# Homebase > Official Homebase business agent. Homebase is a Kansas City, Missouri smart apartment technology company, now part of OneQuext, providing managed WiFi, smart… ## Ask it a question Homebase answers for itself at https://api.hailera.com/mcp/homebase. A client that speaks MCP can connect to that address; the tool is ask_homebase and the protocol is 2026-07-28. Where this file and the agent disagree, the agent is current. ## What Homebase does The services Homebase publishes fall into three groups. Internet infrastructure is building-wide Managed WiFi: private in-unit networks, staff networks, amenity-space networks, device networks and outdoor coverage, designed for both new construction and retrofits. The Managed WiFi page says Homebase offers managed fiber internet through GPON (Gigabyte Passive Optical Networks) and that the property becomes the internet service provider, with Homebase handling customer service, maintenance and repairs. It lists Aruba, Cambium and CyberPower UPS as WiFi and battery-backup hardware. The features page states "Fully-managed service. We manage and constantly monitor your network. 99.9% uptime." Access automation covers smart locks on units, perimeter and community doors, elevator and floor access, parking gates, package rooms, visitor management, self-guided tours, time-based and auto-expiring access, remote unlock, key-fob management and access logs. Named access and camera hardware on the integrations page includes Schlage, Brivo, ButterflyMX, TLJ and Eagle Eye Networks, plus Amazon Key for in-home package delivery and Walmart+ InHome for in-unit grocery delivery. Smart devices cover smart thermostats, smart lighting (Leviton switches), leak detection, LG smart appliances, energy management and vacancy controls. Quext thermostats are listed as an integration. Software integrations named on the site are AppFolio, Entrata, RealPage, Yardi, Stripe and WattBuy. Homebase Manager is the staff dashboard. Because the integration and hardware lists change, confirm any specific device or platform compatibility with Homebase directly rather than assuming it from this summary. Source: https://homebase.ai/features/ ## Where Homebase works Lists Kansas City, Jackson, Manhattan, and Eagle as a location. Names Missouri as a service area. Areas beyond these are not published. ## Prices Homebase does not publish prices. The pricing page lists four Smart Building Bundles and every one of them carries a "Request Pricing" button instead of a figure, so there is no published price, cost, rate, fee or price range for any bundle, device or installation. Nobody should quote a number on Homebase's behalf; the correct answer to a pricing question is that pricing is quoted per community after a conversation. The four bundles are named Access Basic (unit level: lease management, automated move-in, virtual key access, fob management, in-home marketplace, automated utility transfer), Access Standard (community level: up to 5 access control doors, visitor management, self tour, Amazon Key compatibility, an AppFolio, Entrata, RealPage or Yardi integration, thermostat integration), Access Pro (security plus community: up to 20 access control doors, parking gate, package room, door-contact integration, white label app) and Smart Building (managed WiFi, unlimited access control, lighting control, security camera software, payments, battery backup for select devices, 24/7 customer service). Community door battery backup is listed as an optional add-on on the lower bundles, and bundles can be mixed and matched by request. The page states that all plans include custom design and planning with a set of drawings, an assigned account team, staff training, community marketing materials, and reporting and analytics, and that 24/7 service is available by upgrading to Premium Support. To get pricing or an estimate, the site offers a request form on the pricing page, a Request More Information page at homebase.ai/request-information, and a demo booking link. A quote is scoped to the specific property, so building plans and door counts are part of the conversation. Source: https://homebase.ai/pricing/ ## How Homebase works with clients Homebase publishes a five-step process for getting a property live, run by staff the site calls Smart Building Specialists and Project Managers. Step 01 Plan and Scope: meet a Smart Building Specialist, discuss needs, submit building plans and finalize the project scope. Step 02 Project Kick-off: meet the Project Manager to finalize the design. Step 03 Platform Setup: set the property up in the Homebase platform with the Project Manager. Step 04 Product Install: implementation and installation begins, with support from the Project Manager. Step 05 Homebase Launch: a launch meeting introduces the system to onsite staff, with ongoing Customer Success support. The process page says every community gets customized CAD designs showing how the technology fits the building, that the team trains the entire onsite staff and supplies onboarding materials for future employees, that a live chat team handles issues for staff and residents, and that on-site assistance can be provided. It publishes three support figures: 95% support satisfaction rating, 1m 11s average response time and 99.9% system uptime. It also states that during installation and onboarding properties can call a Homebase Project Management phone support number, and that once live, properties reach Customer Success through live chat in the Homebase app or by email. To book or schedule, the site's calls to action are "Schedule a Demo" and "Request More Info." The current homepage routes demo scheduling to onequext.com/demo. The site does not publish an installation timeline, a project duration, or business hours for booking an appointment, so those should be confirmed with the company. Source: https://homebase.ai/our-process/ ## Hours and contact Homebase's published mailing address is in Kansas City, Missouri. The Terms of Use on the legal page give the notice address as 1712 Main Street, 4th Floor, Kansas City, MO 64108, and the same terms state that they are governed by the laws of the State of Missouri with venue in the Missouri state and federal courts for Jackson County, Missouri. No other office location, branch, or service-area map is published on the site, and the site does not state which cities or areas served it installs in; the products are sold to apartment communities nationally rather than from a storefront, so ask the company directly whether it covers a given location. Contact routes published on the site: the legal page lists hi@homebase.ai and the phone number 816.842.5244 for customer support of payment account activity, and lists support@Homebase.ai for support cases and for questions about onsite training. The footer links a Help Center at help.homebase.ai, a Manager Login at manager.homebase.ai, a service status page at status.homebase.ai, and resident apps for iOS and Android. A live chat page at homebase.ai/chat-with-support offers real-time chat with the support team. Sales enquiries go through the Request More Information form or a scheduled demo. The site does not publish opening hours or a support schedule; the section of the terms that would state standard support hours is left blank on the page. It also does not publish a walk-in office, so do not tell anyone to visit the address without confirming first. Source: https://homebase.ai/legal/ ## What Homebase has not published yet These are things people ask Homebase that its published information does not yet cover. - prices - availability - contract terms and renewal terms - device or platform compatibility - security certifications - installation and project timelines - uptime or service level guarantees - customer and client property names Ask anyway — the agent will say plainly that it is not published rather than guess. ## Where this comes from https://homebase.ai