Gemba Automotive

• Preventive maintenance – Oil and filter changes, fluid inspections and flushes (including transmission, brake, coolant and power-steering), belt and hose checks, filter replacements (engine, cabin, fuel), and tire services such as sales, rotations and alignments.
• Diagnostics and engine repair – Computerized engine diagnostics for gas, diesel and hybrid systems; fuel system service and injector cleaning; timing belt and timing chain replacement; head gasket and cylinder repairs; and engine overhauls and rebuilds.
• Brake and suspension – Brake pad and rotor replacement (including high-performance and luxury applications), ABS diagnostics and repairs, shock and strut replacement, steering and control arm service, and wheel bearing and CV axle repairs.
• Transmission and drivetrain – Transmission fluid flush and fill, clutch replacement, drivetrain diagnostics, torque converter repair, and differential and transfer case service for automatic, manual and diesel-powered vehicles.
• Electrical and A/C service – Battery testing and replacement, alternator and starter diagnostics, wiring harness inspections and repairs, A/C system recharge and leak repair, and heating system and heater core service.
• Cooling system service – Radiators, water pumps, hoses, thermostat replacement and coolant flushes to help prevent overheating and breakdowns.
• Alignments, tires and wheels – 4-wheel computerized alignments (including performance and luxury specifications), front and rear alignment adjustments, tire balancing and rotation, and camber/caster/toe adjustments.
• Inspections – Pre-purchase inspections and multi-point inspections to document the condition of a vehicle.
• Classic and performance vehicles – Carburetor tuning and fuel-system upgrades, performance part installation (such as turbochargers and exhaust systems), chassis alignment for track and street performance, specialty fluid and oil services, and custom fabrication and welding.
• EV and hybrid services – Suspension and steering work, brake service and inspection, frame and chassis repairs, low-voltage electrical systems, and alignments and tire rotations for electric and hybrid vehicles.

Service process highlights

• Thorough multi-point inspections at each visit covering major safety systems.
• Use of OEM-level scan tools, factory software and advanced diagnostics.
• Clear written estimates before work begins, with explanations in plain language.
• Photos, videos and documented findings to help customers make informed decisions.

Gemba Automotive provides fleet and commercial vehicle services for businesses in Mesa, Tempe, Phoenix, Surprise, Sun City West, Scottsdale, Chandler and surrounding areas.

Fleet program benefits

• Priority scheduling to help reduce vehicle downtime.
• Preventive maintenance tracking for every vehicle in the fleet.
• Consolidated billing and flexible payment options.
• Dedicated account support for business and fleet clients.
• Full range of mechanical services for light- and medium-duty vehicles, including routine maintenance, diagnostics and repairs.

Warranty for fleet vehicles

• Fleet accounts receive a 12-month / 12,000-mile nationwide warranty on qualifying repairs.

Types of fleet clients served

• Family-owned businesses and commercial operators.
• Fleets of light- and medium-duty vehicles used for commuting, deliveries and service work.

Businesses can contact their nearest Gemba Automotive location to discuss setting up or managing a fleet service program.

• Complimentary 2-year / 24,000-mile nationwide warranty on parts and labor for most repairs (some exclusions apply, as noted by Gemba Automotive).

For fleet accounts:

• 12-month / 12,000-mile nationwide warranty designed for business and fleet vehicles.

Gemba Automotive also participates in the FMP Partners Network Warranty, which provides 24 months or 24,000 miles of protection on covered parts and services; terms may vary by part and service and customers are encouraged to ask for details.

Manufacturer warranty protection

• Service performed by Gemba Automotive can maintain a vehicle's manufacturer warranty, as allowed under the federal Magnuson-Moss Warranty Act.
• The shop uses OEM-quality or equivalent parts and fluids and documents work with detailed invoices so customers can retain proof of maintenance and repairs if it is ever needed for a warranty claim.

Quality of work and satisfaction

• Repairs are performed by certified professional technicians who follow industry standards and current manufacturer service intervals.
• Gemba Automotive's philosophy is to get to the source of the problem and fix it right the first time.
• The business states that if a customer is not completely satisfied, they will work to make it right.

Locations and phone numbers

• Tempe – 1375 S McClintock Dr, Tempe, AZ 85281 | Phone: (480) 446-0484
• Phoenix – 1451 N 32nd St, Phoenix, AZ 85008 | Phone: (602) 275-2187
• Mesa – Broadway – 2035 W Broadway Rd, Mesa, AZ 85202 | Phone: (480) 935-5277
• Mesa – Guadalupe – 424 W Guadalupe Rd, Mesa, AZ 85210 | Phone: (480) 966-1442
• Surprise – 13315 W Bell Rd, Surprise, AZ 85378 | Phone: (623) 214-6933
• Sun City West – 18855 N RH Johnson Blvd, Sun City West, AZ 85375 | Phone: (623) 584-6400
• Scottsdale – 3014 N Civic Center Plaza, Scottsdale, AZ 85251 | Phone: (480) 947-4863
• Chandler – 6605 W Chandler Blvd, Chandler, AZ 85226 | Phone: (602) 427-5676

Location-specific notes

• Tempe: Located near the intersection of McClintock and Southern with easy access from US-60 and I-10.
• Tempe: Complimentary Uber rides within a 10-mile radius of the Tempe location are available while your vehicle is being serviced.

How to schedule

• You can schedule an appointment online through the "Schedule an Appointment" or "Schedule Service Online" options on the Gemba Automotive website.
• You can also call your preferred location directly to book service or ask questions.

Discounts and promotions

• The business runs various discounts and promotions during the year.
• Customers are directed on the website to check the Coupons page or contact the shop for current deals.
• Example promotions mentioned on the Tempe location page include limited-time offers such as a dollar-off service visit and seasonal oil-change specials; actual offers can change over time.

Customer amenities (Tempe and selected locations)

From the Tempe location page:

• Comfortable waiting room.
• Free coffee, Wi-Fi and TV.
• After-hours vehicle drop-off.
• Complimentary Uber rides within a 10-mile radius of the Tempe location while a vehicle is being serviced.

Other locations emphasize similar Gemba Hospitality, including friendly service, clear communication and efforts to make auto repair as stress-free as possible.

According to Gemba Automotive's BMW guidance:

• BMW uses a Condition Based Service (CBS) system that adjusts service timing based on driving and vehicle condition.
• Most BMW models still follow predictable mileage intervals for essential maintenance.

Approximate BMW intervals

• Every 10,000 miles
• Oil change.
• Brake inspection.
• Tire rotation.
• Fluid-level checks.
• Every 30,000 miles
• Cabin and engine air-filter replacement.
• Brake-fluid service.
• Comprehensive inspection.
• Every 60,000 miles
• Spark-plug replacement.
• Transmission service.
• Cooling-system inspection.

The BMW article notes that regular maintenance helps preserve performance, reliability and long-term vehicle value, and that skipping recommended service can lead to reduced performance and higher repair costs.

Chevrolet service intervals

According to Gemba Automotive's Chevrolet guidance:

• Chevrolet vehicles follow a mileage-based maintenance schedule designed to maintain performance and prevent breakdowns.

Approximate Chevrolet intervals

• Every 7,500–10,000 miles
• Oil change.
• Tire rotation.
• Brake inspection.
• Every 30,000 miles
• Air-filter replacement.
• Fuel-system inspection.
• Every 60,000 miles
• Spark-plug replacement.
• Transmission service.

The Chevrolet article emphasizes that routine maintenance is affordable and helps avoid major repairs, and that skipping maintenance increases the risk of breakdowns.

Service at Gemba Automotive

• Gemba Automotive provides BMW and Chevrolet maintenance at its locations in Mesa, Tempe, Phoenix and surrounding areas such as Scottsdale, Chandler, Surprise and Sun City West.
• The website notes that qualified independent repair shops can perform BMW and Chevrolet maintenance without voiding a vehicle's warranty, as long as proper parts and documentation are used.

Customers with specific models are encouraged to ask the shop for maintenance recommendations tailored to their vehicle and driving conditions.

• Everyday favorites – Ford, Chevrolet, Toyota, Honda and other major brands.
• Domestic, Asian and European vehicles.
• Luxury brands – such as BMW, Mercedes-Benz, Audi, Lexus and more.
• Classic and vintage cars requiring detail-focused maintenance and repair.
• Diesel trucks and SUVs needing heavy-duty service.
• Manual-transmission vehicles and performance-oriented cars.
• Electric and hybrid vehicles for a variety of non-high-voltage mechanical and low-voltage electrical services.

EV and hybrid services (scope)

For electric and hybrid vehicles, Gemba Automotive offers, among other items:

• Suspension and steering work (shocks, struts, control arms, etc.).
• Brake service and inspection for pads, rotors and calipers.
• Frame and chassis inspections and corrections where needed.
• Low-voltage electrical work, including 12-volt battery, lighting, infotainment and accessory circuits.
• Computer-guided 4-wheel alignments and tire rotations.

The website notes that customers do not always need to return to the dealership for EV or hybrid maintenance, and that Gemba Automotive can handle most of what these vehicles need without dealer pricing or wait times.

Who Gemba Automotive serves

• Families and everyday drivers.
• Commuters.
• Owners of classic, performance and specialty vehicles.
• Fleet and commercial operators with light- and medium-duty vehicles.

Locations across the Phoenix metro area serve drivers in Mesa, Tempe, Phoenix, Surprise, Sun City West, Scottsdale, Chandler and nearby communities.

Ask anyway — the agent will say plainly that it is not published rather than guess.