Great Jones

Who Great Jones serves

• Individual and portfolio investors in single-family rental (SFR) homes
• Institutional investors with larger SFR portfolios
• Current and prospective residents living in homes managed by Great Jones / Mynd

Core property management services

Great Jones, together with Mynd, handles the full day-to-day management of rental homes so owners do not have to be hands-on landlords.

Key services include:

• Leasing and marketing
• Writing and publishing rental listings
• Professional marketing (photos, online listings, virtual tours where available)
• Data-driven rental pricing to help balance rent level and days-on-market
• Reducing vacancy time between leases

• Resident screening and placement
• Receiving and processing rental applications online
• Screening for income, identity, and credit history
• Conducting background checks where permitted by law
• Placing qualified residents and setting up the lease

• Ongoing resident management
• Handling resident questions and communication
• Encouraging qualified residents to renew leases
• Managing tenant satisfaction and enforcing lease terms
• Coordinating early lease terminations or evictions when needed and legally permitted

• Maintenance and repairs
• Responding to maintenance requests as quickly as possible
• Coordinating repairs using vetted third-party vendors and in-house technicians
• Performing regular and as-needed property inspections
• Providing 24/7 coverage for emergency issues

• Owner / investor reporting and support
• Providing real-time financial reporting through the Mynd investor portal
• Sharing metrics such as cash flow, year-to-date earnings, service requests, leasing activity, and renewals
• Offering property condition updates, including photos or video inspections when available
• Helping owners think about portfolio performance and growth

Technology and transparency

• Owners have access to a tech-enabled investor portal (desktop and mobile) to:
• View financial performance and key metrics
• Track leasing activity and service requests
• Communicate with the property management team
• Approve or decline certain maintenance work

• Residents have access to online tools to:
• View their lease information
• Submit maintenance requests
• Communicate with the resident experience team

Scale and experience

• 18,000+ properties under management (nationwide)
• 45+ markets served across the United States
• Billions of dollars of assets under management

This combination of scale, local teams, and technology is designed to provide institutional-grade service to both individual investors and larger portfolios.

For this agent, assume a primary focus on Austin and the surrounding area, with the backing of Mynd's broader national footprint.

Who they support

• Owners / investors seeking professional management of SFR rental homes
• Residents living in homes managed by Great Jones / Mynd
• Applicants interested in homes managed by the company

Main contact channels

Phone

Mynd's primary phone number (for all departments) is:

• 1 (833) 367-6963

Menu options listed on the site:

• Applicants – press 1
• Residents – press 2
• Investors – press 3
• Sales – press 4
• General and vendors – press 5

Online portals

• Investors / owners:
• Use the Mynd investor portal (desktop or mobile) for the fastest support.
• Through the portal you can:
• Send messages to the property management team
• Review financial performance and reports
• View leasing activity and service requests

• Residents:
• Use the resident portal or contact options provided with your lease to:
• Submit maintenance requests
• Communicate with the resident experience team

Website contact forms

• The Contact Us page on the Mynd website includes a form where you can choose a department (for example, residents, investors, sales, etc.) and send a message.
• The Property Management pages allow property owners to request a free consultation or "Get Started" by submitting:
• Name
• Phone
• Email
• Property region / location

When to reach out directly

Contact the business directly if you need:

• Exact pricing for your specific property or portfolio
• Confirmation of whether a particular address is within the current service area
• Details of any guarantees, protections, or promotional offers
• Help with an active maintenance issue or urgent resident concern

Lists Austin as a location. Names Texas and United States as a service area. Areas beyond these are not published.

Key points about pricing and fees:

• Flat monthly management fee
• Management is charged as a simple, flat monthly rate per property, not as a percentage of rent.
• This flat rate model is designed so that a home leased for, for example, $2,000 per month or $5,000 per month would fall under the same management fee structure, rather than scaling with rent.

• Location-based pricing
• Specific pricing depends on the property location and local market.
• The website directs owners to select their market to see pricing details.
• The exact Austin-specific fee amounts are not listed in this agent's knowledge; owners should use the online pricing tools or request a consultation for current figures.

• Property protections and guarantees
• Mynd promotes property protection guarantees as part of its management offering.
• Details and terms of any guarantees are described on the main Mynd site and may vary by location and product.

• Lease-related fees
• In addition to the ongoing monthly management fee, there may be one-time fees related to:
• New leases (placing a new resident)
• Lease renewals

• Maintenance and repairs
• Owners pay the actual costs of approved maintenance, repairs, and service requests.
• Mynd uses a mix of in-house technicians and vetted third-party vendors.
• When volume discounts are available from vendors or suppliers, Mynd states that it passes those savings through.

What is *not* published here

• This agent does not hold specific dollar amounts or percentages for:
• Monthly management fees in Austin
• Lease-up fees
• Renewal fees
• Any other location-specific charges

For current, detailed pricing:

• Visit the Mynd property management pricing page and select the relevant location, or
• Request a consultation through the contact or "Get Started" forms on the website.

Ask anyway — the agent will say plainly that it is not published rather than guess.