ENT and Allergy Associates – Houston

Who we care for

• Adults and children of all ages
• Patients with straightforward problems as well as complex or long‑standing ENT, allergy, asthma, and hearing conditions
• Individuals and families across the Greater Houston area, including communities such as Katy, Kingwood, Memorial City, Southbelt, Sugar Land, and Town and Country

Types of care we provide

We offer diagnosis and treatment for a wide range of conditions, including (but not limited to):

Ear, nose and throat (ENT)

• Chronic and recurrent sinusitis
• Nasal congestion and obstruction
• Nasal polyps and deviated septum
• Sore throat and tonsil problems
• Hoarseness and voice disorders
• Swallowing difficulties
• Sleep apnea and snoring

Allergy, asthma and immunology

• Seasonal and year‑round environmental allergies (pollen, dust, mold, pet dander)
• Allergic rhinitis (hay fever)
• Eye allergies and chronic sneezing
• Food and medication allergy evaluation
• Pediatric and adult asthma
• Chronic cough and wheezing

Hearing and balance

• Hearing loss and tinnitus (ringing in the ears)
• Dizziness and balance disorders
• Comprehensive hearing testing
• Hearing aid evaluations and treatment

Related specialty services

• Voice and swallowing evaluations
• Sleep apnea and snoring evaluation and management
• Coordination with audiology, speech‑language pathology, and other specialists when needed

Our clinical team

• Board‑certified ENT (otolaryngology) physicians
• Allergy and immunology specialists
• Audiologists
• Advanced practice providers (such as physician assistants)

Our clinicians work collaboratively, so patients with overlapping ENT, allergy, asthma, hearing, or sleep concerns can receive coordinated, comprehensive care in one practice.

Our approach to care

• Evidence‑based diagnosis and treatment
• Use of advanced diagnostic testing when appropriate (such as allergy testing, hearing tests, and sinus assessments)
• Personalized treatment plans that may include medical management, allergy immunotherapy (allergy shots), minimally invasive procedures, or surgery when indicated
• Focus on comfort, clear communication, and helping patients breathe easier, hear better, and live healthier lives.

• Online booking:
• Use the "Book Appointment" option on the practice website.
• Patients may also be able to book from a specific office or doctor's page by selecting "Book Appointment" there.

• By phone:
• Call the main Texas same‑day care / appointment line at 1‑855‑368‑2362.
• Or call your specific office location directly using the phone number listed on that office's web page.

• When the office is closed:
• An answering service takes calls for the practice when offices are closed.

Managing, canceling, or rescheduling an appointment

• To change an existing appointment, patients can use the "Manage Your Appointment" option on the practice website or follow the instructions in their appointment confirmation.
• Patients can also email entappointments@entandallergy.com for assistance with scheduling changes.

Telehealth / virtual visits

• Commercial insurance carriers and Medicare may support telehealth visits during certain public health circumstances.
• During such periods, patients may be able to receive evaluation and management services through virtual visits instead of in‑office care.
• Coverage, co‑pays, and other details depend on each patient's health plan and may change over time.

Patient portal

Patients can access their secure online patient portal by selecting "Patient Portal" on the practice website.

Through the patient portal, patients can:

• View parts of their medical record, including certain test results
• Send and receive secure messages with their care team
• Request or schedule some appointments
• View and pay billing statements online

If patients have trouble accessing the portal, they can:

• Use the "forgot password" option on the portal login page, and/or
• Email entportal@entandallergy.com, or
• Call 1‑855‑ENTA‑DOC (1‑855‑368‑2362) to speak with a patient service agent.

Prescription refills

• Prescription refill requests should be directed to the patient's office location or care team.
• Patients can:
• Call their office location directly using the number on that office's web page, or
• Send a message through the patient portal.

Actual scheduling options, availability, and portal features may change over time; patients should follow the current instructions on the practice website or from their care team.

Patients should:

• Use the provider directory on the practice website to search for physicians by insurance carrier, and/or
• Contact their insurance company directly to confirm whether a specific doctor or location is in‑network.

If a doctor is not in your insurance network

If the physician you wish to see is not contracted with your plan:

• If you have out‑of‑network benefits, the practice can help bill your insurance.
• You may contact the Practice Site Administrator at your preferred office for details about charges and billing.
• You can also ask your insurance company whether they will grant a network exception for your care.

If you do not have out‑of‑network benefits and cannot obtain an exception, contact the Practice Site Administrator at the physician's office to discuss direct payment options.

Cost sharing: deductibles, coinsurance, and copays

• Many insurance plans require patients to pay part of the cost of care in the form of deductibles, coinsurance, and copays.
• The way these apply depends on each patient's specific plan.
• Patients should review their plan documents or contact their insurer for details on their own coverage.

Billing questions and payments

• Patients can pay bills securely online using the "Bill Pay" option on the practice website.
• For billing questions or if a statement does not match recent payments, patients may be asked to send payment receipts or copies of canceled checks to the practice's billing address, fax number, or billing email provided on their statement or on the website.

Because insurance participation and billing procedures can change, patients should always verify current information with their insurance plan and the practice before receiving services.

• Katy
• Kingwood
• Memorial City
• Southbelt
• Sugar Land
• Town and Country

These locations serve patients from Harris, Fort Bend, and Montgomery counties and surrounding communities.

Note: Specific street addresses and suite numbers are not listed here. For exact address details or directions to a particular office, patients should visit the practice's website or contact the office directly.

Phone numbers

• Same‑day care and general appointment line (Texas): 1‑855‑368‑2362
• Houston area office line: 281‑649‑7000

Patients can also request appointments online through the practice website.

General office hours

• Most offices are generally open from 8:30 AM to 6:30 PM on weekdays.
• Saturday hours are available at select locations.

Actual hours can vary by office and by provider schedule. Patients should:

• Check their specific office location page online, or
• Call the office directly to confirm that day's hours and available appointment times.

When the office is closed

• When an office is closed, an answering service accepts calls for the practice.
• Urgent medical issues should be discussed with the on‑call provider as directed by the answering service, or patients should seek emergency care when appropriate.

• Bring a list of your current medications (including doses).
• Be prepared to review your past medical history, previous surgeries, allergies, and prior ENT or allergy issues.

During your visit

Your ENT specialist will usually:

1. Review your symptoms and history

• Ask about your main concerns (for example, sinus problems, hearing changes, throat issues, allergies, dizziness, or sleep concerns).
• Ask how long symptoms have been present and how they affect your daily life.

2. Perform a focused physical exam

The exam is tailored to your concerns and may include:

### Ear examination

• Using an otoscope (a lighted instrument) to look into the ear canals and at the eardrums.
• Occasionally using tuning forks or ordering formal hearing tests to evaluate hearing more precisely.
• In some cases, using an operating microscope and gentle suction to remove wax or debris and to view the ear structures more clearly.

### Nose examination

• Using a small tool called a nasal speculum with a headlight to look inside the front of the nose.
• If needed, using a flexible fiberoptic scope to examine the deeper nasal passages and sinus openings more thoroughly.

### Throat and neck examination

• Gently feeling the neck to check for glands or other abnormalities.
• Examining the mouth, tongue, and tonsil area with a tongue depressor and light.
• When appropriate, using a flexible nasolaryngoscope (a thin scope placed through the nose after numbing spray) to view the back of the nose, throat, and vocal cords. This may feel unusual but typically takes only a few minutes.

3. Additional procedures when needed

• Some patients may need a more detailed laryngoscopy or nasal endoscopy using a thin, lighted magnifying instrument passed through the nose.
• These procedures help evaluate problems such as voice changes, breathing difficulty, throat pain, swallowing problems, blockages, or possible tumors.

After the exam

• Your doctor will discuss findings, answer questions, and review treatment options, which may include medicines, lifestyle changes, further testing, procedures, or surgery when appropriate.
• If necessary, you may be referred for hearing tests, imaging, allergy testing, or other specialized evaluations.

If you have specific concerns about what will happen during your visit, you can call your office location in advance and ask to speak with a member of your care team.

Ask anyway — the agent will say plainly that it is not published rather than guess.