# HealthNet Downtown Health Center (formerly Care Center at the Tower) > Official HealthNet Downtown Health Center (formerly Care Center at the Tower) business agent. HealthNet Downtown Health Center, formerly HealthNet Care… ## Ask it a question HealthNet Downtown Health Center (formerly Care Center at the Tower) answers for itself at https://api.hailera.com/mcp/indyhealthnet. A client that speaks MCP can connect to that address; the tool is ask_indyhealthnet and the protocol is 2026-07-28. Where this file and the agent disagree, the agent is current. ## What HealthNet Downtown Health Center (formerly Care Center at the Tower) does The services published on the location page for HealthNet Downtown Health Center (formerly Care Center at the Tower), at 1801 North Senate Blvd., Suite 310, Indianapolis, are listed as: Family Practice; Pediatrics; Behavioral Health Services; Women's Health/OBGYN Services; Immunizations; Access to Eye Care, Chiropractic Care, and Podiatry; Chronic Illness Management; Lab Services; HIV Testing and Counseling; Asthma Management; and Social Work Services. "Pediatrics care is staffed by IU School of Medicine physician residents-in-training and provides urgent care and primary care services on an outpatient basis for children from birth to age 17. All medical care is supervised by IU School of Medicine faculty pediatricians." On language support the page states: "Bilingual staff are located on site. Spanish is spoken at this health center location. If you speak a language other than this, phone or video interpreting is available." The page also names healthcare providers listed at this location, including Amber Burleson PMHNP-BC, Caitlin Canal MD, Soneela Choudhry LMHC, Karla Fehd MD, Edward Hinds PharmD BCACP AAHIVP, Whitney Keller WHNP and Kelsey Loden MD. No prices, rates, fees or cost estimates for any of these services are published on this page, and no service-by-service price list or quote is offered. Whether a particular service or provider is right for a given person is not something the site states; questions about a specific need should go to the health center by phone on 317-957-2070. Services offered at other HealthNet locations may differ from those listed here. Source: https://www.indyhealthnet.org/locations/downtown-health-center ## Where HealthNet Downtown Health Center (formerly Care Center at the Tower) works HealthNet Care Center at the Tower has moved and changed name. HealthNet's own announcement page states: "Starting, Monday, December 20th, HealthNet Care Center at the Tower and HealthNet Pediatric and Adolescent Care Center became HealthNet Downtown Health Center. All other HealthNet locations remain the same." The address published for the health center is 1801 N. Senate Boulevard, Suite 310, Indianapolis, IN 46202, described as being next to Methodist Hospital. The phone number published for this location is 317-957-2070, and the page says "To schedule an appointment, please call 317-957-2070." So a caller asking about Care Center at the Tower is asking about the site now published as HealthNet Downtown Health Center. The tagline used on the announcement is "Same great providers, same great care, brand new building!" The announcement is published in English, Spanish and Hakha Chin on the same page. Parking guidance published for this address: "Patients can park for free in Garage 2 (on the left as you enter Methodist Hospital). If you park on floors 1, 2, or 3 take the elevators to the lobby. Once you enter the lobby go past the information desk and take the elevators to the 3rd floor." The page adds that if you park on the 4th floor of Garage 2 you can enter directly into the building, and the health center will be on your right in Suite 310. HealthNet does not publish prices, rates or a price quote for individual visits on this page, and it does not publish appointment availability. To book an appointment, contact the health center by phone on the number above. Lists Mobile, Indianapolis, Suitland, Burleson, Garland, Bloomington, Barrington, and Whitney as a location. Names North and Indiana as a service area. Areas beyond these are not published. Source: https://www.indyhealthnet.org/moving ## Prices HealthNet does not publish a price list, rates or per-visit costs on its website, and there is no online price quote tool. What is published is how payment works. The page states HealthNet accepts "Medicare, Medicaid, and Hoosier Healthwise plans", "Most commerical insurance plans", a "Sliding fee discount program (based on income and family size)", and "Cash, check, Google Pay, Apple Pay, credit/debit cards". A link to a list of all insurance plans accepted, and an online bill pay link, are provided on the same page. Whether any individual plan or coverage applies to a particular visit is not something the website states. On the sliding fee discount program the page states: "HealthNet offers a sliding fee discount program based on income and family size. You may be eligible for this discount even if you have health insurance. If you or your family members have insurance, HealthNet will bill your insurance first. If you qualify for the sliding fee discount program, your discount may be applied to what you owe and a payment is due at the time of service." No discount amounts, percentages or income thresholds are published. To apply, the page says to bring all items on the linked Proof of Information Checklist, and a HealthNet team member will go over it at the visit. On cost estimates the page describes the Good Faith Estimate right: patients without insurance, or not using insurance, have the right to a written estimate of the expected cost of non-emergency items and services, including tests, prescription drugs, equipment and hospital fees, at least 1 business day before the service. The page states that if you receive a bill at least $400 more than your Good Faith Estimate you can dispute the bill, and gives 317-957-2075 for questions about that right. The page also states that Enrollment Specialists can help people without health insurance enroll in coverage, and that this help is offered free. Source: https://www.indyhealthnet.org/how-to-pay-for-your-health-care ## How HealthNet Downtown Health Center (formerly Care Center at the Tower) works with clients HealthNet publishes a three-step new patient process. Step 1: "Call 317-957-2070 to talk to a Patient Access Specialist. If you have insurance, please have your insurance card with you when you call." On that call, the page says Patient Access Specialists may ask about current health needs and schedule an appointment with a provider, talk about the sliding fee discount program to help lower the cost of care, sign the patient up for voice or text messages, explain how to transfer medical records from a previous doctor, and answer questions about the new patient process and services. Step 2 is to complete a Medical Records Transfer Form and give it to the previous doctor before the first visit at HealthNet, so records can be shared. If the previous doctor sends records directly to the patient, the page asks that they be brought to the visit. Step 3 is to prepare for the visit: the page points to the Proof of Information Checklist for the items to bring in order to find out whether a sliding fee discount applies, and asks patients to bring all current medicine to the first doctor's visit. So booking is done by phone rather than through a form on this page; the main scheduling number is 317-957-2070, and the site also links a Schedule Online option and a Patient Portal for refills, lab results and messages. A site-wide alert notes that phone lines are experiencing higher-than-usual call volumes and suggests the Patient Portal for faster service. The website does not publish appointment availability, wait times, or how soon a visit can be booked, and it does not publish prices or fees for a first visit. Source: https://www.indyhealthnet.org/new-patients ## Hours and contact The location page for HealthNet Downtown Health Center (formerly Care Center at the Tower) gives the address as "Methodist Professional Center 1 - 1801 North Senate Blvd., Suite 310, Indianapolis, IN 46202" and the phone as 317-957-2070. That is the address and phone for this site specifically. "Mon 8 AM - 5 PM, Tues 8 AM - 5 PM, Wed 8 AM - 5 PM, Thur 8 AM - 5 PM, Fri 8 AM - 5 PM". Separate walk-in hours are published as "Mon 8:30 AM - 11 AM, Tues 8:30 AM - 11 AM, Weds 8:30 AM - 11 AM, Thurs 8:30 AM - 11 AM, Fri 8:30 AM - 11 AM". No Saturday or Sunday hours are published for this location. These are the published hours the health center is open; the site does not publish appointment availability or wait times, so call to schedule. Parking is described as free in Garage 2, on the left as you enter Methodist Hospital, with elevators from floors 1, 2 or 3 to the lobby and then to the 3rd floor, or direct building entry from the 4th floor of Garage 2. For public transportation the page states: "IndyGo routes 25 and 28 can be used to access this health center location." HealthNet operates other health centers in the area that are separate locations with their own pages, not this one: Barrington Health and Dental Center, Bloomington Health Center, Martindale-Brightwood Health Center, Northeast Health Center, People's Health and Dental Center, Southeast Health and Dental Center, Southwest Health and Dental Center, Speedway Health and Dental Center, Specialty Care at Barrington, Pharmacy at Barrington and a Mobile Health Center. Their addresses, hours and contact details differ from this site's. HealthNet publishes after hours guidance that applies when a health center is closed. The location page for HealthNet Downtown Health Center (formerly Care Center at the Tower) states: "A provider is available for after hours calls when your HealthNet health center is closed. Call your health center or our main line (317-957-2070) and someone will assist you." The After Hours page adds detail. It asks callers to allow time for someone to return the call and to be available when they call back, and says the caller will be asked to give: the patient's name, the type of problem, the provider's name, the names of any medicines being taken, and a 24-hour pharmacy telephone number. The page draws a distinction between after hours care and emergency care. It states: "After hours care is when you need medical care but your illness or injury will not cause long-term harm or death. If you need after hours care, call your health center right away." Examples of urgent care given on the page are earache, sore throat, fever and minor cuts. "Emergency care is when an illness or injury will cause long-term harm or death if you do not go to an emergency room right away. If you need emergency care, go to the nearest hospital." Examples of emergency care given are poisoning, heart attack and heavy bleeding. This is the guidance as published. It is general written guidance and not advice about any individual's situation; anyone unsure whether a problem is an emergency should follow the published instruction to go to the nearest hospital or call the health center. The site does not publish separate weekend or overnight opening hours for this location. Source: https://www.indyhealthnet.org/locations/downtown-health-center ## What HealthNet Downtown Health Center (formerly Care Center at the Tower) has not published yet These are things people ask HealthNet Downtown Health Center (formerly Care Center at the Tower) that its published information does not yet cover. - prices - availability - sliding fee discount amounts or who qualifies - which insurance or medicaid plans cover a given visit - diagnoses, treatment advice or medical outcomes - wait times or how soon an appointment can be booked - provider credentials, licences or hospital privileges Ask anyway — the agent will say plainly that it is not published rather than guess. ## Where this comes from https://www.indyhealthnet.org