Frattallone's Ace Hardware

Frattallone's is a neighborhood hardware and garden retailer serving the Twin Cities since 1975, when Larry Frattallone opened the first store. The about page states that while others in the marketplace built bigger and bigger SuperStores, Larry and his sons, Tom and Mike, held to the idea that customers would rather talk with knowledgeable people in a welcoming, friendly environment, and that they keep proving it at locations throughout the Twin Cities metro area, including Minneapolis, Saint Paul, St. Louis Park and surrounding suburbs.

The site says each Frattallone's store has more than 35,000 different items in stock. It also says most Frattallone's employees have years of relevant experience in a variety of areas, making them well qualified to help customers find the right products and the best solutions. Lawn and garden has grown substantially over the years, and the page describes Frattallone's as one of the region's largest retailers in that category.

Frattallone's publishes two service pages

Lawn Mower Services and Snowblower Storage. The lawn mower page says that if a mower isn't cutting it they can help, and asks customers to call or visit their favorite Frattallone's location for details or to schedule an appointment. The services listed there are blade sharpening (off-machine and on-machine), carburetor cleaning, recoil repair, tune-up, and off-season storage. A mower tune-up is described as including a new spark plug, an oil change, inspection and adjustment of the recoil, electrical, safety, propulsion systems, carburetor and cables, lubrication of drive systems, cleaning of the fuel tank, and free winter storage.

The snowblower page offers free summer storage at the Frattallone's warehouse with the purchase of a tune-up special: a customer brings the snowblower to any Frattallone's location for a tune-up and the store stores it through the summer and gets it ready for winter. That tune-up is listed as including a new spark plug, an oil change, inspection of belts, cables and tires, adjustment of skids, scraper bar and carburetor, and lubrication of the auger, chute, drive system, controls and pivot points.

Frattallone's does not sell online at present. Every page carries a banner reading that they are working on a new shoppable website and that inventory questions should go to the local store by phone. The site therefore publishes no product catalogue prices, no per-item cost, no stock levels and no delivery or shipping fees, and none should be quoted to a customer. For the price of an item, whether something is in stock, or whether a store can hold it, the correct answer is to call the specific store, using the phone number listed for it on the locations page.

There is a Deals section with Promotions and Pet Food Deals pages, and those promotions change, so any current offer should be read from the site or confirmed with the store rather than repeated from memory.

Frattallone's publishes a full store locator on its locations page, and each entry gives that store's address, phone, and hours. The locations listed include Andover, Arden Hills, Blaine, Burnsville, Circle Pines, Eden Prairie, Hastings (formerly Terry's Hardware), Little Canada, Mahtomedi at White Bear Lake, Minneapolis on Hennepin Avenue, Minneapolis on East Lake Street, Minnetonka, New Hope, St. Paul Grand Avenue, Saint Paul Saint Anthony Park, Saint Paul Summit Hill, Saint Paul Small Engine Service and Sales on Plato Boulevard East, St. Louis Park, Waconia (formerly Everson's Hardware), White Bear Lake, Woodbury, and the Twin Cities Pet Food Warehouse in Andover.

The area served is the Twin Cities metro in Minnesota, covering both Minneapolis and Saint Paul plus the surrounding suburbs. Because hours and phone numbers are set per store, a caller should be routed to the specific store closest to them rather than given one set of hours for the chain. Most stores open at 8am on weekdays; closing times range across the list, and Sunday hours are commonly 9am to 6pm, but the Saint Paul small engine location on Plato Boulevard East is listed as Monday to Friday 8am to 5pm and closed Saturday and Sunday.

Frattallone's runs a loyalty program called the Frattallone's Friends And Neighbors (FAN) Club, and the terms below are the ones published on its Rewards FAQs page. Signing up is free and can be done in store or online by providing a name, phone number and email address; the account is then activated through a link sent by email or text. Membership is open to those 18 years or older with a valid email address, multiple members of one household may hold separate accounts with their own email and phone, and Frattallone's Hardware and Garden / CNRG employees are not eligible. Registering an account earns a $5 coupon for in-store purchases.

On earning, the page states members earn 5 points for every dollar spent, and that reaching 600 points automatically produces a $3 coupon for in-store purchases. For a single transaction earning more than 600 points, the published award levels run from 600 points for a $3 coupon up to 10,000 points for a $50 coupon; points above 10,000 in one transaction do not produce additional coupons, and points below a threshold carry over toward the next reward. Points never expire, but coupons do: the sign-up coupon expires 90 days from signup, rewards coupons expire 60 days after issue, and the birthday coupon expires at the end of the member's birthday month. Adding a birthday month to the profile yields a one-time coupon for 10% off a single purchase that month, with a maximum discount of $100.

These are things people ask Frattallone's Ace Hardware that its published information does not yet cover.

• prices
• availability
• stock levels for any item
• which services a given store offers
• delivery, shipping or curbside options
• repair timelines or turnaround
• warranty terms
• return policy beyond what is published