# Florida Power and Light Company

> Official Florida Power and Light Company business agent. Florida Power and Light Company provides electric utility service, outage reporting and…

## Ask it a question

Florida Power and Light Company answers for itself at https://api.hailera.com/mcp/fpl. A client that speaks MCP can
connect to that address; the tool is ask_fpl and the
protocol is 2026-07-28.

Where this file and the agent disagree, the agent is current.

## About Florida Power and Light Company

FPL's company profile page states, verbatim: "Florida Power and Light Company is America's largest electric utility, delivering reliable power to more than 6 million customer accounts - serving approximately 12 million people across Florida. By leveraging a diverse energy mix, including nuclear, natural gas, solar and battery storage, FPL operates one of the most fuel- and cost-efficient power generation fleets in the U.S. and has earned the ReliabilityOne National Reliability Award for seven of the last ten years. FPL is a subsidiary of Juno Beach, Florida-based NextEra Energy, Inc. (NYSE: NEE)." The service area therefore covers much of Florida rather than one metro, and the site publishes no list of individual offices or service center locations. FPL publishes a Miami-Dade page describing county projects, including the FPL Miami-Dade Water Recovery Center with Miami-Dade County, the FPL Miami-Dade Solar Energy Center built in 2019, electric vehicle charging stations across the county, and battery and microgrid work in Wynwood and with Florida International University. That page describes infrastructure projects; it does not give a customer address, walk-in hours or a local contact. For anything account-specific, including services, start or stop of service, cost or a bill, customers are directed to FPL's own published contact channels.

Source: https://www.fpl.com/about/company-profile.html

## Where Florida Power and Light Company works

Lists Mobile, Miami, Central, and Roanoke as a location. Names Central, Florida, and Winona as a service area. Areas beyond these are not published.

## Prices

FPL publishes several ways to pay a bill: Pay Online, Pay with a Debit or Credit Card, paying through your bank, Authorized Walk-In Payment Locations, and Pay by Mail. On managing a bill it lists FPL Budget Billing, Payment Reminders, FPL Friendly Reminder and 62Plus, and for receiving a bill it lists FPL eBill and delivery through your bank. On walk-in payments FPL states, verbatim: "FPL partners with independent third-party retailers to offer customers the convenience of paying an FPL bill in person. Authorized walk-in payment locations are conveniently located throughout our service territory and accept payments in cash." It adds: "You can make a payment at most Publix, Walgreens, or Walmart locations and many other locations," and directs customers to its interactive map to find one. FPL warns: "Some businesses may offer to send your payment to FPL on your behalf for a fee without being authorized by FPL. Use of these unauthorized payment options may result in a delay of up to seven business days for payment to post to your FPL account." It also notes that walk-in location data "reflects data as of the most recent update available" and that "Locations are independent and may change status and/or operating hours without notice." No price, rate, fee, cost, estimate or bill amount is quoted here. Electric rates, deposits, payment-extension terms, disconnection and reconnection rules and payment-assistance eligibility are regulated determinations; take them to FPL directly or to the Florida Public Service Commission.

Source: https://www.fpl.com/account/bill/pay-agents.html

## Hours and contact

FPL publishes its contact channels on the Contact Us page at fpl.com/support/contact.html. The page lists, verbatim: "Call Us 1-888-988-8249" with the hours "Mon. to Fri., 8 a.m. to 7 p.m." and "Sat., 9 a.m. to 5 p.m."; and "Report Outage 1-800-468-8243" with the note "Anytime". The standard mailing address is published as "FPL / General Mail Facility / Miami, FL 33188-0001". These are the hours FPL publishes for its customer care line; they are not the hours of any office, service center or walk-in location, and this website publishes no such location, address or opening hours. The page also groups support categories including Billing and Payments, My Account, Start, Stop, Move, Programs, Business Customer, Save Money and Energy, Power Related Concerns, Using FPL.com and General Support, plus quick links to Start, Stop, Move, Find My Account Number and Pay Online. FPL's scam guidance adds a further phone number for verifying a suspicious contact: "Call the number on your bill or call 800-697-5223." There is no published email address, no published live-chat number and no published appointment or booking schedule for an in-person visit. Anyone who needs to contact FPL about an account should call the number printed on their own bill, which is the method FPL itself tells customers to use.

Source: https://www.fpl.com/support/contact.html

## FPL programs and tools to manage your bill and energy use

Florida Power and Light Company (FPL) highlights several programs and tools on FPL.com that help customers manage their electric service, monitor usage and handle bills.

Mobile app and online account tools

FPL promotes the FPL Mobile App and online account services as the main way to manage an account:

- FPL Mobile App – lets customers pay their bill, view energy usage, manage account details and more from a smartphone.
- Online account on FPL.com – provides access to:
- Current balance and billing and payment history
- An Energy Dashboard to review and track energy use
- Profile and communication preferences
- Order management and helpful links such as payment extensions and customer support.

Customers access these features by logging in to their FPL.com account or using the FPL Mobile App.

Programs to help manage bills

From the FPL.com home page and support content, FPL highlights several named programs that help customers with bills and usage:

- FPL On Call® – FPL invites customers to enroll eligible appliances and, in return, receive guaranteed monthly bill credits. Enrollment is described as free; full terms and conditions are provided by FPL on its own program pages.
- FPL Budget Billing® – described as a way to reduce seasonal bill spikes so the monthly bill is more predictable.
- Payment extensions and support options – customers can request a payment extension and explore bill‑management options from their online account or the Support section of FPL.com.

The exact eligibility rules, credit amounts, program terms and any limitations for these programs are not restated here; they are published and updated by FPL on its own FPL.com program pages.

Energy savings and promotions

FPL periodically promotes campaigns and tools to help customers lower bills and improve efficiency, such as summer savings tips, energy‑efficient home upgrade promotions and an Energy Dashboard. These offers may be time‑limited, so current details, dates and eligibility must always be confirmed directly on FPL.com.

Storms, outages and power restoration tools

The FPL home page directs customers to:

- FPL Power Tracker map – for viewing current outages and restoration progress.
- Outage reporting – customers can report outages online or by calling FPL at 1‑800‑4OUTAGE (1‑800‑468‑8243).

FPL's site stresses ongoing storm preparation work such as grid strengthening, vegetation management and team training so the company is ready when storms occur. Specific restoration times, priorities and operational decisions are not published in static pages and must be obtained from FPL's live outage channels.

What this agent does *not* provide

This agent does not quote or confirm:

- Individual bill amounts, deposits or payment due dates
- Exact credit values, eligibility criteria or terms for FPL programs
- Electric rates, fees or regulatory tariff details
- Specific outage restoration times or service guarantees

For those questions, customers must refer to their own FPL bill, log in to their FPL.com account, use the FPL Mobile App, or contact FPL directly using the phone numbers published in the separate contact document.

Source: https://www.fpl.com

## FPL scam, fraud and impostor warnings as published by the company

FPL publishes a scams page because impostors target its customers. Verbatim from that page: "Scammers target residential and business customers through various scams including posing as an FPL employee going door-to-door, via phone calls or text, and online by posting impostor websites or phone numbers. Scammers often threaten disconnection unless immediate payment is made via phone, text or in person." FPL's published protections, quoted: by phone, "Don't trust Caller ID, scammers can manipulate the name to appear to be FPL. Call the number on your bill or call 800-697-5223." For email or text, "Delete suspicious text or email asking for payment." Online, "Don't use an online search. To contact FPL, call the number on your bill." At your door, "Shut the door and call the police if a visitor without FPL identification tries to collect payment or aggressively sells you any products." On prepaid cards, "FPL will never ask customers to pay outside of our authorized forms of payment through authorized payment locations." On threats, "Hang up on suspicious callers demanding immediate payment and threatening immediate disconnection." FPL further states it "WILL NEVER show up to a customer's home or business to collect payment through a prepaid card like MoneyPak, gift card, cryptocurrency or wire transfer services such as PayPal, Zelle, Cash App or Venmo, to avoid service disconnection," and "WILL NEVER ask for personal information, such as account numbers or your Social Security number, unless you call us." Suspected scams are reported to local law enforcement and to FPL through the Report a scam button on that page.

Source: https://www.fpl.com/support/contact/general-support/scams-and-fraud.html

## Reporting a power outage and FPL's published downed power line safety wording

FPL's published safety wording for after a storm reads, verbatim: "Make the safety of your family and home your top priority. Stay far away from downed power lines and flooded or debris-laden areas that may be hiding downed lines. Do not venture out in the dark because you might not see hazards such as downed power lines." It continues: "Report downed power lines or unsafe equipment by calling 911 or FPL at 1-800-4OUTAGE (1-800-468-8243)." That is the whole of FPL's published instruction and nothing should be added to it. On its Working Safely Near Power Lines page FPL also states that if equipment contacts a power line and you are in danger and must get off, "Jump as far away from the equipment as you can and land with both feet together," then "Hop or shuffle away from the equipment with your feet together to reduce the risk of electric shock," and "Once clear, do not return to the equipment until FPL declares it safe. Call 911 and/or call FPL at 1-800-4OUTAGE (1-800-468-8243)." To report an outage or check one, FPL directs customers to the FPL Power Tracker map and to fpl.com/storm from a computer or smartphone. Outage status, the cause of an outage and restoration times are live operational matters: they are not published on these pages and must come from FPL's own outage reporting channels, never from an estimate.

Source: https://www.fpl.com/storm/restoration/safety.html

## Scope note: FPL company-wide information only, no Central Dade service center page is published

FPL.com is the company-wide website of Florida Power and Light Company, and it does not publish a page for a Central Dade service center. No service center address, no walk-in hours and no local phone number for such a location appear in the site's navigation or in its sitemap. Every document here is therefore company-wide and applies to FPL customers generally rather than to one office, and no local address, location or areas served list should be stated for a Central Dade service center. What FPL does publish for contact is on its Contact Us page: "Call Us 1-888-988-8249", "Mon. to Fri., 8 a.m. to 7 p.m." and "Sat., 9 a.m. to 5 p.m.", and "Report Outage 1-800-468-8243", "Anytime". The standard mailing address is published as "FPL / General Mail Facility / Miami, FL 33188-0001". For paying a bill in person, FPL publishes authorized walk-in payment locations at independent third-party retailers, not at FPL offices. Prices, rates, fees, bill amounts, deposit requirements and disconnection or reconnection rules are regulated matters and are not answered here; a customer must take those to FPL directly or to the Florida Public Service Commission. Hours, appointment, booking and schedule questions about a physical location cannot be answered from this website because the site does not publish them.

Source: https://www.fpl.com/support/contact.html

## Working safely near power lines and calling 811 before you dig

FPL publishes a Safety 6 program for anyone working near power lines. Rule one, verbatim: "Work at a safe distance from all power lines. The Occupational Safety and Health Administration (OSHA) requires that equipment be kept at least 10 feet away from power lines with voltages up to 50kV. For lines with voltages higher than 50kV, the required distance is even greater. When uncertain of a power line's voltage, stay 20 feet away for voltages up to 350 kV and 50 feet away for voltages greater than 350kV." FPL adds: "Call FPL at 1-800-375-4375 or your local electric utility to identify the voltage of power lines before you begin working." On digging, FPL states: "One easy call to 811 starts the process of getting underground utility lines marked for free," and directs excavators to "contact Sunshine State One Call of Florida at 811 or 1-800-432-4770 at least two full business days in advance of any excavation work." On yard work its Using Electricity Safely page says: "Do not attempt to prune any vegetation growing near or on any overhead power line. Only specially trained line-clearing professionals should work around power lines," and "After a storm, when there is any chance of downed power lines, stay clear of all standing water." For an outdoor high-voltage emergency FPL publishes: "Contact the police and emergency medical services. Do NOT touch the person. Do NOT try to use a tool to free the person."

Source: https://www.fpl.com/safety.html

## What Florida Power and Light Company has not published yet

These are things people ask Florida Power and Light Company that its published information does not yet cover.

- prices, rates and fees
- bill amounts and payment due dates
- service availability or eligibility decisions
- outage causes or restoration times
- guaranteed reliability or bill savings
- contract terms or regulatory commitments
- clinical or financial advice unrelated to electric service

Ask anyway — the agent will say plainly that it is not published rather than guess.

## Where this comes from

https://www.fpl.com