Incito Consulting Group

Incito's experience is rooted in the Toyota Production System, Lean Enterprise, and Six Sigma practices. The team works with organizations ranging from large multinational corporations to emerging startups, tailoring Lean frameworks to each client's strategic goals.

What Incito does

• Guides organizations through Lean Enterprise Transformation.
• Aligns strategy with execution using value stream thinking and Lean Daily Management.
• Helps leaders define a clear True North and translate it into measurable initiatives.
• Builds a culture of continuous improvement and employee engagement.
• Supports both operational excellence and broader enterprise transformation.

Industries and sectors served

Incito works with organizations across many industries, including:

• Aerospace
• Automotive
• Construction
• Defense
• Energy
• Beverage and food
• Pharmaceutical
• Chemical
• Biotech
• Medical device
• Healthcare
• PCB manufacturing
• Semiconductor
• Supply chain and logistics
• Manufacturing, including 3D printing and advanced manufacturing
• Metal casting and foundry
• Service and administrative functions

Incito supports clients worldwide and tailors its approach to each organization's industry, size, and growth stage.

A Gemba Walk takes leaders to the actual place where work happens—such as a factory floor, sales floor, warehouse, clinic, or office—to observe processes, talk with team members, and better understand how value is created for customers.

Instead of relying only on reports and dashboards, leaders see real conditions, identify waste, and spot opportunities for improvement directly at the point of value creation.

What Incito helps organizations do

When deploying Gemba Walks, Incito works with clients to:

• Clarify objectives for each walk (for example, customer service, safety, or a specific process area).
• Teach best practices for observing work without blaming individuals or trying to fix everything in the moment.
• Design Gemba routes that make it practical to visit key areas regularly.
• Create customized Gemba scorecards and boards to track what matters most.
• Establish standard Gemba "stand up" kickoff meetings that connect daily observations to business priorities.
• Capture insights from walks and turn them into structured problem-solving and improvement projects.

Gemba Walks are used as a leadership routine to strengthen communication, make problems visible, and support a culture of continuous improvement.

Incito provides a range of Lean and operational excellence services that help organizations improve performance, increase agility, and scale sustainably.

Core Lean and enterprise transformation services

• Lean Enterprise and operational excellence programs

Design and deploy enterprise-wide Lean systems that improve quality, throughput, safety, and customer experience while reducing waste.

• Enterprise-wide Lean (EWL) management consulting

Take a holistic view of all business functions to align strategy, operations, and support processes around delivering customer value.

• Lean and digital transformation

Combine Lean principles with modern digital tools to streamline processes, improve visibility, and support data-driven decision-making.

Strategy and execution services

• Strategy Deployment and Hoshin Kanri

Help leadership define a clear True North, prioritize the most important customer-driven objectives, and cascade them through the organization with measurable goals.

• Value Stream Mapping (VSM)

Map end-to-end value streams across the enterprise to identify waste, bottlenecks, and opportunities. Create a future-state roadmap and implementation plan.

Operations, supply chain, and reliability services

• Lean supply chain consulting

Strengthen global and regional supply chains, identify weak links, and reduce errors and lead time using Lean tools and management systems.

• Lean trade, tariffs, and nearshoring strategies

Support organizations navigating trade complexity, tariffs, and nearshoring decisions with Lean-based scenario design and execution support.

• Total Productive Maintenance (TPM)

Implement a structured, enterprise-wide reliability strategy that improves equipment effectiveness, stability, and uptime while engaging both operators and maintenance.

• Gemba Walks management plans

Design and deploy Gemba Walk routines that help leaders regularly observe work where it happens, surface issues, and drive continuous improvement.

If you are looking for a specific Lean or operational excellence service, Incito can clarify which offering best fits your situation and design a tailored engagement.

You can also use the consultation or contact forms available on the Incito website to request more information or schedule a discussion with the team.

Office location

Incito Consulting Group 71 Stevenson St, Suite 400 San Francisco, CA 94105 United States

For the most current details on scheduling and availability, reach out directly using the contact information above.

Lists Toyota and Enterprise as a location. Names Toyota and Enterprise as a service area. Areas beyond these are not published.

Incito's approach is built around five core principles:

1. Define True North for strategic alignment

Help leadership clarify a long-term direction and a small set of critical objectives that guide decision-making and investment.

2. Use Enterprise Value Stream Mapping

Look at the whole enterprise, not just a single function, to understand how value flows to the customer and where waste and delays occur.

3. Foster a culture of continuous improvement and engagement

Empower employees at every level to identify problems, propose improvements, and participate in structured problem-solving.

4. Implement Lean Daily Management

Establish daily routines, visual management, and tiered huddles that make abnormal conditions visible and ensure quick response to issues.

5. Focus on measurable results

Tie initiatives to clear metrics such as safety, quality, delivery, cost, and employee engagement, and track progress over time.

How Incito works with clients

• Collaborates directly with executives and frontline teams.
• Tailors frameworks and tools to each client's market, strategy, and maturity level.
• Combines on-site observation (such as Gemba Walks) with data-driven analysis.
• Emphasizes coaching and capability-building so clients can sustain gains independently.

This methodology is used across manufacturing, healthcare, service, and other sectors to create resilient, high-performing organizations.

• Began his career in the automotive industry, including experience at New United Motor Manufacturing, Inc. (NUMMI) in Fremont, California, and at Toyota.
• Learned Lean principles and leadership practices directly in high-performance manufacturing environments.
• Founded Incito to help organizations apply similar principles of alignment, respect for people, and continuous improvement.

Leadership philosophy and lessons

From his early experience as a competitive boxer and his work in manufacturing, Galicia emphasizes:

• Discipline and preparation as foundations for consistent performance.
• Strategy and anticipation—looking ahead, understanding context, and planning the next move.
• Humility and openness to feedback, including seeking mentors and learning from criticism.
• Relationship-building with clients, employees, and partners as a long-term success factor.
• Resilience, treating setbacks as learning opportunities and continuing to move forward.

These experiences inform how Incito approaches enterprise transformation, leadership coaching, and culture change for its clients.

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