Malek Heating and Cooling

Service philosophy and guarantees

• The company's stated goal is to provide "Best in Class" services to all customers.
• Services are backed by a stated 100% satisfaction guarantee.
• The business emphasizes honesty, high-quality work, and fair pricing.
• ServiceMax positions customers as part of the "ServiceMax family" once service is scheduled.

Awards, recognition and credentials (as listed on the website)

• Angie's List Super Service Award.
• Better Business Bureau Complaint Free Award.
• Mitsubishi Diamond Contractor.

(Any additional or updated awards should be confirmed with the company.)

Customer care and professionalism

• Technicians wear protective shoe covers and use drop cloths during installations to help keep homes clean.
• The company maintains a 24/7 operation, recognizing that HVAC equipment can fail unexpectedly.
• The website notes that there are no overtime charges for after-hour service calls.

For the latest information on services, guarantees or credentials, customers should refer to the company directly or to the current website content.

• Heating system installation, replacement, repair and maintenance for homes and businesses.
• Air conditioning system installation, replacement, repair and maintenance.
• Indoor air quality services to help keep the air in your home comfortable and healthy.
• Generator and commercial HVAC services.

Electrical services

• Licensed electrical services for homes and businesses.
• Work on electrical panels and home electrical systems.
• A focus on safety and code-compliant work; electrical work is not offered as a DIY service.

Drain and sewer services

• Professional drain and sewer support when drains become clogged or start leaking.
• Hydro jetting and other professional methods to clear buildup and blockages.
• Help with sewer issues that may be slowing all the drains in your home.

Home remodeling services

• Home remodeling services designed to help you update and customize your home.
• The homeowner chooses style, color, material and overall look while the ServiceMax team does the installation work.

Service approach

• "Best in Class" service philosophy backed by a 100% satisfaction guarantee on services.
• Honest, high-quality work at a fair price.
• Technicians use protective shoe covers and drop cloths during installations to protect your home.

For details on specific systems or a particular project, customers should contact the office directly.

How customers schedule service

According to the website:

• Customers can call 847-984-3985 to request service or speak with the office.
• Customers can use the online "Schedule Service" or "Contact" forms on the website to request appointments, quotes or more information.

Availability and appointment details

• The website lists standard office hours as Monday–Friday, 6:30 a.m.–8:00 p.m.
• The company maintains a 24/7 operation and notes that there are no overtime charges for after-hour service calls.
• Exact appointment dates, times and technician arrival windows are not listed on the website and must be confirmed directly with the office.

What this AI assistant can and cannot do

• The assistant can share published contact details, hours, service areas, and general information from the company's website.
• The assistant cannot book, change or cancel real appointments in the company's calendar.
• For any scheduling changes, urgent issues, or to confirm availability, customers should call the office or use the official website forms.

• Based in Skokie, Illinois.
• Familiar with the North Shore area and the challenges of working in older homes.

Example communities mentioned on the website

ServiceMax has completed many projects in:

• Evanston
• Wilmette
• Winnetka
• Highland Park
• Chicago
• Des Plaines
• Glenview
• Niles
• Northbrook
• Oak Park
• Park Ridge
• Skokie
• Wilmette
• Winnetka

These and other nearby Chicagoland communities are regularly served.

Checking if your address is covered

• The website invites customers to check whether their ZIP code is in the service area.
• If you are unsure whether your home or business is covered, contact the office or use the online form to confirm service to your specific address.

Lists Chicago, Des Plaines, Evanston, Glenview, Highland Park, Niles, Northbrook, and Oak Park as a location. Names Illinois, Skokie, and North Salt Lake as a service area. Areas beyond these are not published.

Standard office hours

• Open: Monday–Friday, 6:30 a.m.–8:00 p.m.

Emergency and after-hours service

• Emergency service is available.
• The company maintains a 24/7 operation so customers can reach support when equipment fails outside of standard business hours.
• There are no overtime charges for after-hour service calls, according to the website.

For any urgent heating, air conditioning, electrical or related issues, customers should call the main phone number above.

• Financing is available through the Wells Fargo Home Projects® credit card, issued with approved credit by Wells Fargo Bank, N.A., an Equal Housing Lender.
• With approved credit, customers may receive:
• Convenient monthly payments.
• Flexible financing options.
• Easy online account management.

How financing is positioned

• Using financing helps preserve other funding sources such as:
• Home equity lines of credit.
• Other credit cards.
• Bank accounts.
• The website mentions that special financing promotions may be available from time to time.

How to apply or learn more

• Customers are invited to contact ServiceMax to learn which financing options are currently available and what promotions, if any, apply.
• The website links to an online application form for the Wells Fargo Home Projects credit card.

Exact rates, terms, and approval criteria are not listed on the site and must be confirmed directly with ServiceMax and Wells Fargo.

• Provides inspections and tune-ups for the systems in your home.
• Benefits are designed to apply across your whole home, not just a single unit.
• One simple price covers the entire home regardless of the type and quantity of systems, according to the website.

Membership benefits (as listed on the website)

Members receive:

• Up to 25% member rate discount on qualifying services.
• Priority service when scheduling.
• No charge for service calls.
• High-performance annual check-ups.
• Transferable membership benefits (for example, if you sell your home, subject to the company's current terms).

Notes

• Specific pricing for the MAX Comfort Plan is not listed on the website.
• For current pricing, eligibility and full terms, customers should contact the office directly.

The promotions page includes offers such as:

• $35 Off Any Repairs

(Conditions or exclusions are not fully detailed on the summary page.)

• Free Duct Cleaning

With the purchase of a furnace and air conditioner package, the website notes that customers receive professional duct cleaning at no additional cost. The site describes this service as a $595 value and states that only high-quality equipment and tools are used.

• $500 off Generac Generators

$500 off Generac generator systems.

• Whole House Surge Protection

Save $200 on Eaton whole-house surge protection systems.

• $100 off bathroom or kitchen exhaust fan installations.

• $75 off attic fan installations.

• $50 off ceiling fan installations.

Important notes

• The website does not list explicit expiration dates or full terms for each promotion on the summary page.
• Availability, qualifying equipment, and any restrictions on these offers may change over time.

Customers should always check the latest promotions page or contact ServiceMax directly to confirm which promotions are currently available and how they apply to their project.

Ask anyway — the agent will say plainly that it is not published rather than guess.