# Gigamon > Official Gigamon business agent. Gigamon is a network visibility and deep observability company headquartered at 3300 Olcott Street, Santa Clara, California… ## Ask it a question Gigamon answers for itself at https://api.hailera.com/mcp/gigamon. A client that speaks MCP can connect to that address; the tool is ask_gigamon and the protocol is 2026-07-28. Where this file and the agent disagree, the agent is current. ## About Gigamon Gigamon describes itself on its Company Information page as offering an "AI-powered deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools to eliminate blind spots, optimize traffic, and reduce tool costs." The page publishes the figures 4,000+ customers worldwide, 150+ patents, 20+ years of innovation, a 120+ strong technology partner ecosystem, and "more than 1,000 employees". Gigamon states it is trusted by more than 4,000 organizations worldwide and lists 83/100 Fortune 100 companies among them. Named customers featured on the site include PDS Health, Corpay, the Department of Defense, York and Scarborough Teaching Hospitals, PT Kereta Api Indonesia and the University of Kansas Health System. Gigamon publishes company values under the heading Our Beliefs: Trust, Employees First, Authenticity, Collaboration and Innovation. It says it is certified as a Great Place to Work, and the Contact Sales page notes that Frost and Sullivan named Gigamon the 2025 Company of the Year for Best Practices in Global Network Observability for Cybersecurity. The Channel Partners page carries a "Recognized Leader by CRN" mention. The partner programme is named the Gigamon Catalyst Partner Program, described as offering sales tools, demand generation programs, content, training and accreditation for resellers. Prospective partners use the Become a Partner page; existing partners use the Partner Portal Login. Careers are published at gigamon.com/company/careers.html, with a separate Careers in India page and a Find a Position link. The careers page lists a hybrid work environment, competitive salary, career growth and a collaborative culture, along with programmes named GigaSTAR, Gigamon Giving and GigaWomen. Gigamon does not publish salary ranges, headcount by office, or open-role counts on that page. Source: https://www.gigamon.com/company/company-information.html ## Where Gigamon works Lists Santa Clara as a location. Names California as a service area. Areas beyond these are not published. ## Prices Gigamon does not publish pricing on gigamon.com. There is no price list, no rate card, no published fees, no cost calculator and no online store for any Gigamon product, support programme or service. Anyone who needs a price, a quote or a cost estimate has to ask Gigamon or a partner directly; a figure should never be guessed on Gigamon's behalf. The published routes to a quote are the Contact Sales form on gigamon.com, the US sales phone number 1 (408) 831-4025, and the Gigamon channel partner network. The Contact Sales page states: "Complete the form and our team will respond within one business day." To extend a warranty or purchase support, the Contact Support page directs customers to Contact Sales on +1 408-831-4025 between 8:00 a.m and 4:00 p.m PST, excluding weekends and US holidays, or to an online form. Gigamon sells through resellers as well as directly. The Partners section publishes a Partner Locator for finding a Gigamon partner, a Channel Partners page, and a Technology Alliance Partners page. A partner can also be the route to a quote and to deployment services. For buyers who want to evaluate before contacting sales, Gigamon publishes a free trial page and a product tour page, plus a resource library, learning center, webinars and Tech Hub demo videos. Licensing terms, subscription and perpetual arrangements, discounts and contract terms are handled in the sales conversation and are not published as fixed public terms on the website. Source: https://www.gigamon.com/contact-sales.html ## Hours and contact Gigamon's worldwide headquarters is located at 3300 Olcott Street, Santa Clara, CA 95054, in the San Jose metro area of California. The office locations page lists the front desk phone as +1 (408) 831-4000 and sales as +1 (408) 831-4025. The Contact Sales page gives the same US sales number, 1 (408) 831-4025, and says of the sales enquiry form: "Complete the form and our team will respond within one business day." The same page states that Gigamon has offices in over 15 countries. Other addresses published on the office locations page include a Texas office at 5301 Alpha Rd #80, Dallas, TX 75240; a US Public Sector office at 8000 Towers Crescent Drive, Suite 1304, Vienna, VA 22182, phone +1 (703) 847-3688; the EMEA headquarters at Floor 11 North, Dashwood House, 69 Old Broad St., London EC2M 1QS, phone +44 20 8163 0699; and the APAC headquarters at 6 Temasek Boulevard, Suntec City, Tower Four, #24-01, Singapore 038986. Further offices are listed for Brazil, Mexico, France, Germany, Israel, the Netherlands, the United Arab Emirates, Australia, China, India, Indonesia, South Korea and Taiwan, each with its own address and, in most cases, a phone number. Gigamon does not publish walk-in hours or a public opening schedule for any office, and there is no online booking or appointment tool for a site visit. The published way to schedule a conversation is the Contact Sales form. Gigamon also publishes an Executive Briefings programme, saying customers engage through their account manager or request a briefing, after which the Gigamon team confirms logistics and pre-work. Gigamon's Contact Support page publishes the routes for existing customers who need technical help. The primary route is the Gigamon Customer Support Portal, the VUE Community, a self-service web portal where customers download the latest software, manage Gigamon assets and support cases, activate licenses and reach educational resources. Support hours differ by programme. Gigamon states that customers with Elite, Premium, or 4-Hour Support can reach the Technical Assistance Center (TAC) 24 x 7 x 365, and that the dedicated phone number for those customers appears in the VUE Community account header after selecting "Create Case". For Basic and Enhanced Support, Gigamon publishes: "Support available Monday through Friday, 8:00 a.m. - 5:00 p.m. local business hours (except major regional holidays)," with a global holiday list linked from the page. Published support phone numbers include the Americas on +1 408-260-5616 and +1 855-430-0813 toll free. Asia-Pacific and Japan numbers are listed per country, including Australia, China, Hong Kong, India, Japan, Malaysia and Singapore. Europe, Africa and Middle East numbers are listed for Egypt, France, Germany, Israel, Saudi Arabia, the United Arab Emirates and the United Kingdom, with +44 808 3049 536 as the toll free number for the UK and other European countries. A support email address is shown for each of the three regions on the page itself. To extend a warranty or purchase support, the page directs customers to Contact Sales on +1 408-831-4025, 8:00 a.m - 4:00 p.m PST, excluding weekends and US holidays, or to an online form. Gigamon publishes named support programmes and a Technical Support Services Data Sheet, but the entitlements, terms, fees and prices attached to each programme are not something to state without reading that datasheet. Source: https://www.gigamon.com/contact-us/office-locations.html ## Gigamon product portfolio and supported environments Gigamon publishes a product portfolio organised on its site into four groups. Cloud Visibility covers the GigaVUE Cloud Suite, listed for AWS, Azure, Google Cloud, Kubernetes, Nutanix, OpenStack, Oracle and VMware. Data Center Visibility covers GigaVUE Appliances, the GigaVUE HC Series, Network Taps and Traffic Aggregators. Network Security covers TLS/SSL Decryption, Application Filtering and Application Metadata. Traffic Intelligence covers GigaVUE Fabric Manager (GigaVUE-FM) and GigaSMART. On the product page Gigamon describes GigaSMART applications as transforming, decrypting, optimizing and enriching traffic; GigaVUE HC Series and GigaVUE TA Series as providing visibility and traffic intelligence across physical data center environments; and GigaVUE Cloud Suite as extending deep observability across public cloud, virtualized and containerized infrastructure. The solutions section is organised by industry: Federal, Financial Services, Healthcare, IoT/OT/ICS, State, Local and Education, and Service Providers, including a 5G page. Solution pages published include accelerating cloud migration, multi-cloud observability, eliminating lateral blind spots, lowering tool costs, making network changes without disruption, and building a Zero Trust architecture. Gigamon does not publish per-product prices, rates, licence fees or a cost calculator anywhere on the site, and it does not publish throughput or performance numbers on these overview pages. Product specifications and support terms live in datasheets and product documentation reached through the site. For a configuration, a written quote or an estimate, the published route is the Contact Sales form or the US sales phone number, or a Gigamon channel partner found through the Partner Locator. Source: https://www.gigamon.com/company/company-information.html ## What Gigamon does: the Deep Observability Pipeline Gigamon builds the Gigamon Deep Observability Pipeline, described on gigamon.com as delivering "optimized traffic, enriched metadata, and real-time network-derived telemetry" to security, observability, analytics and AI platforms. The company homepage headline is "Network-Derived Telemetry for Hybrid Cloud Security". Gigamon states that its pipeline efficiently delivers network-derived intelligence to cloud, security, and observability tools "to eliminate blind spots, optimize traffic, and reduce tool costs, enabling you to better secure and manage hybrid cloud infrastructure." The product page groups the pipeline into five published functions. Access gains visibility into traffic in motion across physical, virtual, container and cloud environments. Broker delivers traffic and metadata to the right tools without duplication or overload. Transform filters, deduplicates, decrypts, masks and optimizes traffic before it reaches downstream tools. Enrich generates application and network metadata that adds context beyond log and event data. Manage applies centralized orchestration and policy management through the GigaVUE-FM fabric manager. Gigamon also publishes AI-related capabilities under the names Gigamon Insights, GigaVUE-FM Copilot and AI Traffic Intelligence, described as helping organizations identify AI-related traffic and accelerate analysis. This is enterprise infrastructure software and hardware sold through a sales process, not an off-the-shelf purchase. Gigamon does not publish prices, price lists, rates or fees for any product on its website, and it does not publish a self-serve cost estimate. Anyone who needs pricing, a quote or licensing detail has to contact Gigamon sales or a Gigamon channel partner. The site does publish a free trial page and a product tour page for people who want to evaluate the product before they talk to anyone. Source: https://www.gigamon.com/products/deep-observability-pipeline.html ## What Gigamon has not published yet These are things people ask Gigamon that its published information does not yet cover. - prices - availability - licensing tiers or contract terms - security certifications or compliance coverage - threat detection or prevention efficacy claims - performance, throughput or deployment timelines - warranty terms or support entitlements - analyst rankings, awards or customer names Ask anyway — the agent will say plainly that it is not published rather than guess. ## Where this comes from https://www.gigamon.com