# Excel Fitness > Official Excel Fitness business agent. Excel Fitness operates over 180 Planet Fitness health clubs across Texas, Oklahoma, Tennessee, Georgia, Arkansas… ## Ask it a question Excel Fitness answers for itself at https://api.hailera.com/mcp/excelfitness. A client that speaks MCP can connect to that address; the tool is ask_excelfitness and the protocol is 2026-07-28. Where this file and the agent disagree, the agent is current. ## About Excel Fitness Excel Fitness is a franchisee of Planet Fitness based in the Austin, Texas area. The company states it has been a portfolio company of Olympus Capital Partners since 2022, and operates over 180 Planet Fitness locations across Texas, Oklahoma, Tennessee, Georgia, Arkansas, Missouri, North Carolina, Utah, and Virginia, with the site saying it continues to build over 10 new locations each year. Excel Fitness describes itself as an independently owned and operated Planet Fitness franchisee, distinct from Planet Fitness corporate, and was named the 2019 Franchisee of the Year. Its stated core values are Humility, Team Player, Integrity, Dedication, and Accountability, and its mission focuses on delivering world-class customer service inside the Judgement Free Zone environment associated with Planet Fitness clubs. CEO CJ Bouchard is named on the About page, with a stated goal of reaching 1 million members. Home office functions including accounting, marketing, HR, IT, finance, real estate, and construction are based in Austin, TX, and the company also runs call center hubs in Austin, TX and Raleigh, NC that support clubs and members. The site does not publish a founding date, employee count, or membership pricing on this page. For services at a specific club, hours, or to find a location, a caller should be directed to Planet Fitness club information rather than assuming details not published here, since Excel Fitness operates as a franchise partner rather than the club brand itself. Source: https://www.excelfitness.com/about ## Where Excel Fitness works Excel Fitness operates Planet Fitness clubs grouped by region on its locations page, covering areas including Central Texas, Waco-Killeen TX, Tyler TX, North Texas, Oklahoma, Missouri, Northwest Arkansas, Virginia, Tennessee, Utah, North Carolina, and Georgia. Individual club areas listed include multiple Austin, TX neighborhoods (such as Slaughter Lane, S I-35, Westgate Blvd, E Riverside, W Anderson Lane, Parmer Crossing, and Lake Creek), plus Round Rock, Leander, Pflugerville, Georgetown, Bastrop, Cedar Park, and Manor, TX; Waco, Bellmead, Killeen, South Killeen, and Harker Heights, TX; Tyler and South Tyler, TX; Tulsa and several other Tulsa-area locations, Broken Arrow, Claremore, Owasso, Bartlesville, Muskogee, Duncan, Lawton, and Sand Springs, OK; Joplin, MO; a large set of Dallas-Fort Worth area cities; and numerous North Carolina cities such as Raleigh, Durham, Cary, Fayetteville, and Wilmington-area towns, along with Dalton and Rome, GA. The locations page does not publish street addresses, phone numbers, or hours of operation for any individual club, and does not link to per-club pages. It does include a 'Become a Member!' link that points to planetfitness.com rather than to an Excel Fitness booking or scheduling page. Anyone asking about a specific club's address, hours, or whether a location is open should be told these are not published on the Excel Fitness site and directed to Planet Fitness's own club finder, since Excel Fitness's own pages do not provide that level of detail. Lists Dalton, Joplin, Cary, Durham, Fayetteville, Raleigh, Bartlesville, and Broken Arrow as a location. Names Arkansas, Georgia, Missouri, North Carolina, Oklahoma, Tennessee, Texas, and Utah as a service area. Areas beyond these are not published. Source: https://www.excelfitness.com/locations ## Hours and contact Excel Fitness lists a corporate contact address of 1901 W Braker Ln Ste 400, Austin, TX 78758, and a contact email of info@excelfitness.com. No general phone number for Excel Fitness is published on the pages reviewed (home, about, locations, FAQs, or community). The site explains that Excel Fitness is an independently owned and operated Planet Fitness franchisee, and directs prospective members to planetfitness.com to join or find a club, rather than offering its own membership sign-up, booking, or scheduling tool. Because of this, the Excel Fitness site does not publish membership prices, joining fees, rates, cost estimates, or quotes, and does not state contract length, cancellation terms, or whether a membership can be transferred; none of that is published anywhere on the pages reviewed. It likewise does not publish appointment scheduling information or class schedules for any club. Someone looking for pricing, a quote, an estimate, hours, or to book or schedule a visit at a specific club should be told Excel Fitness's own site does not publish that information and should be pointed to the Planet Fitness club locator instead. The FAQ page confirms Excel Fitness's back office is located in Austin, Texas, with regional and club-level positions across the states it serves, but it does not add a phone number or pricing detail beyond what is listed here. Source: https://www.excelfitness.com/ ## Careers and Benefits at Excel Fitness Excel Fitness's FAQ and home pages describe the company as a workplace with both in-club and back-office roles, filterable on its Workday careers page. The FAQs state a minimum hiring age of 18. Benefits are organized under what the site calls the '4 Pillars of Wellness': Physical, Financial, Emotional, and Social. Named benefits include MyFlexPay (described as letting employees receive paychecks early), a free Planet Fitness Black Card membership for every 'Team Player' plus one additional free Black Card membership to give to someone else, an Employee Assistance Program offering free and confidential counseling access, and Paid Time Off, Wellness Days, Paid Parental Leave, health insurance benefits, and a 401k plan for eligible employees. The company states it is 'constantly growing,' citing an average of about 10 new club locations opened per year, and frames this growth as creating internal advancement opportunities, noting it prides itself on 'hiring within.' The FAQ page states Excel Fitness's back office is located in Austin, Texas, with regional and club-level positions across the states it operates in: Texas, North Carolina, Oklahoma, Arkansas, Virginia, Missouri, Utah, Georgia, and Tennessee. The site does not publish specific pay rates, headcount, or a phone number for HR or recruiting; those details are not available from the pages reviewed. Source: https://www.excelfitness.com/faqs ## Excel Fitness Community Involvement Excel Fitness's community page states the company 'highly value[s] getting involved locally' and wants to 'share our passions with the communities' it serves. Two named programs appear: the High School Summer Pass, described as letting teens 'work out for FREE' for the entire summer at Excel Fitness clubs, and Judgement Free Generation, described as the company's 'yearly fundraiser with the Boys and Girls Club of America' raising money and awareness around childhood bullying. The page does not state eligibility rules, sign-up steps, specific dates, or which clubs participate in the Summer Pass, so those details should not be assumed. Additional local activities listed on the page include Judgement Free Generation donation events in Fayetteville, AR; a Special Olympics Texas Flag Football event in Dallas, TX; a ribbon cutting ceremony in Tyler, TX; a We Are Blood drive in Leander, TX; a Brown Santa Toy Drive in Austin, TX; a Carolina Hurricanes fan event in Raleigh, NC; and a North Carolina Women's Empowerment Expo in the Raleigh-Durham, NC area. The page does not publish donation amounts, participant counts, or ongoing schedules for these activities. This content describes company-wide community programs rather than any single club's offerings, and should be presented as such rather than tied to one location. Source: https://www.excelfitness.com/community ## Job Roles and Career Paths at Excel Fitness Overview Excel Fitness describes a wide range of job roles across its Planet Fitness clubs and corporate operations. The company highlights internal growth and promotion from within, noting that many leaders started at the front desk before moving into management or corporate roles. The FAQ page also states that employees must be at least 18 years old to work for Excel Fitness. In-Club Roles Front Desk / Member Services - Front desk "Team Players" are described as the foundation of the clubs. - Responsibilities include providing world-class customer service, maintaining a high standard of cleanliness, and contributing to a strong, positive club culture. - The site notes that gyms operate under a wide range of hours, with some locations open 24/7, so there are shifts available at different times of day. Trainer - Each Excel Fitness Planet Fitness club is described as having one trainer. - Trainers use Planet Fitness's free training platform to support members. - The trainer role focuses on helping members reach their fitness goals or stay on track, typically on a set Monday–Friday schedule. Management (Assistant Manager, General Manager and beyond) - Excel Fitness emphasizes a strong culture and core values for its managers. - Assistant Managers and General Managers are described as helping build and maintain club culture, support their teams, and deliver a great member experience. - The site mentions growth paths within clubs, from front desk or shift lead roles into management, including opportunities to help open new gyms and hire new staff. Regional and Corporate Roles Regional Manager and Regional Director - Regional Managers lead groups of General Managers to make sure clubs run smoothly and that leaders are supported. - Regional Directors oversee Regional Managers and work closely with the back office to uphold standards across Excel Fitness gyms. - The website notes that many Regional Managers and Regional Directors began their careers at the front desk. Member Support Center (Call Center) - Excel Fitness operates Member Support Centers in Austin, TX and Raleigh, NC. - These teams support the clubs and members, helping keep members informed at all hours, with a variety of shift options. - The Member Support Center is described as offering a strong culture, benefits, and flexible scheduling. Corporate Office - The corporate ("back office") team is based in Austin, TX. - Departments named on the site include Marketing, Accounting, Finance, Human Resources, IT, Real Estate, and Construction. - Corporate teams focus on keeping everything running smoothly behind the scenes while sharing in the company's culture and community involvement. Career Growth and Opportunities - Excel Fitness repeatedly highlights internal promotion and career growth as a key part of its culture. - The company describes itself as rapidly growing, opening around 10 new clubs per year, which creates ongoing opportunities for advancement. - Examples on the site include employees who moved from front desk roles into management and corporate positions, and managers who advanced into regional leadership roles. - Specific job openings, pay rates, and application steps are not listed in this document; the website directs candidates to its Workday careers page for current listings and to filter by club or corporate roles. Source: https://www.excelfitness.com ## What Excel Fitness has not published yet These are things people ask Excel Fitness that its published information does not yet cover. - prices, fees or membership rates - club opening hours or holiday schedules - availability of specific services, classes or equipment at a - salary ranges, compensation packages or bonuses - guarantees of hiring, promotion or job security - legal or contractual terms of employment or membership - health, fitness or medical outcomes from using the clubs Ask anyway — the agent will say plainly that it is not published rather than guess. ## Where this comes from https://www.excelfitness.com