# Familiar Surroundings Home Care > Official Familiar Surroundings Home Care business agent. Familiar Surroundings Home Care is a family-owned, licensed non-medical in-home care agency with a… ## Ask it a question Familiar Surroundings Home Care answers for itself at https://api.hailera.com/mcp/fshomecare. A client that speaks MCP can connect to that address; the tool is ask_fshomecare and the protocol is 2026-07-28. Where this file and the agent disagree, the agent is current. ## About Familiar Surroundings Home Care Familiar Surroundings Home Care describes itself as a local, family-owned and operated home care agency. Its mission statement reads: "Our mission is to provide clients with a trusted source for non-medical home care through a sense of professionalism, safety and community." The About page says the agency provides in-home care for people of all ages across private residences, assisted living communities and long-term nursing facilities. Every page footer carries the licence number Lic. # 434700019 next to each of the five county offices. The home page's commitments list reads: "Full-Service, Licensed with Dept of Social Services", "Bonded and Insured", "Family Owned and Operated", "Registered Nurses On Staff For Supervision", "24/7 Availability", "No Long Term Agreements", "Disease Specific Care", "Trained And Experienced Caregivers" and "Free In-Home Assessment". The About page adds that personal attendants "are trained in accordance with applicable rules and regulations, subjected to national criminal background checks". The FAQ page states that all caregivers are employees of the agency rather than independent contractors, and that they are "bonded, insured, and covered by workers' compensation"; it also describes the agency as "a family and veteran-owned and operated agency" and a "GUIDE-certified respite provider". These are the site's own published wordings, quoted as published. The site is inconsistent about how long the agency has operated: the FAQ page says "Since 2010", the Santa Clara County page says "Trusted in Santa Clara since 2009", and both the About and Santa Clara County pages say "over 15 years". The website publishes no information about languages spoken by staff or caregivers. Verify any licence, insurance or credential detail with the agency on (408) 979-9990. Source: https://fshomecare.com/about ## What Familiar Surroundings Home Care does Familiar Surroundings Home Care is an in-home care agency serving older and disabled adults in the San Jose and wider Bay Area. Its services page describes the company as non-medical home care and lists these services: Personal Care including Activities of Daily Living, Companion Care, Couple Care, Respite for Family Caregivers, Transportation Service, Alzheimer's / Dementia Care, Veteran Administration Service, Out Patient Surgery Support and Care, Post Hospitalization Assistance / Rehabilitation, Holiday Helper Service, Chronic Conditions Support and Care, Care Management, and Hospice Assistance. Household services listed are light housekeeping, laundry and linen changes, ironing, meal preparation including specialty diets, grocery shopping, home safety assessment, medication reminders, pet care and supervisory visits. Personal care services listed are bathing (safety assist or total assist), dressing, grooming including electric shaver, washing and styling hair, oral hygiene, toileting and incontinent care, personalized exercise, stand-by assistance and transferring, feeding, and ambulation. The site's navigation also lists Memory Care, As Needed Care, Placement Services and a Hospital-to-Home program. The home page advertises "3-Hour to 24-Hour Care" and "Customized Services". The FAQ page states that home care "does not include skilled medical care, such as nursing or therapy". The website does not publish prices, rates or fees for any of these services, and it does not state what level of care any individual needs. Which services fit a particular situation, and whether they can be scheduled, are questions for the agency's own staff by phone: contact the Santa Clara County office in San Jose at (408) 979-9990. Source: https://fshomecare.com/services ## Where Familiar Surroundings Home Care works Familiar Surroundings Home Care publishes five county offices, each with its own address and phone number, and the same licence number, Lic. # 434700019, beside every one. The Santa Clara County office is located at 1568 Meridian Ave, San Jose, CA 95125, phone (408) 979-9990. The Santa Cruz County office is at 2901 Park Ave Ste C3, Soquel, CA 95073, phone (831) 480-3990. The San Mateo County office is at 3875 Bohannon Dr #2606, Menlo Park, CA 94026, phone (650) 353-9777. The Contra Costa County office is at 18 Oak St #2015, Brentwood, CA 94513, phone (925) 516-4912. The Alameda County office is at 240 Francisco Ln #14091, Fremont, CA 94539, phone (510) 292-4010. The areas served listed across the site are Santa Clara County, Santa Cruz County, San Mateo County, Contra Costa County and Alameda County. Note one inconsistency in the site's own copy: the About page says the agency serves "four Bay Area counties" and names Santa Clara, Santa Cruz, San Mateo and Contra Costa, while the home page, the FAQ page and the footer on every page list five counties including Alameda. On office hours, the FAQ page says the agency is "available 24 hours a day, 7 days a week to support clients and address urgent care needs", and the Santa Clara County page advertises "24/7 live phone support (no answering machines!)". No separate weekday opening hours are published. The contact page carries a Free Client Assessment form and says a staff member will call. To confirm whether a specific address or neighbourhood is within the service area, the site asks people to phone the office. The Santa Clara County page is the agency's San Jose-area page. It says the agency's location in San Jose "allows us to reach clients throughout the county - including Palo Alto, Sunnyvale, Cupertino, and surrounding areas". The listed areas of service in Santa Clara County are San Jose, Sunnyvale, Santa Clara, Mountain View, Milpitas, Palo Alto, Cupertino, Gilroy, Morgan Hill, Los Gatos, Saratoga, Los Altos, Stanford, Alum Rock and Los Altos Hills. The page adds: "If you're not sure if we serve your neighborhood, just call us - we're happy to help." Services named on this page are Alzheimer's and Dementia Care, Respite Care, Veterans Services, the Hospital to Home Program, Transportation, Companion Care, Care Management Advocate, Household Services, Hourly Services and Personal Care Services. The page also describes dementia and Alzheimer's care as one of the agency's central services, with structured routines, safety-focused supervision and companionship. The page's own claims about the business include "Family-owned and locally operated", "Caregivers with 10+ years of experience", "24/7 live phone support (no answering machines!)", "Customized care plans" and "Trusted in Santa Clara since 2009" - noting that the FAQ page elsewhere says "Since 2010". No prices, rates, fees or cost figures appear on this page. The office serving this area is at 1568 Meridian Ave, San Jose, CA 95125, phone (408) 979-9990. Lists Holiday, Brentwood, Alameda, Alum Rock, Cupertino, Fremont, Gilroy, and Los Altos as a location. Names California, Santa Cruz, San Mateo, Santa Clara, Alameda, Cupertino, Palo Alto, and San Jose as a service area. Areas beyond these are not published. Source: https://fshomecare.com/contact ## Prices Familiar Surroundings Home Care does not publish any prices, price list, hourly rates, cost estimate, fees or minimum hours anywhere on its website. There is no published quote figure to repeat. On the question of cost, the FAQ page says only this: "The cost of in-home senior care depends on the level of assistance needed, the care schedule, and other individual factors. We provide personalized pricing information following your complimentary in-home assessment. Contact us to get started - there's no obligation." So the route to a price or an estimate is to book the free in-home assessment and ask the agency directly. The FAQ also states "No long-term contracts required" and "No deposits". The site does carry pages headed Long-Term Care Insurance and Veterans Services, which describe an office team that helps families with claims paperwork, documentation and the administrative side of a claim, and a Family Portal through AxisCare where families can view caregiver schedules and manage billing online. Nothing here should be read as a statement of eligibility, coverage or acceptance. Whether Medicare, Medi-Cal, a VA benefit or a long-term-care insurance policy applies to any person, and what any policy would pay, are decisions for the payer, not for this agency's website and not for an assistant. Every such question belongs to two places: the agency itself, on (408) 979-9990 for the San Jose and Santa Clara County office, and the insurer, the VA or the benefits program in question. Source: https://fshomecare.com/faqs ## How Familiar Surroundings Home Care works with clients The website describes one entry point for new clients: a complimentary in-home assessment. The FAQ page says "Contact our office to schedule a complimentary in-home assessment. One of our care coordinators will meet with you and your loved one, discuss care needs and preferences, and develop a personalized care plan tailored to your situation. There is no obligation." The home page and About page repeat this as a "Free In-Home Assessment" and a "FREE Consultation". To book, a person can phone the office for their county or complete the Free Client Assessment form on the contact page; the page says a staff member will then call. The San Jose office phone for Santa Clara County is (408) 979-9990. The contact page also notes that its form is for people needing home care services, and directs job applicants to a separate careers page instead. The About page sets out a three-step process: an in-depth assessment to understand history, routines and current needs; a customized care plan; and ongoing support that adapts as things change. On scheduling, the FAQ says "We offer flexible scheduling options ranging from a few hours per visit to overnight and full 24-hour care" and that care plans can be adjusted over time. Families can view caregiver schedules through an online Family Portal provided via AxisCare. The website does not establish that a caregiver is available for any particular date, shift or start time, and no assistant should imply one. Confirm any appointment, start date or schedule directly with the agency by phone. Source: https://fshomecare.com/faqs ## What Familiar Surroundings Home Care has not published yet These are things people ask Familiar Surroundings Home Care that its published information does not yet cover. - prices - availability - insurance coverage, eligibility or acceptance - what medicare, medi-cal or a policy will pay - va benefit eligibility or benefit amounts - care needs, diagnoses or clinical advice - licence, bonding or background-check details - start dates, response times or scheduling Ask anyway — the agent will say plainly that it is not published rather than guess. ## Where this comes from https://fshomecare.com