Gleecus

Company facts

• 100+ solutions offered
• 100+ years of cumulative leadership experience
• Global presence in the USA, India, and UK
• ISO 9001:2015 certification for Quality Management
• ISO/IEC 20000-1:2018 certification for IT Service Management

Mission and vision

Gleecus's mission is to catalyze digital transformation through innovative IT solutions and services that help organizations achieve strategic objectives, optimize operations, and drive sustainable growth.

Its vision is to be a leading IT services provider that redefines industry standards through cutting-edge technologies and customer focus.

Core values

Gleecus identifies Innovation, Collaboration, Quality, Customer-Centricity, Agility, and Integrity as its core values.

Cloud Transformation

Services include cloud assessment and strategy, cloud migration, DevOps, cloud-native engineering, cloud managed services, AWS services, and Azure services.

Data and Artificial Intelligence

Services include data transformation, data analytics, machine learning and AI services, generative AI, and Databricks services.

Product Engineering

Gleecus supports the product engineering journey from idea to software product through managed product labs, application modernization, application development, quality assurance, experience design, startup development, and mobile development.

Automation

Automation services include robotic process automation, business process automation, intelligent automation, UiPath services, and Automation Anywhere services.

Cyber Security

Cybersecurity services include proactive cybersecurity, data security, and security operations center services.

Professional Services

Professional services include hiring dedicated developers and using an extended team model.

Capabilities

• Custom domain-specific AI agents
• Secure function-calling frameworks for ERP systems such as SAP and Oracle, CRM platforms such as Salesforce, data lakes, and enterprise APIs
• Modernization of legacy RPA workflows from platforms such as UiPath and Automation Anywhere
• Collaborative multi-agent ecosystems
• Governance and guardrails, including policy-driven execution, PII masking, access controls, audit logging, budget enforcement, and human-in-the-loop authorization
• Persistent memory using vector databases and enterprise knowledge pipelines
• Observability, evaluation, monitoring, and optimization

Use cases

Gleecus describes AI agent applications in supply chain and procurement, banking and finance, healthcare and life sciences, technology and IT operations, manufacturing, and customer experience and service operations.

These agents can support activities such as procurement workflow automation, financial reporting, anomaly monitoring, clinical and research analysis, infrastructure monitoring, predictive maintenance, production optimization, and customer support case resolution.

Gleecus states that it has delivered agents reducing operational costs by 20–40% across industries.

Generative AI services

• Custom generative AI application development
• Enterprise large language model integration
• AI copilot development
• Knowledge assistants and retrieval-augmented generation solutions
• Conversational AI and virtual assistants
• AI model fine-tuning and customization

The generative AI technology stack includes OpenAI models, Claude, Llama models, Gemini, Anthropic, LangChain, LlamaIndex, Semantic Kernel, vector databases, Hugging Face, Amazon Bedrock, Amazon SageMaker, AWS, Azure, and Google Cloud.

Machine learning services

• Machine learning consulting
• Custom machine learning model development
• Deep learning solutions
• Predictive analytics
• Machine learning integration
• MLOps and model lifecycle management

Gleecus develops models using supervised, unsupervised, and deep learning techniques. Its ML delivery process covers data assessment, data engineering, feature development, model development, training, validation, deployment, enterprise integration, monitoring, versioning, drift detection, and retraining.