HAY

HAY is a Danish design company whose furniture, lighting and accessories are published at www.hay.com. The address hay.dk redirects with a 301 to www.hay.com, which is the brand's global website. The About HAY page states: "HAY has always believed that good design is everyone's right. That's why, from the very beginning, co-founders and Creative Directors Mette and Rolf Hay committed to working with their generation's best designers from all over the world to create high-quality products that would be available to a wide audience." The same page's title and page description say HAY was founded in 2002. About HAY also says the company is inspired by art, architecture and fashion, and that "From a toothbrush to a paper bin to a sofa, HAY products always offer a fresh take on the quotidian objects that are part of our everyday." On stores it says: "While our creative headquarters remain in Copenhagen, you can visit us in HAY stores in cities around the world. Visit the Store Locator to find the HAY store nearest you!" The footer of every page publishes the company details: HAY, Havnen 3, 8700 Horsens, Denmark, phone +45 3164 6000, Vat nr 26799945, and "Part of the MillerKnoll collective". This is a brand and catalogue website rather than a shop. Product pages describe collections, but the site publishes no price, no prices, no pricing, no cost figures, no basket and no checkout, so there is no online ordering and no quote or estimate function here. Customers who want to buy are sent to the store locator, and questions go through the published contact form or the regional office and showroom contact details.

One Chicago address is published on HAY's offices and showrooms page. The North America block reads, verbatim: "CONTRACT SHOWROOM / MILLERKNOLL BY APPOINTMENT ONLY / 1144 W FULTON MARKET FLOOR 3 / CHICAGO, IL 60607 / US", with the email ccs@millerknoll.com. That is the only Chicago location the website publishes. It is a contract showroom under MillerKnoll and it is by appointment only, so a visit is an appointment you arrange in advance rather than a walk-in store. The page publishes no opening hours for this address, no phone number for it, and no booking form specific to it. The same North America block also lists a retail office: "MILLERKNOLL / 4 STAR POINT, SUITE #301 / STAMFORD, CT 06902 / US", with the phone +1 800-944-2233 and the email service@dwr.com. HAY does not publish an official HAY retail store in Chicago, in Illinois, or anywhere else in the United States. The footer link labelled "HAY Stores" points to the store locator, and the official HAY store country pages the site lists are Australia, China, Denmark, Germany, Japan, Netherlands and Thailand; the United States is not among them. So for anyone asking about a Chicago location, address, or the area served: the published answer is the Fulton Market contract showroom, appointment only, contacted at ccs@millerknoll.com, plus the store locator for retailers. The website publishes no hours, no walk-in schedule and no phone for the Chicago address.

Lists Stamford, Chicago, Garden City, Elko, and North Salt Lake as a location. Names Illinois and United States as a service area. Areas beyond these are not published.

The contact route HAY publishes for general enquiries is a contact form at www.hay.com/footer/contact_1, reached from the "Contact" link in the site footer. The form asks for user name, email address, subject, description, telephone, order number and country, and it accepts file attachments. There is no live chat, no published callback service and no stated response time on that page. The footer on every page publishes the company's own details: HAY, Havnen 3, 8700 Horsens, Denmark, phone +45 3164 6000, Vat nr 26799945. The offices and showrooms page repeats the phone +45 3164 6000 for Denmark and for the several regions where HAY lists a representative rather than a local office. For North America the site publishes two contacts: the retail office in Stamford, CT with the phone +1 800-944-2233 and the email service@dwr.com, and the Chicago contract showroom with the email ccs@millerknoll.com. For contract and project work the offices page says: "For the contract market, please reach out to professionals@hay.com to get started on your project with HAY." Other published routes from the footer are B2B at www.hayb2b.com, Career via MillerKnoll's job site, Press and Digital Library at hay.presscloud.com, and Videos at vimeo.com/haydesign. To book an appointment, ask about an order, or contact customer service, use the contact form or the regional email and phone above. The site publishes no opening hours for any office or showroom.

HAY publishes a Professionals section for the contract market. It states: "HAY works closely with the contract market, supplying affordable, durable, and functional products to clients in business, hospitality, care, education and public sectors, among others. Reach out to professionals@hay.com to get started on your project with HAY." The page then says: "For professional projects in North America please visit MillerKnoll." and links to www.millerknoll.com/products/hay. That routing matters for anyone contacting HAY from Chicago or elsewhere in the United States: the published path for a professional or contract project in North America is MillerKnoll, and the Chicago contract showroom listed on the offices page is a MillerKnoll showroom, by appointment only. The Professionals page also links to New Launches, Best-Selling Products, Configurators, pCon planning tools, New Order, Downloads, Cases, Sustainability, a 10 Year Warranty page, HAY Offices, and a newsletter for professionals. On warranty, HAY's own page says: "HAY offers a 10-year warranty on its furniture" and, importantly for US enquiries: "The 10-year HAY furniture warranty applies to purchases in EMEA and APAC. For purchases in North America, please refer to the applicable North American warranty terms." The site does not publish what those North American terms are, so a North American warranty question has to go to MillerKnoll or to professionals@hay.com rather than being answered from this website. No price, quote, estimate, rates or fees for contract work are published; a project enquiry starts by email.

The website organises HAY's range into four top-level product groups. Furniture covers Seating (Chairs, Bar Stools, Lounge, Sofas, Stools, Benches, Seat Cushions), Tables (Dining and Cafe Tables, Coffee and Side Tables, Conference and High Tables, Desks), Frames and Spare parts, Shelves, New Order System, Beds and Wardrobe. Outdoor covers Seating, Tables, Balcony and the named outdoor families Crate, Deville, Hee, Palissade, Palissade Cantilever, Palissade Cord, Traverse and Weekday. Lighting covers Ceiling Lamps, Floor Lamps, Portable Lamps, Shades, Table Lamps and Wall Lamps. Accessories covers Bathroom, Bedroom, Colour Crate, Dogs, Flooring, Indoor Living (candles and candleholders, cushions and throws, home decor, mirrors, office, storage, vases and plant pots, wardrobe), Kitchen and Dining (cleaning, coffee and tea, cooking, drinkware, food storage, kitchen textiles, tableware), Outdoor Living and Travel. Collection pages carry short descriptions. The Chairs page reads: "HAY's wide range of contemporary chairs features distinctive designs for the living room, kitchen, and office, whether your primary focus is comfort, functionality, or aesthetics." The About A Chair Collection page reads: "With solutions for dining, office, and lounge areas, About A Collection offers pleasing proportions and a quietly elegant aesthetic. This versatile series comes in diverse colour and upholstery options, allowing for a multitude of design combinations." Product pages on this site do not publish a price, cost or availability, and there is no add-to-basket; to buy, use the store locator to find a retailer, or contact HAY through the contact form.

HAY publishes a store locator at www.hay.com/functions/store-locator, linked in the header as "Find store" and in the footer as "HAY Stores". The tool searches by city or area and filters results by All retailers, Furniture, Accessories, Lighting, Official Hay Stores, Contract and Online retailers. Each result shows the store name, address, post town, county or country, the categories it is flagged for, a phone number, an e-mail address, a homepage link and a "Get directions" link. The locator is the route HAY publishes for finding a nearby shop; the brand website itself does not sell, so it lists no price, prices, pricing, cost or rates, and stock is a matter for the individual retailer, not for this site. Separately from the locator, the site has country pages for official HAY stores covering Australia, China, Denmark, Germany, Japan, Netherlands and Thailand. There is no official HAY store country page for the United States, and no official HAY store is published in Chicago or elsewhere in the US. The country selector lists USA among its countries, but choosing it simply returns the visitor to www.hay.com; it does not open a separate US shop or a US store list. Anyone asking where to buy in a given location or area should be pointed at the store locator to search their city, and, for a project or contract enquiry in North America, at the MillerKnoll contacts HAY publishes.