iC Consult

• 25+ years of experience focused on IAM and identity security
• 850+ employees worldwide
• 450+ active customers
• 30+ technology partners in the identity and cybersecurity ecosystem
• 20+ global offices across North America, Europe, Asia, and other regions

Positioning

• Vendor-independent consulting and implementation partner for IAM
• End-to-end identity security and IAM services, including advisory, architecture, implementation, integration, support, and managed services
• Focus on identity as a strategic security and business enabler

Customers and industries

• Serves organizations across a wide range of industries
• Works with more than 50 Fortune 500 companies
• Supports some of the world's largest brands in securing and managing digital identities

Certifications and standards

iC Consult reports regular auditing and certifications against recognized standards, including:

• DIN EN ISO 9001
• DIN EN ISO 27001
• AICPA SOC II / SOC 2 Type II

Corporate values and culture

Selected aspects of iC Consult's culture include:

• Community of identity enthusiasts with a strong focus on IAM
• Diversity and collaboration across colleagues from multiple nationalities and countries
• Emphasis on autonomy, professional development, and flexible working models
• Commitment to corporate social responsibility and a responsible digital future

These characteristics position iC Consult as a long-term partner for organizations seeking specialized, high-quality IAM and identity security services.

• Assesses the current IAM landscape and maturity
• Defines a business-driven IAM vision and strategy aligned with organizational goals
• Develops value-based roadmaps for identity security and IAM transformation
• Translates business requirements into IAM and identity security architectures
• Supports evaluation and selection of IAM and identity security products and platforms

Implementation and integration services

• Designs IAM architectures, data models, process flows, and system interfaces
• Configures and develops IAM solutions, including roles, policies, and workflows
• Integrates IAM platforms with existing applications, infrastructure, and directories
• Conducts testing and hardening prior to go-live
• Provides training for administrators and end users on new IAM solutions

Support and operations

• Provides specialized 2nd and 3rd level IAM support
• Delivers continuous monitoring and incident handling for IAM platforms
• Uses standardized, repeatable processes to support stability and cost-efficiency
• Offers customizable support models (for example, 8/5 or 24/7 coverage and different reaction times)
• Provides remote, international support from multiple regions, including Europe, North America, and Asia

IAM managed services

• Delivers fully managed IAM services, covering license, implementation, architecture, and integrations from a single provider
• Offers flexible, scalable service components that can be tailored to each organization
• Enables predictable, recurring operational costs instead of large one-time investments
• Assigns a dedicated Service Delivery Manager for managed IAM engagements

These service offerings are designed to help organizations at every stage of their IAM journey, from initial planning to long-term operations, with the option to fully outsource IAM to iC Consult where appropriate.

iC Consult is a global specialist in identity security and Identity and Access Management (IAM). The company focuses exclusively on IAM, helping large and mid-sized organizations manage and secure every type of identity, including employees, customers, partners, non-human identities, and AI agents.

What iC Consult does

• Designs and delivers end-to-end identity security and IAM programs
• Helps organizations turn identity into a strategic advantage, not just an IT control
• Supports identity-driven initiatives such as Zero Trust, identity-first security, and AI governance
• Modernizes legacy IAM environments and supports complex migrations such as SAP IDM replacement
• Aligns IAM strategies with regulatory frameworks such as NIS2, DORA, GDPR, ISO standards, and local data laws (including China)

Typical outcomes for clients

• Stronger security posture against identity-based threats
• Improved audit readiness and regulatory compliance
• Automated and streamlined identity lifecycle processes
• Reduced operational overhead and manual effort in IAM
• Seamless, secure user experiences for employees, customers, and partners across channels

Geographic reach and scale

• Global delivery with experts across Europe, North America, and Asia
• Nearshore and offshore delivery centers in locations such as Bulgaria, India, and China
• Ability to support multinational IAM programs and region-specific data protection requirements

Customers

• 450+ active customers across industries
• 50+ Fortune 500 companies served
• Over 3,000 IAM projects delivered over more than 25 years

iC Consult operates as a vendor-independent advisor and integrator, working with an extensive ecosystem of leading IAM and cybersecurity technology partners to recommend and implement solutions that best match each client's requirements.

For contact details, visit:

• Website: https://ic-consult.com
• Contact page: https://ic-consult.com/en/contact/

(If a caller needs specific phone numbers, email addresses, or office addresses, and these are not present in the knowledge documents, direct them to the contact page above.)

Types of inquiries typically handled

• Questions about IAM and identity security services or solutions
• Requests to discuss or initiate IAM projects
• Requests for advisory workshops, assessments, or strategy support
• Questions about ongoing IAM support or managed services
• Requests to connect with identity experts in specific regions

Regions served

iC Consult serves clients globally with experts based in:

• Europe
• North America
• Asia

The company supports international and multi-region IAM programs and can provide local expertise and time zone coverage through its global network of offices and delivery centers.

Events and resources

The company regularly participates in and hosts IAM-related events and produces content such as blogs, whitepapers, podcasts, and webinars. Callers interested in current events or resources should be directed to the resources section of the website for the latest information.

Typical access management capabilities supported include:

• Single Sign-On (SSO)
• Multi-Factor Authentication (MFA)
• Passwordless authentication
• Third-party identity and federation
• Application onboarding and integration

Customer Identity and Access Management (CIAM)

Customer Identity and Access Management solutions focus on:

• Secure, seamless customer login and registration
• FIDO2 passkeys
• Personalized customer experiences
• Enhanced protection of customer data
• Identity proofing and verification
• Decentralized identity options

Identity Governance and Administration (IGA)

Key governance and administration capabilities include:

• IAM program governance and operating models
• Identity orchestration
• Policy-based access control (PBAC)
• Identity lifecycle automation across joiner/mover/leaver processes
• Support for audit and certification activities

Privileged Access Management (PAM)

Privileged access services help protect high-risk accounts with:

• Session management and session recording
• Just-in-time provisioning
• Password and vault management
• Zero standing privileges approaches

Zero Trust and identity-first security

iC Consult supports organizations in implementing Zero Trust principles, including:

• Least-privilege access models
• Microsegmentation and granular access controls
• Continuous monitoring of identities and access
• Encryption and identity-centric protection of resources

Identity security and ITDR

Identity security offerings place identity at the core of cybersecurity, including support for:

• Identity threat detection and response (ITDR)
• Identity-based encryption
• Biometric authentication
• Cloud infrastructure entitlement management (CIEM)
• Integration with security operations centers (SOC)
• Public key infrastructure (PKI)

AI, non-human identities, and automation

• AI security and guardrails for AI agents and AI-powered systems
• Managing non-human identities such as service accounts, machine identities, and APIs
• IAM automation with the Service Layers platform to accelerate deployment in complex environments

Compliance and specialized topics

• Support for NIS2-related identity security requirements
• Guidance and solutions for SAP IDM end-of-life and replacement

This portfolio allows iC Consult to design and implement IAM solutions tailored to each client's technical landscape, risk profile, and regulatory environment.

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