GoCo

To contact GoCo, the homepage lists the phone number (512) 580-4626 and the email address support@goco.io, and says "We're still here for you." Existing users log in at secure.goco.io. The FAQ says support hours and processes are not changing "at this time," but the site does not publish specific opening hours, a support schedule, or an online appointment or booking tool on this page. No prices, rates or fees are shown on the homepage.

Because GoCo is now part of Intuit, future changes to products, plans, or integrations will be communicated by GoCo and Intuit directly. The website does not publish any automatic migration timeline from GoCo into other Intuit products or from other Intuit products into GoCo; customers are told that any future migrations or transitions would be communicated clearly, with ample support.

Two packages are published. GoCo Essentials includes HR data and reporting, hiring and onboarding Magic Flows, Magic Docs and eSignatures, employee and manager self service, time and attendance, time off management, org chart and directory, company announcements, configurable user permissions, reporting and analytics, an auto payroll sync dashboard, a mobile app, delivered integrations and a dedicated service team, with Payroll and Benefits Administration as optional add-ons. GoCo Growth+ adds talent management, recruiting, message broadcast, performance management, goal tracking, employee timeline, 1 on 1s, props and praise, eNPS, team surveys, an HR compliance toolkit, live compliance advisors, Learn LMS, an AI knowledge base, Magic Flows and expense management, with compensation management, mass employment changes and access provisioning marked "coming soon."

No dollar rates per employee or per month are published for either package. To get a quote or estimate, the page directs visitors to "Start Your Migration," "Chat With Us" or "Book a Call."

On security, the page says GoCo runs on Heroku, which uses ISO 27001 and FISMA certified data centres managed by Amazon. In the site's own words, "GoCo is Type 1 SOC 2 certified by the American Institute of CPAs (AICPA)," and "GoCo is also SOC 2 Type 2 certified, which requires a 6 month audit completed by the third-party." The page also describes optional two-factor authentication with a 6 digit code, 256-bit SSL in transit, sensitive data encrypted at rest using BCrypt, expiring signed document links and access tokens, audit trails for user behaviour, and a stated commitment to permanently delete company and employee data within 30 days of a written request, with export available beforehand. These are the site's published statements; anything beyond them, including uptime or service level commitments, is not published.

The page describes getting started in three steps, the first of which is "Schedule a call with our team to get a personalized demo of the platform." Star ratings of 4.7, 4.7 and 4.73 appear beside a "Top-Rated Benefits Management Software" heading, without the review sources being named in the page text. No prices, rates or fees for benefits administration are published on this page, so a cost or quote has to come from GoCo directly.

Time Off Management is described as letting an employer customize time off policies, monitor balances and approve requests, with time off syncing automatically to schedules, timesheets and embedded payroll. User permissions are described as unlimited, with customized roles and per-employee access levels. Reporting is described as intuitive and real time, covering HR metrics, workflows, performance review and employee surveys. Announcements post to employees' homepage and inbox, and important messages can be pinned.

The page's call to action is "Take a Tour." It does not publish a price, cost, rate or fee for these services.

For customers keeping their own payroll provider, GoCo lists a payroll sync dashboard that tracks address changes, direct deposit updates, wage changes and benefit deductions, plus federal and state tax forms held in GoCo, automatic surfacing of new hires and terminations, customer support and payroll integrations.

No prices, rates or fees are published on this page; the page's action is "Take a Tour."

• The Privacy Policy applies when you access or use GoCo's products and services (the "Services"), including www.goco.io and its subdomains, mobile apps and related offerings.
• By using the Services, or opting into the Privacy Policy where required by law, users consent to the policy. Continued use after updates are posted is treated as acceptance of the updated policy, unless additional consent is required by law.

Types of information collected

GoCo's Privacy Policy states that it may collect:

• Profile and contact data (for example: name, postal address, phone number, email address).
• Demographic data (for example: age, ZIP code and similar fields, where provided or permitted by law).
• Personal identifiers where needed to provide HR and benefits-related Services (for example: Social Security number, driver's licence number or similar identifiers), often in connection with employers, insurance, payroll or other HR-related partners.
• Commercial information (for example: records of products or services used or purchased).
• Device, IP and web analytics data (for example: IP address, device and browser type, referring pages, pages viewed and interactions with website content).
• Geolocation data (for example: general location inferred from an IP address).
• Professional or employment-related information (for example: employer, job title, employment history and education history, where relevant to the Services).
• Other information that users voluntarily provide in communications with GoCo.

The policy explains that some information comes directly from users, some from employers or partners that work with GoCo, and some from service providers and third-party tools integrated with the Services.

How information is used

The Privacy Policy says GoCo may use personal information to:

• Provide, operate and improve the Services.
• Process requests and transactions made through the Services.
• Communicate with users, including service, support and marketing communications where permitted.
• Comply with legal obligations and respond to lawful requests.
• Protect GoCo, its customers and the public, including for security and fraud-prevention purposes.

The policy states that GoCo only processes personal information with consent or as needed to provide the Services, comply with law, protect vital interests, operate its business or pursue other legitimate interests described in the policy.

Sharing of information

According to the policy, GoCo may share personal information with:

• Service providers, contractors, agents and third-party vendors that assist in providing the Services.
• Partners and integrated third parties that users or customers choose to connect to, such as payroll processors, insurance brokers or carriers and other HR-related providers.
• Affiliates and related entities, where appropriate.
• Third parties as required by law, legal process or to protect rights, property or safety.

The policy also states that GoCo does not share end-user personal information (including employees of GoCo's customers) with advertising partners or unrelated third parties except as needed to provide the Services or integrations that a customer has requested.

Cookies and tracking technologies

The Privacy Policy explains that GoCo uses cookies and similar technologies (such as web beacons, pixel tags and JavaScript) to:

• Remember user preferences and improve the experience on the Services.
• Analyse how users interact with the website and content.
• Support certain advertising or analytics tools limited to GoCo's own targeted campaigns.

Users can manage cookie settings in their browser, but disabling certain cookies may affect some functionality. The policy links to additional resources for controlling targeted advertising cookies. The Services are not designed to respond to "do not track" signals.

Data storage, security and retention

The Privacy Policy states that:

• GoCo takes technological and organisational measures to protect personal information from loss, theft and unauthorised access, use, disclosure or modification.
• Information is retained as long as necessary for the purposes described in the policy or as permitted by law, whichever is shorter.
• GoCo's databases are located in the United States, and using the Services involves consenting to the transfer of personal information to the U.S.

Additional technical security details (such as encryption, SOC 2 certification and data deletion on request) are described separately on GoCo's security page.

User choices and rights

The policy describes ways users can:

• Access, obtain copies of, request deletion of, or correct their personal information.
• Request changes to how their personal information is used, subject to applicable law and contractual obligations.

It also notes that:

• The Services are not intended for children under 16 (or the lowest age permitted by applicable law), and GoCo does not knowingly collect personal information from children below that age.
• Users in certain jurisdictions (such as California or other states with privacy laws) may have additional rights, which are outlined in specific sections of the full policy.

How to review the full policy or contact GoCo

• The full, legally binding Privacy Policy is published at: https://www.goco.io/legal-stuff/privacy-policy.
• The policy includes contact information for privacy-related questions and for exercising privacy rights; users should refer to that page for the most current details.

No specific guarantees of legal outcomes, regulatory compliance results or response times beyond what is written in the Privacy Policy are published on the site.

Ask anyway — the agent will say plainly that it is not published rather than guess.