# Guerin Property Services > Official Guerin Property Services business agent. Guerin Property Services provides full-service residential investment real estate and property management… ## Ask it a question Guerin Property Services answers for itself at https://api.hailera.com/mcp/guerinpropertyservices. A client that speaks MCP can connect to that address; the tool is ask_guerinpropertyservices and the protocol is 2026-07-28. Where this file and the agent disagree, the agent is current. ## About Guerin Property Services Guerin Property Services is led by CEO and Investment Specialist Kevin Guerin and CFO Heather Guerin. The company describes itself as bringing over 40 years of combined experience and states that Heather and Kevin have been in the real estate industry since the early 2000s, managing properties for investors since 2005. Kevin is described as a lifelong Texan who attended Texas State University. The wider team includes Chad Eastwood, a real estate agent active in the Austin and San Antonio markets who started with the company in 2011; Justin Whitaker, who oversees maintenance, investor leads, and property management; Shelby Eastwood, with the company since 2017; Parker Guerin, Field Operations Director, who holds a business entrepreneurship degree from LSU's E.J. Ourso College of Business; and Madison Whitaker-Schilling, focused on customer service. The site emphasizes hands-on service and local market knowledge across its Texas coverage area of Austin, Dallas-Fort Worth, Houston, and San Antonio. It does not publish formal licenses, professional designations, or certifications for any team member, and it does not give a specific founding date for the company beyond stating the principals have managed properties for investors since 2005. Anyone needing verification of a specific license, credential, or the company's exact incorporation date should confirm directly with the office at 512-296-2158. Source: https://guerinpropertyservices.com/why-hire-us/ ## What Guerin Property Services does This document summarizes key information from the Owner FAQs published on guerinpropertyservices.com. Service Areas and Property Types - Guerin Property Services manages rental properties throughout much of Texas. - Published service areas include: Austin, Round Rock, Pflugerville, Cedar Park, Leander, Liberty Hill, Lakeway, Lago Vista, Hutto, Georgetown, Kyle, Buda, New Braunfels, San Antonio, Converse, St. Hedwig, Seguin, Houston, Dallas and Fort Worth. - The company manages both single-family homes and multi-family properties for investors, whether they own one home or a larger portfolio. For a property near but not listed in these areas, owners are directed to contact the office to confirm if it can be managed. Getting Started and Onboarding - The onboarding process is designed to be simple and efficient. - Before taking over management, Guerin Property Services: - Gathers essential information about the property (current condition, existing leases or tenants, HOA requirements, access details such as keys, codes or fobs). - Performs a thorough initial inspection to document condition, identify needed repairs or improvements, and establish a baseline for future comparisons. - The team can coordinate all "rent-ready" work (repairs, updates, cleaning, lawn care, painting, general refresh) and manages this from start to finish through its full-time repair manager and trusted vendor partners. Pricing, Fees, and Rental Rate Strategy - Management fees and pricing are not itemized on the FAQ page, but the company states that its fees are competitive within the Texas market. - The firm emphasizes that partnering with an experienced, high-performing management company can reduce vacancy, improve tenant retention, and minimize costly mistakes over time. - Rental pricing for a property is based on: - Current market trends - Comparable homes - Property condition - Local demand Specific fee amounts or written fee schedules are not published; owners must contact the office directly for current pricing. Owner Payments and Statements - Owner payments are delivered no later than the 10th of each month, after rent collection and expense reconciliation. - Earnings are deposited directly into the owner's designated bank account. - Monthly statements are provided through the secure online owner portal so owners can track performance and activity. Marketing and Leasing Approach - Guerin Property Services uses a proven marketing strategy and is a member of three MLS services. - Listings are given strong visibility across multiple channels with: - High-quality photography - Compelling and accurate descriptions - Dynamic pricing strategies Tenant Screening and Non-Payment - The screening process typically includes: - Employment verification - Income confirmation - Rental history checks - Credit review - Criminal background check - If a tenant stops paying rent, the company follows a strict, timely process that complies with Texas law, including notices and, if needed, handling the entire eviction process on the owner's behalf. Maintenance, Vendors, and Property Damage - Tenants submit maintenance requests through their online portal; the team responds promptly. - A full-time repair manager determines whether work is handled in-house or by a trusted vendor. - Owners may use their preferred vendors if they have existing relationships, but many choose Guerin's vendor network due to long-term partnerships and negotiated pricing. - Tenant-caused damages are documented against the move-in condition report, repairs are coordinated, and appropriate costs are deducted from the tenant's security deposit. If damages exceed the deposit, additional reimbursement is pursued from the tenant. Inspections and Owner Access - Inspections are performed: - At move-in - Periodically during the tenancy - At move-out - These visits help verify proper maintenance and allow early issue detection. - Owners may still access their property but are asked to schedule any visits through the management team to respect tenant privacy and comply with Texas landlord-tenant law. Tax Documentation and Reporting - The owner portal includes the financial reports needed for tax preparation, including profit-and-loss statements and detailed expense records. Contacting Guerin Property Services - Phone: 512-296-2158 - Email: kevin@guerinpropertyservices.com Owners are invited to call or email anytime for further clarification on policies, pricing, or the management process. Guerin Property Services is a residential property management company, not a brokerage or a standalone maintenance contractor. It manages single-family and multi-family rental properties on behalf of owners across Texas. The company's published services are: Property Marketing and Leasing, Tenant Screening, Move-In / Move-Out Management, Rent Collection, Maintenance and Repairs, Evictions, Financial Reporting, and Property Inspections. It describes itself as offering full-service management for real estate investors who want hands-on oversight of their rental portfolio. The site does not publish a Texas TREC broker or property management license number anywhere on its pages, and it does not carry a fair housing notice. Anyone needing license verification or a fair housing statement should ask the office directly at 512-296-2158 or kevin@guerinpropertyservices.com. Guerin Property Services does not publish management fees, leasing fees, or any pricing on its site. For current pricing, an estimate, or a quote on managing a specific property, a caller should contact the office by phone or email, or use the contact form at guerinpropertyservices.com/contact-us/, which asks whether the visitor is a new owner, existing owner, new tenant, existing tenant, or vendor before routing the message. Source: https://guerinpropertyservices.com ## Where Guerin Property Services works Guerin Property Services manages rental properties across a broad swath of Texas. The areas the company lists as served include Lakeway, Austin, Round Rock, Pflugerville, Cedar Park, Leander, Liberty Hill, Lago Vista, Hutto, Georgetown, Kyle, Buda, New Braunfels, San Antonio, Converse, St. Hedwig, Seguin, Houston, Dallas, and Fort Worth. The company's office is located at 907 Ranch Rd 620 S #102, Lakeway, TX 78734. The site does not give a coverage radius, does not describe service boundaries in detail, and does not say whether it can take on properties outside the listed cities. An owner whose property is in or near one of these areas, but not explicitly named, should call 512-296-2158 or email kevin@guerinpropertyservices.com to confirm whether that specific address is within the company's current service area. No business hours are published on the site. Owners and tenants can also reach the company through its Owner Portal at guerin.appfolio.com/oportal or its Tenant Portal at guerin.appfolio.com/connect, and prospective investors can book an investment consultation call through a Calendly link on the site. For location or scheduling questions not answered here, contacting the office directly by phone or the contact form is the way to get a current answer. Lists Annapolis, Liberty, Austin, Cedar Park, Converse, Dallas, Fort Worth, and Georgetown as a location. Names Texas, Austin, Houston, and San Antonio as a service area. Areas beyond these are not published. Source: https://guerinpropertyservices.com/areas-we-serve/ ## Prices Guerin Property Services does not publish management fees, pricing, or a fee schedule on its website, so a specific cost estimate for managing a property is not available from the site itself. The company invites prospective owners to reach out directly for pricing and next steps. Contact is available by phone at 512-296-2158 or by email at kevin@guerinpropertyservices.com. The office address is 907 Ranch Rd 620 S #102, Lakeway, TX 78734. The website's contact page hosts a form that asks the visitor to identify as a New Owner, Existing Owner, New Tenant, Existing Tenant, or Vendor, along with name, phone, email, and a message, so the inquiry reaches the right part of the team. Prospective investors can also book time directly through a Calendly link for an investment consultation call, which is the site's stated route for a new owner to talk through their property and get pricing information. Existing owners and tenants have separate self-service portals rather than needing to call for routine account matters: the Owner Portal is at guerin.appfolio.com/oportal and the Tenant Portal is at guerin.appfolio.com/connect. No business hours, fax number, or live chat option is published on the site, so phone, email, the contact form, or the portals are the documented ways to reach the company. Source: https://guerinpropertyservices.com/contact-us/ ## Owner Services: Leasing, Rent Collection, and Maintenance Coordination For property owners, Guerin Property Services' published scope of work covers the day-to-day and periodic needs of a rental property. This includes property marketing and leasing to find tenants, tenant screening before move-in, managing the move-in and move-out process, ongoing rent collection, coordinating maintenance and repairs, handling evictions when needed, providing financial reporting to owners, and conducting property inspections. The company positions this as full-service management for single-family and multi-family properties, intended for investors who want a hands-on manager rather than a purely transactional brokerage relationship. The site does not itemize which maintenance or repair work is done in-house versus through outside vendors, does not state response-time commitments for repair requests, and does not publish a maintenance or repair pricing schedule. Owners can track their property's activity, including presumably rent and financial reporting, through the Owner Portal at guerin.appfolio.com/oportal, which is built on the AppFolio property management platform. Tenants have a parallel Tenant Portal at guerin.appfolio.com/connect. For specifics on how a particular property would be marketed, screened, or maintained, or to get current fee and service details for a specific address, the office recommends contacting Kevin Guerin directly at 512-296-2158 or kevin@guerinpropertyservices.com. Source: https://guerinpropertyservices.com/ ## Tenant FAQs: Applications, Rent, Maintenance, and Move-Out This document summarizes key information from the Tenant FAQs published on guerinpropertyservices.com. Applying for a Rental - Prospective tenants apply directly through the online tenant portal. - Each listing includes an "Apply Now" link that guides applicants step-by-step. - Applications are processed securely, and applicants receive updates as their application moves through screening. Tenant Screening - Screening is described as thorough, with the goal of maintaining safe, reliable homes. - Typical screening elements include: - Employment and income verification - Rental history checks - Criminal background screening - Credit review Pets - Pet policies vary by property and depend on owner preferences. - Many homes are pet-friendly, but each listing specifies if pets are allowed. - Where pets are permitted, there may be: - A pet deposit - A pet fee - Monthly pet rent Exact pet-related amounts are not published and depend on the specific property and lease. Security Deposits - After approval, the security deposit is due immediately to reserve the home. - The deposit must be paid before the lease is finalized and before keys are released. - The deposit is returned after move-out, minus any deductions for damages beyond normal wear and tear, in accordance with Texas law. Move-In Process - After the lease is signed, tenants receive: - Instructions for accessing their tenant portal - Details on picking up keys - Guidance for submitting their move-in inspection - A list of important contacts and maintenance procedures Tenants are encouraged to document and report pre-existing issues with photos in the portal so they are not charged for them at move-out. Renter's Insurance Requirement - Renter's insurance is required for all tenants. - It is intended to protect tenant belongings and provide liability coverage. Paying Rent - Rent is paid through the tenant portal via: - Bank transfer - Credit or debit card - Auto-pay - Rent is due on the same day each month as specified in the lease. - Late fees apply after the lease-defined grace period. - The portal provides reminders to help tenants avoid late payments. Late Payments - Late fees are automatically applied according to the lease. - Tenants who anticipate difficulty paying are urged to contact the office immediately, as early communication may help avoid further issues. Maintenance Requests and Emergencies - All non-emergency maintenance requests must be submitted through the tenant portal for fast dispatch and tracking. - Emergency issues should be reported immediately by phone. - Examples of emergencies include: - No air-conditioning on extremely hot days - Major water leaks or flooding - Electrical hazards - Sewage backups - Any situation posing immediate danger to life or property - A full-time repair manager handles most repairs directly and coordinates vendor partners for specialized work. - Emergency issues are addressed immediately; non-emergency repairs are generally handled within 24–72 hours, depending on contractor availability. Tenant Maintenance Responsibilities - Typical tenant responsibilities include: - Replacing air filters regularly - Keeping the home clean and sanitary - Reporting maintenance issues promptly - Lawn care where required by the lease - Changing light bulbs - Avoiding damage caused by negligence or misuse The lease lists all tenant obligations in detail. Lease Renewals and Transfers - About 60–90 days before lease end, tenants are contacted regarding renewal options. - Renewal information includes updated rent amounts and instructions for signing a new lease. - Tenants who wish to move to a different home may be able to transfer within Guerin's portfolio, which includes properties in and around Austin, San Antonio, Houston, Dallas, Fort Worth, and surrounding areas, subject to availability. Giving Notice and Move-Out - Notice to move out must be given in writing at least 30 days before the move-out date, submitted through the tenant portal. - General move-out requirements include: - Thoroughly cleaning the home - Returning all keys, remotes and access devices - Removing all personal items and trash - Completing the move-out inspection documentation Security Deposit Refunds - After move-out and inspection, deposits are processed according to Texas law. - Any deductions are itemized. - Deposits are typically returned within 30 days. Communication with Guerin Property Services - Tenants can reach the company via: - Phone: 512-296-2158 - Email: kevin@guerinpropertyservices.com - Tenant portal messaging The company emphasizes clear, consistent communication and a hands-on, responsive approach for tenants. Source: https://guerinpropertyservices.com ## What Guerin Property Services has not published yet These are things people ask Guerin Property Services that its published information does not yet cover. - prices - fees - availability - rental return projections or guarantees - lease terms or legal advice - tax advice - specific maintenance response times - guaranteed timelines for leasing or repairs Ask anyway — the agent will say plainly that it is not published rather than guess. ## Where this comes from https://guerinpropertyservices.com