Groove Commerce

Groove Commerce is an eCommerce agency. Its site describes it as "Innovative eCommerce Web Design, Development and Marketing" and says it helps merchants "Increase your eCommerce revenue and enhance your site experience." The older domain gotgroove.com redirects to www.groovecommerce.com, which is the site these details come from. The services menu lists seven areas: eCommerce Design, eCommerce Development, eCommerce SEO, eCommerce Email Marketing, eCommerce Paid Media, B2B eCommerce, and Support and Maintenance. The homepage groups the work as "Six Practices" - Design, Development, B2B eCommerce, eCommerce SEO, eCommerce PPC, and Email and SMS - and says the cross-trained team is meant to replace siloed agencies. Customers are online retailers and brands rather than consumers; the homepage says "Trusted by 100+ eCommerce Merchants" and the contact page says "Trusted by 100+ eCommerce Brands." The site states that every recommendation is designed to move five core metrics: sessions, conversion rate, orders, average order value and revenue. Platform partners named on the site are BigCommerce, Shopify, Klaviyo and HubSpot, plus a long list of integration and technology partners including Avalara, Attentive Mobile, Gorgias, Recharge, Searchspring, ShipBob, ShipStation, Brightpearl, Celigo, Bolt, BrightEdge, JustUno, Order Groove and PostPilot. Published testimonials and case studies name clients including Dippin' Dots, Cutter and Buck, Cordova Outdoors, KegWorks, Garrett Wade, Monaco Craft Cocktails, US Open Shop, Elmhurst 1925, LA Police Gear and Ballard Industrial. The site calls its work award-winning but does not name a specific award or award year. Blog, eBook and podcast content is published under Resources and is opinion and education, not a service commitment.

Lists Mobile, Orlando, Topeka, Baltimore, Philadelphia, and Austin as a location. Names Cordova and Elmhurst as a service area. Areas beyond these are not published.

Groove Commerce does not publish prices, rates, fees, retainers, package tiers or contract terms anywhere on its public pages. There is no pricing page, no hourly rate and no minimum project cost stated, so any figure for the cost of a design, development, SEO, paid media or email engagement has to come from the agency directly. The way to get a price is to ask for one. The eCommerce development page says the agency is "transparent with timelines and costs, so you know what's required before we start" and that "We'll even build a custom quote for your exact needs," describing this as avoiding surprises so a client can budget effectively. The design page uses similar wording, saying the agency is "always open about the investment and timeline" of its eCommerce website design services. So a quote or estimate is built per project after a discovery conversation rather than taken from a rate card. The routes to start that conversation are the "Talk To A Consultant" and "Book a Call" buttons, the contact page at https://www.groovecommerce.com/contact-us/, or the Baltimore phone number (800) 564-9826. The complimentary performance and accessibility audit is offered free of charge but the audit page states it "is only available to established eCommerce retailers that meet our internal criteria of $5M annually" and that the agency retains the right to cancel any scheduled audit at its discretion. Ongoing development work is described as running on "monthly discretionary development hours" that the client controls, but the number of hours in a plan and what those hours cost are not published. Payment terms, contract length and cancellation terms are also not published.

Groove Commerce lists four office locations in the footer of every page, each with a phone number: Baltimore (800) 564-9826, Philadelphia (445) 200-9975, Austin (737) 270-9755, and Orlando (321) 300-7212. Baltimore is the number repeated on the contact page as "Call 800-564-9826." The site does not publish a street address, ZIP code, business hours, or an office open/closed schedule for any of these locations, and it does not publish a general email address on these pages. The main contact route is the contact page at https://www.groovecommerce.com/contact-us/, headed "Start Here to Speak With A Consultant." Calls to action across the site are "Talk To A Consultant," "Book a Call" and "Request Your Audit Now" - the last leading to a form for a no-cost eCommerce performance and accessibility audit. To book, a visitor fills in the form and is then redirected to choose a time slot with the team; the audit review meeting itself is held over Zoom. Existing clients are pointed to a separate product support site at support.groovecommerce.com, listed in the footer as Support and on the contact page as Product Support. A careers page is published at https://www.groovecommerce.com/careers/ and is linked from the main navigation and from the contact page; open roles and application steps are not described on the pages covered here. The footer also links a Reviews page, BigCommerce Apps, and a separate Baltimore Coworking site at grooveworkspace.com. Social profiles listed are LinkedIn, Instagram, Facebook and X/Twitter.

Groove Commerce publishes a dedicated B2B eCommerce page aimed at manufacturers, distributors and wholesalers. It describes the typical situation as struggling with legacy systems, wanting real-time data synchronised across a tech stack, and wanting to move sales from offline channels onto an eCommerce store. The B2B services listed are a B2B discovery process that works through business structure, processes, goals, requirements, schedule and budget; B2B eCommerce development and design, with desktop and mobile mockups before front-end and back-end build, and testing against the agency's compliance and performance standards before launch; custom B2B integrations, described as API-driven solutions connecting an ERP or PIM to the eCommerce platform, either through custom integrations and middleware or by leveraging existing connections, with the option of a proof of concept first; and B2B-specific features, which the page names as bulk pricing, advanced search, purchase orders, punch-out, Net-30 payment terms and customer groups. The page is a services description, not a product with a published price - no cost, rate or package fee is given for B2B work, and a quote is built after discovery. A published testimonial from Chris Gubbels of Ballard Industrial says the site brought business from around the country and saved the sales team time on manual order entry; that is one client's experience and results vary. The routes to start are the "Book a Call" and "Request Complimentary Audit" buttons on the page, the contact page, or the Baltimore phone number (800) 564-9826.

Groove Commerce offers a complimentary eCommerce Performance and Accessibility Audit, promoted across the site as "Request Your Audit Now" and "Claim your no-cost eCommerce audit." The audit page describes it as a comprehensive evaluation of a store that identifies why the site may be behind industry benchmarks. Eligibility is limited: the page states the offer "is only available to established eCommerce retailers that meet our internal criteria of $5M annually" and that the agency retains the right to cancel any scheduled audit at its discretion. The published process has five steps. First, submit the request form on the audit page, answering four questions, then book a time slot to review the report. Second, share platform access - the page says access to Google Analytics and the eCommerce platform is usually enough. Third, the team collects and analyses performance and accessibility metrics and builds a personalised report. Fourth, join a live audit reporting meeting over Zoom, covering the two sections of the report. Fifth, the slide deck is emailed as an attachment immediately after the call to keep, and the page says there are no high-pressure sales tactics. The audit FAQ says the audit process takes about two weeks. The performance half covers Core Web Vitals, site speed, organic search relevance and user experience; the accessibility half covers WCAG tiers under the Americans with Disabilities Act, with the page describing AA compliance as the target, along with layout, colour schemes and graphics. A sample report is published for anyone deciding whether to request one. The audit is free of charge; the site does not publish prices for any remediation work that follows.

Groove Commerce publishes separate pages for eCommerce design and eCommerce development. The design services listed are platform consulting, technical discovery, eCommerce design with customized desktop and mobile mockups, front-end and back-end development, data migration, content population, search engine optimization involved from start to finish with a pre-launch SEO checklist, and QA and launch with dedicated launch-day support. The design page says the agency's Velocity framework "enables us to deliver your completed site in as few as 8 weeks"; that is the site's own stated capability, and actual timelines are quoted per project. The development services listed are ongoing development support using monthly discretionary hours, monthly deployments and theme updates (the page says a client can choose how often to deploy, "up to 4 times per month," and that clients on the Velocity framework can have the theme proactively updated to the latest platform enhancements each quarter), custom integrations and middleware for systems such as an ERP, PIM or CRM, eCommerce replatforming and migrations, platform consulting, and monthly accessibility scanning with detailed reports. The pages state that developers are platform-certified in the platforms the agency builds on, that every project is delivered with AA accessibility compliance, that sites under management are proactively scanned and issues resolved with the client's go-ahead, and that clients get a live dashboard tracking traffic, orders, average order value, conversion rate and revenue. Communication is described as bi-weekly calls plus quarterly business reviews. Case study figures shown on the site belong to those specific clients - for example a 36% conversion rate increase for US Open Shop and a 47% revenue increase for an ice cream brand - and are not a prediction of what another store would see; results vary.