# Floor and Decor > Official Floor and Decor business agent. Floor and Decor is a specialty retailer of tile, stone, wood, laminate and vinyl flooring and related installation… ## Ask it a question Floor and Decor answers for itself at https://api.hailera.com/mcp/flooranddecor. A client that speaks MCP can connect to that address; the tool is ask_flooranddecor and the protocol is 2026-07-28. Where this file and the agent disagree, the agent is current. ## About Floor and Decor This is a chain-wide description of Floor and Decor, not a description of any single store. The record for this business lists only the general flooranddecor.com/store path, which is not a specific store page, and no particular Chicago-area location is identified anywhere in that record. Floor and Decor is a specialty retailer of hard surface flooring. Its own About Us page states it offers the broadest in-stock selection of tile, wood, stone, related tools and flooring accessories at everyday low prices. The company was founded in 2000 and is headquartered in Atlanta, per that same page, which also describes Floor and Decor as one of Fortune's 100 fastest-growing companies. The company operates warehouse-format stores. Its site states that homeowners and professional contractors have access to superstore selection at warehouse prices with showroom quality, and that Floor and Decor sources products directly from manufacturers or quarries worldwide. The company also states that it lets local store managers, whom it calls chief executive merchants, shape the product mix and store experience for the local market each store serves. Because no specific store is identified for this record, this document does not name a store address, phone number, or hours for any Chicago-area location. A customer who wants the location, address, phone number or hours for the store nearest them should use the Store Locator referenced on the Floor and Decor website. No prices, current stock levels, or sale terms are stated here, since those are not fixed facts published on the pages read for this record. Source: https://www.flooranddecor.com/company-info/about-us.html ## Where Floor and Decor works Lists Atlanta, Storrs, Chicago, and Commerce City as a location. Names Atlanta, Storrs, Chicago, and Commerce City as a service area. Areas beyond these are not published. ## Hours and contact This is a chain-wide description of how to contact Floor and Decor and of its published storage and return policies; it is not a description of a specific Chicago-area store, and this business's record does not state where a Floor and Decor store located near Chicago actually is, so no store address, phone number, or hours for a specific location are given here. The Customer Service FAQ page lists a Customer Care phone number, 877-675-0002, for questions such as modifying an online order; orders purchased in a store instead must be modified in person at that store location with the original payment method and order information. The page also offers a live chat option and states an order status can be checked online using a phone number and order number. On storage, the FAQ states Floor and Decor offers up to 7 days of free storage from the date of purchase, after which a storage fee of $10 per day applies, and that any storage fees must be paid in full before materials are released. On returns, the FAQ states that a product purchased online can be returned to a store location within 90 days. For a specific store's address, phone number, or hours in the Chicago area or elsewhere, the FAQ and other pages point customers to the site's Store Locator rather than listing addresses directly. This document does not state hours, appointment availability, or contact details for any single Floor and Decor store. Source: https://www.flooranddecor.com/customer-service/contact-us/customer-service-faq.html ## Floor & Decor: Flooring Product Categories (Chain-Wide) This is a chain-wide description of what Floor and Decor sells, based on the category navigation on flooranddecor.com; it is not specific to any one store, and no particular Chicago-area location is identified for this business record. Floor and Decor's site organizes its flooring products into several categories. Tile includes porcelain, ceramic, glass, mosaics, porcelain pavers and XL porcelain slabs. Stone includes marble, travertine and limestone, basalt and slate, stone mosaics, stacked stone ledger, thin brick and pavers. Wood includes solid hardwood, engineered hardwood, bamboo, unfinished hardwood, cork, wood countertops, and wall and ceiling panels, in species such as oak, hickory, maple, acacia, walnut and birch. Laminate and Vinyl categories include waterproof and water-resistant options and luxury vinyl plank and tile. A Fixtures category covers vanities, faucets, lighting, mirrors, sinks, cabinets, countertops and shower doors. The site also has a dedicated Installation Materials category, covering grout, mortars and thinsets, metal trims and transitions, trowels and floats, underlayment, moldings, wood adhesives, cleaners and sealers, and it lists installation-material brands including Schluter, Mapei, Laticrete, Raimondi, Goldblatt and Wedi. This document does not state prices, current stock, or availability for any product, and it does not state that any product is suited to a particular installation; the site's shop pages show current pricing and availability, and those can change and can vary by store and by visitor. Source: https://www.flooranddecor.com/ ## Floor & Decor: Free Design Services and Appointments (Chain-Wide) This is a chain-wide description of Floor and Decor's design services, drawn from the site's Design Services page; it does not describe a specific Chicago-area store, since none is identified in this business's record. The page states that Floor and Decor offers free design appointments and describes how they work: a customer gathers inspiration and takes pictures of their space, then meets with a designer for 60 minutes in a warehouse store or design studio to plan a small or large project. During the appointment, project goals, budgets and timelines are established, the designer gives personalized product recommendations with a guided walk-through of the store, and the customer can take product samples home, request a project quote, or make a same-day purchase. Appointments can be scheduled online through the site's 'Schedule Now' option, or a customer can walk in and meet with an available designer, though the page notes walk-in availability is first come, first served. The page states every Floor and Decor warehouse store has a design center with designers and displays, and that Design Studios offer a more intimate setting with the same product assortment plus some studio-exclusive products. It points customers to the site's Store Locator to find a design center or studio near them, since it does not list specific addresses on this page. This document does not state a cost for design appointments beyond the site's own description of them as free, and it does not state design-appointment availability, hours, or wait times for any specific location. Source: https://www.flooranddecor.com/customer-care/design-services.html ## Floor & Decor: Installation Services and Materials (Chain-Wide) This is a chain-wide description of Floor and Decor's installation options, drawn from the site's Installation Services page; it is not specific to any Chicago-area store, since none is identified in this business's record. The page states that Floor and Decor partners with Installation Made Easy, which it describes as a professional floor installation firm with experienced, certified installers, for customers who want a contractor to handle installation. For customers who prefer to install flooring themselves, the page states Floor and Decor provides how-to videos, detailed guides and visualization tools. The page also describes an Installation Materials range for both DIY and professional installers, covering grout and caulk sealants, mortars, thinsets, underlayments, moldings, adhesives, cleaners and tools, which the page says are needed to fit floor tile and other flooring materials into position. The page states this materials selection is available at what it calls the lowest prices on the best brands, though it does not list specific prices on this page. This document does not state installation costs, fees, rates, or scheduling timelines for either Installation Made Easy or any Floor and Decor store, since none are published on the page read for this record. It also does not state that any installation material or method suits a particular job; a customer with installation questions should contact Floor and Decor or Installation Made Easy directly. Source: https://www.flooranddecor.com/installation-services.html ## Floor & Decor: PRO and Commercial Credit, and Consumer Financing (Chain-Wide) This is a chain-wide description of Floor and Decor's credit and financing options for professionals, businesses and homeowners, drawn from the site's Pro and Commercial Credit Solutions page and its Customer Service FAQ; it does not describe a specific Chicago-area store, since none is identified in this business's record. For professionals, the site describes a Pro Premier Credit Card, described as letting a business 'buy today, pay over time,' and a Commercial Business Account described as a 30-day term account credit line intended for contractors, developers and others with ongoing construction-industry business. The page states a Commercial Business Account reserves inventory for the length of a project with no prepayment required, and offers separate job-account credit lines for mid- to large-scale projects. The page directs a business interested in a Commercial Business Account to contact a Floor and Decor Sales Associate or the PRO Desk at a store, or to use the site's Find Your Local Store link. For homeowners, the site's FAQ confirms Floor and Decor offers a branded credit card with financing options and points customers to its Credit Center for details and how to apply. This document does not restate specific interest rates, promotional periods, statement-credit percentages, or offer dates for these credit products, because those terms are the kind of financing and contract terms that change and must be confirmed with Floor and Decor or the current Credit Center page directly rather than assumed from an older record. Source: https://www.flooranddecor.com/customer-care/procredit.html ## What Floor and Decor has not published yet These are things people ask Floor and Decor that its published information does not yet cover. - prices - availability - specific chicago store address or hours - installation timelines - warranty terms - financing rates and credit terms - product suitability for any installation - sale or promotional terms Ask anyway — the agent will say plainly that it is not published rather than guess. ## Where this comes from https://www.flooranddecor.com/store