consultants Network.

Business-focused services include:

• On-site troubleshooting and repair for Apple-based environments
• Support for business accounts that rely on Macs and other Apple devices
• Long-term support relationships with corporate, education and institutional clients

The company has supported a wide range of organizations over more than 30 years, including major corporations, schools, law schools, retailers and other professional organizations.

Remote support

ITC provides remote support for business clients using in-house, highly secure Bomgar remote servers, the same remote support platform used by Apple.

Remote support can help with:

• Diagnosing and resolving software or configuration problems
• Assisting with network or connectivity issues on Apple devices
• Providing ongoing support without requiring an on-site visit when appropriate

Businesses can contact ITC to discuss their Apple-focused IT support needs and ongoing service options.

Location

Information Technology Corporation

121 Gertrude Avenue Paramus, NJ 07652 United States

Business hours (Eastern Time)

• Monday – Saturday: 10:00 am – 6:00 pm
• Friday: 10:00 am – 8:00 pm
• Sunday: Closed

If you plan to visit for service, you can come to the store during these hours; no appointment is required for Apple device service.

• Provide and maintain its services
• Manage customer accounts and service requests
• Communicate with customers about service, orders and updates
• Fulfill purchase contracts for products, parts and services
• Improve and analyze the performance and security of its website and services

Sharing of personal data

According to the company's privacy policy:

• Information Technology Corporation never shares, sells or disseminates your information to any person, third-party website or company, except as needed to provide its services.
• Your information is used by ITC and, when necessary, for ordering parts and handling warranty coverage with Apple Inc.
• Information is not given to anyone else beyond what is necessary to provide or support the requested services.

Data retention and control

• Personal data is retained only as long as necessary for the purposes described in the privacy policy and to meet legal obligations.
• Customers may request access to, correction of or deletion of the personal information that ITC holds about them, subject to legal requirements.

Privacy contact

Questions about privacy or data use can be sent to:

• Email: support@infotechcorporation.com

The full and most current privacy policy is available on ITC's website.

• Authorized reseller for Apple computers and related Apple hardware.
• Carries and supports a wide variety of Apple products.

Third-party products and solutions

In addition to Apple hardware, ITC sells and supports third-party solutions, including:

• Storage solutions
• Displays and monitors
• Networking solutions

Customers can contact ITC to ask about current product availability, configuration recommendations and purchasing options.

Ask anyway — the agent will say plainly that it is not published rather than guess.