Gflex

Main services

• International package forwarding from USA online stores to Georgia.
• International package forwarding from China online stores to Georgia (air and ground options).
• Shipping parcels from Georgia to the USA.
• Customer account (personal cabinet) to manage parcels, see warehouse addresses and track shipments.

Shipping routes

• Georgia → USA
• USA → Georgia
• China → Georgia (air)
• China → Georgia (ground)

Note: Detailed information about weight limits, restricted items, and transit times is not published on the website pages read so far. For specific questions on these topics, the agent will direct customers to contact Gflex directly.

Kutaisi office (Rustaveli)

• Address: 24 Shota Rustaveli Avenue, Kutaisi 4600, Georgia
• Working hours: 10:00 – 18:00
• Phone: +995 322 052704

Wilmington, Delaware office (USA)

• Address: 3605 Old Capitol Trl, Wilmington, DE 19808, Unit C-2
• Working hours: 10:00 – 19:00
• Phone: +1 917 600 1968

Brooklyn, New York office (USA)

• Address: 2076 E 17th St, Brooklyn, NY 11229
• Working hours: not specified on the website pages read so far
• Phones: +1 917 600 3953; +1 917 400 9911

Head office (Tbilisi)

• Address: Akaki Tsereteli Ave. №48, Tbilisi, Georgia
• Working hours: not specified on the website pages read so far
• Phone: not specified on the website pages read so far

Kutaisi office (Chavchavadze)

• Address: I. Chavchavadze Avenue №11, Kutaisi, Georgia
• Working hours: not specified on the website pages read so far
• Phone: not specified on the website pages read so far

Gldani office (Tbilisi)

• Address: T. Bochorishvili St. №3, Gldani, 0167, Tbilisi, Georgia
• Working hours: not specified on the website pages read so far
• Phone: not specified on the website pages read so far

Zugdidi office

• Address: M. Kostava St. №76, Zugdidi, Georgia
• Working hours: not specified on the website pages read so far
• Phone: not specified on the website pages read so far

Batumi office

• Address: 9 March St. №2, 6010, Batumi, Georgia
• Working hours: not specified on the website pages read so far
• Phone: not specified on the website pages read so far

Note: If customers need specific working hours or phone numbers for branches where this information is not listed, the agent will advise them to log in to their Gflex account or contact the main support line for up-to-date details.

Lists Zugdidi, Tbilisi, Kutaisi, and Batumi as a location. Names China and Georgia as a service area. Areas beyond these are not published.

From Georgia to USA

• 13.5 USD per 1 kg

From USA to Georgia

• 9 USD per 1 kg

From China to Georgia – air

• 12.5 USD per 1 kg

From China to Georgia – ground

• 6.3 USD per 1 kg

Note: The website pages read so far do not specify additional fees (such as customs, storage, or oversized-item charges) or minimum charges beyond "from 0 kg". For any question about total cost including possible surcharges, the agent will advise customers to contact Gflex directly or use the official calculator in their personal account.

• Bank card payments (Visa/MasterCard) through the Gflex account balance top-up page.
• Payments at the bank branch using only the customer's room number.
• Self-service payment terminals.
• Online payments via Ipay.ge.
• Internet or telephone banking.

After topping up, the amount is automatically reflected on the customer's Gflex account. The system automatically pays transport invoices from the balance; if the balance is insufficient, the system sends an additional notification. Customers should consider any payment commission indicated next to each payment method.

Declaration basics

• Declaration can be completed in advance, before the parcel arrives, by adding the tracking code.
• It is mandatory to indicate: product name, price, and sender.
• In the declaration form, the customer selects the sending store, then chooses a general product category (e.g. clothing, shoes, electrical devices). If the exact category is not listed, they can select "other finished products".
• After entering the price, the declaration is saved.
• Declaration is also possible within 7 days after the flight/parcel arrival. In that case, receiving the parcel is possible 1 week after declaring it.
• 7 days after parcel arrival, undeclared parcels are transferred to state ownership.
• Declaration is mandatory; otherwise the parcel cannot be received.
• If the customer's store is not in the sender list, they can email sales@gflex.ge to add it.

Customs and penalties (as stated on the FAQ page)

• To avoid customs violations, incorrect declarations made to avoid customs duties may lead to fines.
• For the first case, the fine can be 40% of VAT, and for subsequent cases up to 100% of VAT.

Note: The FAQ text does not specify detailed customs thresholds, product-specific restrictions, or full legal terms; for those, the agent will direct customers to Georgia's official customs sources or Gflex support for clarification.

Ask anyway — the agent will say plainly that it is not published rather than guess.