# Family Tree Clinic

> Official Family Tree Clinic business agent. Family Tree Clinic is a nonprofit sexual and reproductive health care and education clinic at 1919 Nicollet…

## Ask it a question

Family Tree Clinic answers for itself at https://api.hailera.com/mcp/familytreeclinic. A client that speaks MCP can
connect to that address; the tool is ask_familytreeclinic and the
protocol is 2026-07-28.

Where this file and the agent disagree, the agent is current.

## About Family Tree Clinic

Family Tree Clinic's home page states: "Since 1971, Family Tree Clinic has been committed to providing exceptional reproductive and sexual health care services to individuals in the Twin Cities metropolitan area." Its About page says the clinic has been around for over 50 years and that in those years it has never turned a patient away if they could not pay. The clinic is a nonprofit, and its FAQ lists its funding as patient fees, the State of Minnesota, Hennepin County, private foundation grants and individual donations.

The Clinic Info page describes the current building at 1919 Nicollet Ave in Minneapolis, which opened in November 2021 and is described as 16,545 sq. ft., double the size of the previous clinic, with capacity to serve up to 33,000 individuals annually, 10,000 more than the previous location. The page says the space was designed with input from hundreds of patients, staff, Board and community stakeholders, that the first floor has an atrium and lobby, work and gathering spaces and an integrative health wing, that the second floor holds the clinic waiting area, exam rooms, lab, offices and flex space, and that the building incorporates five murals by local BIPOC artists.

Alongside medical services the site names its education programming, the MN Family Planning + STD Hotline and an LGBTQ Health Access Initiative. The Minnesota Sexual Health Hotline number published across the site is 1-800-78-FACTS. Other programs and pages listed include Equity Programs, presentations offered, event tabling requests, an LGBTQ+ youth drop-in, the Midwest Trans Health Education Network, MN Family Planning Program information and MNsure information.

The site does not publish the names or credentials of individual clinicians. For questions about the clinic, its programs, hours or an appointment, the published contact is 612-473-0800 at 1919 Nicollet Avenue, Minneapolis, MN 55403.

Source: https://www.familytreeclinic.org/about/clinic-info/

## What Family Tree Clinic does

Family Tree Clinic is a nonprofit sexual and reproductive health care clinic in Minneapolis, Minnesota. Its services page lists these services: low-cost birth control without an exam; low-cost and no-cost rapid HIV testing for uninsured patients (results in 20 minutes); comprehensive STI testing and treatment; urinary and vaginal infection testing and treatment; annual exams and Pap tests; birth control including IUDs and Implanon (arm implants); emergency contraception; breast/chest exams and mammogram referrals; menopause care; preconception planning and referrals; pregnancy testing and all-options counseling; trans hormone care; limited primary care; and PrEP (pre-exposure prophylaxis). The reproductive health page also lists colposcopy services and expedited partner(s) treatment, and states that the clinic offers same-day or next-day appointments for STI testing.

The clinic describes its mission as cultivating a healthy community through comprehensive sexual health care and education, and says it sees everyone for reproductive and sexual health care. Alongside clinical services it runs a community education department that provides sexuality education presentations in schools, community settings, colleges and correctional facilities, plus a peer education program called keeping it safe and sexy (KISS).

The site directs people to call 612-473-0800 to schedule an appointment. Questions about whether a particular service is appropriate, what a visit or test involves, or any other clinical or medical question should be taken to the clinic directly rather than answered here. Prices, fees and the cost of individual services are not published per service on the site; contact the clinic for cost information.

Trans hormone care is one of the services Family Tree Clinic lists, and the trans hormone care page states that the clinic is currently accepting new hormone care patients. Appointments are scheduled by calling or texting 612-473-0800; the page repeats that number for anyone wanting to schedule.

After scheduling, the page asks patients to review the welcome packet that applies to them and to fill out the relevant forms, and says front desk staff will help identify which forms and informational packet are relevant. The forms listed are a demographic form and a health history form (each filled out once a year by every patient), a hormone care intake form, a parent/guardian consent form, and a consent to telehealth services form for telehealth visits. The page also points to the clinic's Resources for Trans Community page for further information.

On cost, the page states that sliding fee options are available dependent on a patient's insurance coverage, income and household size, and that the clinic contracts with many insurance carriers, including Medical Assistance and MN Care. It also says certified MNsure navigators are available in the clinic to help people sign up for insurance if they need it. No prices, rates or fees for hormone care appear on the site, so cost, coverage and eligibility must be confirmed with the clinic; billing questions go to 612-473-0813 or billing@familytreeclinic.org.

The clinic describes its approach to this care as non-judgmental and holistic, centred on respect for individuals and harm reduction, and says it aims to reduce barriers to accessing care and to connect patients with trans-affirming providers. Clinical questions about hormone care belong with the clinic's own staff, not with this summary.

Source: https://www.familytreeclinic.org/services/

## Where Family Tree Clinic works

Family Tree Clinic's FAQ page states: "Family Tree Clinic provides American Sign Language (ASL) and foreign language translation services upon request. Our clinic is wheelchair accessible." The reproductive health services page repeats this in its own wording: "We provide ASL and foreign language interpretation services if requested." The clinic services page asks people to say when they schedule an appointment if they or someone coming into the clinic would like to request an interpreter. Requests for ASL or another language are therefore made when booking, by calling or texting 612-473-0800.

The telehealth page links a set of telehealth start-up instructions in Spanish alongside the English instructions. Beyond ASL and the general reference to foreign language interpretation and translation, the site does not publish a list of specific languages spoken by staff.

On who the clinic serves, the FAQ says patients can receive services regardless of their residency status, and that the clinic does not require legal U.S. residency. The service area is described as mainly the Twin Cities metropolitan area, plus western Wisconsin and greater Minnesota, with the clinic able to serve anyone who walks through its doors. The FAQ describes community clinics as focusing care on uninsured, under-insured, working poor, high-risk and vulnerable populations.

The FAQ also states that a companion can be brought to an appointment, and that it is clinic policy to see each patient alone for a portion of the visit, with the companion able to be escorted in afterwards on request. The About page describes the clinic's services as affordable, accessible, and confidential. Any question about accommodations, accessibility or privacy in a specific situation should be put to the clinic at 612-473-0800.

Lists Minneapolis, Rahway, and Henderson as a location. Names Minnesota, Wisconsin, and Minneapolis as a service area. Areas beyond these are not published.

Source: https://www.familytreeclinic.org/about/faqs/

## Prices

Family Tree Clinic publishes a Paying for Services page rather than a price list, so no per-service prices, rates or fees appear on the site. Anyone who needs a cost or an estimate should call the clinic at 612-473-0800 or the billing associate at 612-473-0813 (billing@familytreeclinic.org).

The clinic describes itself as a nonprofit clinic dedicated to quality, affordable care, and states: it does not turn patients away for an inability to pay for services at the clinic; all labs, supplies and medications must be paid for at time of service, or billed to a state program or the patient's insurance; payment plans can be set up at the front desk; and medication must be paid for in full at time of pick up and cannot be dispensed without full payment.

On the sliding fee scale, the site gives two different figures on two different pages and the discrepancy should be resolved with the clinic. The Paying for Services page says patients not eligible for the Minnesota Family Planning Program, or not using family planning services, are charged between 40 to 100 percent of the actual cost of the visit depending on income. The clinic services page says the charge is between 25 to 100 percent of the actual cost of the visit depending on income. Both pages say many patients are eligible for the Minnesota Family Planning Program, which the site describes as providing free family planning services including free birth control and yearly exams, and both say the clinic can bill a remaining balance and set up a payment plan.

Accepted payment methods listed are Visa, Mastercard, Discover, American Express, checks, money orders and cash, in person at the clinic, over the phone at 612-473-0800, or through the patient portal. On insurance the site says the clinic accepts most major health insurance and will bill state or private insurance, and recommends always checking with your insurance provider to confirm they will cover visits at Family Tree Clinic. Eligibility for any program, and what your own cost would be, must be confirmed with the clinic.

Source: https://www.familytreeclinic.org/paying-services/

## How Family Tree Clinic works with clients

Family Tree Clinic offers telehealth visits. Its telehealth page says forms have been made available online, that the staff member will let you know which form or forms are needed when you make your appointment, and that the online forms are secure and HIPAA-compliant. The forms named on the page are a demographic form, a health history form, a consent to telehealth services form and a parent/guardian consent form. Patients are asked to fill out any needed forms before the scheduled time of the visit where possible.

For the visit itself, the page says no app download is needed and that patients go to the clinic's Doxy address, https://familytree.doxy.me/familytreevisit, at appointment time. The page notes that Doxy recommends an upload and download speed of at least 2 Mb/s and latency below around 50 ms for a clear video call, and offers connection tips such as moving closer to the router, avoiding other streaming or large downloads on the same network, connecting by ethernet cable, or switching devices. It asks anyone with concerns about whether their system will support a video call to call or text the clinic at 612-473-0800. Telehealth start-up instructions are also published in Spanish.

The site's Patient Tools menu links to patient forms and lab results, a patient portal, patient payments and a Make an Appointment route. Booking, scheduling and cancelling are handled by phone or text at 612-473-0800. Which services can be delivered by telehealth rather than in person is not spelled out on the page, so ask the clinic when you schedule.

Source: https://www.familytreeclinic.org/services/telehealth/

## Hours and contact

Family Tree Clinic publishes one location and address: 1919 Nicollet Avenue, Minneapolis, MN 55403. The clinic phone number is 612-473-0800 for general inquiries, 612-473-0813 for billing inquiries, and the fax number is 612-236-4745. The billing email published on the site is billing@familytreeclinic.org.

Published clinic hours are Monday 9AM-5PM; Tuesday 9AM-7PM with a break between 1PM and 2PM, during which phones will not be answered; Wednesday 9AM-7PM; Thursday 10AM-7PM; Friday 9AM-4PM. The clinic is closed Saturday and Sunday. The site states that Family Tree Clinic has designated Wednesdays as its full building masking day, that all other days of the week are masking optional, and asks people to call the clinic if they would like to be scheduled on a Wednesday.

For appointments, the contact page says you can make an appointment one of two ways: call 612-473-0800, or text 612-473-0800. The same number is used to make or cancel an appointment, or to say you are running late. The FAQ page states that an appointment is needed to be seen, and that the clinic often has same and next-day appointments available. It also states a strict 10 minute grace period, and asks patients running more than 10 minutes late to let the clinic know so a reschedule can be arranged.

The clinic's stated service area is mainly the Twin Cities metropolitan area, as well as western Wisconsin and greater Minnesota, and the FAQ says the clinic is able to serve anyone who walks through its doors. Confirm current hours, appointment availability and booking steps with the clinic by phone or text.

Source: https://www.familytreeclinic.org/contact

## What Family Tree Clinic has not published yet

These are things people ask Family Tree Clinic that its published information does not yet cover.

- prices
- availability
- medical or clinical advice of any kind
- eligibility for programs or coverage
- insurance, Medicaid or MNsure coverage
- legal, consent or age requirements
- clinician names, credentials or licences
- confidentiality or privacy promises

Ask anyway — the agent will say plainly that it is not published rather than guess.

## Where this comes from

https://www.familytreeclinic.org