Genius Computer Repair

• Individual consumers
• Small businesses
• Government entities

The business is based in the Denver, Colorado metro area.

Experience

• Over 15 years of professional experience
• Expertise repairing:
• Macs
• PCs
• Mobile devices
• Computer networks

Approach and principles

Genius Computer Repair emphasizes:

• Providing long-term solutions that are in the client's best interest
• Creating a friendly and welcoming environment for all computer users
• Keeping quality of work above competitors while maintaining competitive pricing

Ownership

• Owner and lead technician: Chad MacDonald
• Background:
• Over 15 years in the Denver metro computer repair industry
• Previous experience at companies including Apple Inc. and Neiman Marcus

Chad's passion for technology and people is described as the driving force behind the business.

Services for government agencies are described as focusing on:

• Secure handling of sensitive data
• Reliable day-to-day operations
• Efficient use of resources and budgets
• Compliance with applicable government regulations and standards

Key service areas

The government-focused I.T. services highlighted on the site include:

• Cybersecurity measures, such as professional-grade encryption and multi-factor authentication
• Proactive steps to help protect agency information
• Infrastructure solutions designed to reduce downtime and enhance performance
• Scalable solutions that can grow with the agency's needs
• Cost-conscious optimization of I.T. infrastructure
• Use of modern, innovative technologies to support service delivery and citizen engagement
• Guidance on navigating regulations and compliance requirements for I.T. systems

Government entities interested in these services should contact the business directly to discuss specific needs, scope of work, and scheduling.

Genius Computer Repair serves home users and small businesses with a range of computer and I.T.-related services.

Core technical services

Services described on the site and in customer reviews include:

• Repair and troubleshooting for Macs and PCs
• Mobile device repair (where feasible)
• Diagnosis of hardware and software issues
• Performance improvement and cleanup for slow computers
• Support for custom-built and gaming PCs
• Computer network troubleshooting and support

Convenience and on-site options

Based on the website and published reviews, typical service options include:

• Pickup and drop-off of computers at your home or business
• Onsite project work billed hourly (see pricing document for current rates)
• Providing a temporary rental laptop while your main computer is being repaired (when available)

Personal shopping

Genius Computer Repair offers a personal shopping service to help you choose and set up new technology:

• Personalized product recommendations based on your needs
• In-depth product research
• Help comparing prices and deals
• Assistance completing purchases
• Guidance on setup and configuration so new tech works smoothly

Emergency services

Emergency tech support services may be available depending on circumstances and availability. When provided, emergency work is charged at a higher rate (see pricing document for details).

Typical customers

Examples of typical customers from the site and reviews include:

• Small business owners who need to minimize downtime
• Home users needing help with laptops or desktops that are slow, unresponsive, or damaged
• Gamers and power users with custom or high-performance PCs

If a specific service is not listed here, customers should contact the business directly to confirm whether it is offered.

• Typical repair: $150 and up
• Onsite project work: $150 per hour
• Diagnosis: $75
• Equipment rentals: $60

Actual costs for a given job depend on the specific issue, parts required, time involved, and other circumstances. Customers should confirm the exact price and any applicable taxes or additional charges directly with the business before authorizing work.

Personal shopping

A personal shopping service is available to help choose and purchase new technology. The website does not publish a fixed price for this service. Customers should request current pricing directly from the business.

Emergency services

Emergency services may be provided based on availability and circumstances. When emergency service is provided, it is subject to two times the standard hourly charge.

Important notes

• Prices listed here are those published on the website and may change over time.
• For an accurate quote, customers should contact the business with details of their device and issue.
• The business does not publish information on discounts, promotions, or flat-rate packages; any such offers must be confirmed directly with the business.

Business hours

• Monday – Friday: 9:00 AM – 5:00 PM

(Weekend and after-hours availability are not listed on the website; customers should contact the business directly to ask about options outside published hours.)

Location and service area

• The business is based in the Denver, Colorado metro area.
• Services are offered to:
• Individual consumers
• Small businesses
• Government entities

The exact geographic service area (for example, how far on-site visits or pickups can be provided) is not fully specified on the website and should be confirmed directly with the business.

How to get started

Customers can start service by:

1. Filling out the "Get Started" form on the website, providing:

• Name
• Address
• Email
• Phone number
• Details about what is wrong with the device
• General condition and make (e.g., Apple, HP, Dell)
• Other requested details such as serial number

2. Calling or emailing using the contact details above to describe the issue and discuss next steps.

Pickup, drop-off, onsite visits, and rental equipment are arranged directly with the business as appropriate for each case.

Privacy statement (from the website)

The "Get Started" form on the website states that your information will never be sold to anyone. The business does not publish additional detailed privacy or data-handling policies on the site; customers with specific privacy questions should contact the business directly.

Ask anyway — the agent will say plainly that it is not published rather than guess.