# Ethos Wellness

> Official Ethos Wellness business agent. Ethos Wellness provides outpatient mental health care for children, adolescents, and adults, offering therapy…

## Ask it a question

Ethos Wellness answers for itself at https://api.hailera.com/mcp/ethoswellness. A client that speaks MCP can
connect to that address; the tool is ask_ethoswellness and the
protocol is 2026-07-28.

Where this file and the agent disagree, the agent is current.

## What Ethos Wellness does

Overview of services

Ethos Wellness provides a full continuum of outpatient mental health care that can grow with a person's needs over time, from weekly therapy to structured intensive outpatient programs.

Care is available in person in Houston (Woodway and Cypress) and Austin (Westlake), as well as via virtual care across Texas. Intensive Outpatient Programs (IOPs) are Joint Commission accredited.

The practice is in-network with major insurance plans, helping keep care accessible. (Exact plans and coverage details depend on the individual policy.)

Services by age group

Children (0–11)

- Individual therapy: Play-based individual counseling to help children navigate emotional, behavioral, and social challenges.
- Group therapy: Small, clinician-led groups that focus on building social skills and healthy coping strategies with peers.
- Play therapy: Developmentally appropriate, evidence-based play therapy to help children express emotions and process experiences or trauma through play.
- Intensives – IOP: Structured support for children (and often teens) who are facing significant mental health challenges and need more than weekly sessions.
- Psychoeducational testing: In-depth assessments to better understand a child's learning profile, cognitive abilities, and social-emotional functioning.

Adolescents (12–17)

- Individual therapy: One-on-one therapy tailored to the realities of adolescence, such as anxiety, depression, academic stress, identity-related questions, and relationship issues.
- Group therapy: Therapeutic groups that provide connection, validation, and skill-building with peers in a supportive environment.
- Intensives – IOP: Multi-hour programming for teens who need a higher level of care than weekly therapy while continuing to live at home and attend school.
- Psychiatry: Comprehensive psychiatric evaluations and ongoing medication management, coordinated with the therapy team.
- Psychoeducational testing: Targeted assessments that can help address attention, learning, executive function, and related academic or emotional concerns.

Adults (18+)

- Individual therapy: One-on-one therapy focused on insight, healing, and growth for a wide range of life and mental health challenges.
- Group therapy: Clinician-led groups offering structure, peer connection, and opportunities to build new skills and perspectives.
- Intensives – IOP: Three structured programs focused on mental health concerns and lasting emotional regulation, designed for adults who need more than standard outpatient sessions.
- Psychiatry: Integrated psychiatric care from board-certified psychiatrists who work collaboratively with therapists.
- Psychoeducational testing: Services that combine assessment, mental health education, and therapeutic guidance to enhance understanding and coping.

Core service types

Across age groups, Ethos Wellness offers:

- Therapy and counseling: Confidential, one-on-one therapy using evidence-based approaches tailored to each person's goals.
- Group therapy: Structured, clinician-led groups that build skills, insight, and community.
- Intensive Outpatient Programs (IOP): A higher level of structured support than weekly therapy, while clients continue to live at home. Programs vary by age group and location.
- Psychiatry and medication management: Thoughtful evaluation and ongoing medication management, coordinated with the therapy team.
- Psychoeducational testing: Comprehensive assessments for learning, attention, executive function, and emotional needs, with actionable recommendations.
- Play therapy (children): A specialized, developmentally appropriate approach using play as the primary language of expression and processing.

Clinical approach

Ethos Wellness emphasizes:

- Evidence-based care: Including DBT, CBT, psychodynamic therapy, trauma-informed approaches, and family systems work.
- Family involvement: Especially for children and adolescents, families are typically included as part of treatment planning and support.
- Executive function support: Special attention to planning, organization, attention, and self-regulation as part of therapy, testing, and coaching.
- Three phases of care: Restoration (restoring hope and building goals), Transformation (turning difficult experiences into meaningful insights), and Integration (applying new skills and insights in daily life).

Source: https://ethoswellness.com

## Where Ethos Wellness works

Who we serve

Ethos Wellness provides outpatient mental health care for:

- Children (0–11)
- Adolescents (12–17)
- Adults (18+)

Care is available for concerns such as anxiety, depression, trauma, dual diagnosis, relationship challenges, work or academic stress, and general emotional or behavioral concerns.

Locations and service areas

Ethos Wellness offers in-person care at three offices plus virtual care:

Houston – Woodway

- Address: 5757 Woodway Drive, Ste. 285, Houston, TX 77057
- Services: Therapy, psychiatry, psychoeducational testing, and Joint Commission accredited intensive outpatient programs (IOPs) for children, adolescents, and adults.

Houston – Cypress IOP

- Address: 21212 Northwest Fwy, Ste. 455, Cypress, TX 77429
- Services: Dedicated intensive outpatient program (IOP) facility serving children, adolescents, and adults.

Austin – Westlake

- Address: 4407 Bee Caves Rd, Building 4, Ste. 422, Austin, TX 78746
- Services: Adult-only office (18+), offering individual therapy, group therapy, psychiatry, psychoeducational testing, and an Adult IOP.

Virtual care across Texas

- Telehealth: Secure, HIPAA-compliant virtual appointments are available for children, adolescents, and adults across Texas when clinically appropriate.

How to contact Ethos Wellness

Admissions and appointments

- Houston scheduling: (713) 324-3754
- Austin scheduling: (512) 469-0535
- Admissions email (general): admissions@ethoswellness.com
- Appointment requests / admissions: ethoswellness_admissions@ethoswellness.com

General and location-specific contact

- General information: info@ethoswellness.com
- Austin office phone: (512) 469-0535
- Additional Houston contact (listed on site): (713) 429-8990

Business hours

- Business days: Monday through Friday

(Specific opening and closing times are not listed on the website.)

Lists Austin, Cypress, Houston, Westlake, and Madison as a location. Names Texas, Austin, Cypress, Houston, and Westlake as a service area. Areas beyond these are not published.

Source: https://ethoswellness.com

## Accreditation and credentials

Getting started and scheduling

- How to request an appointment:
- Call the Houston office: (713) 324-3754
- Call the Austin office: (512) 469-0535
- Submit an online appointment request form on the Ethos Wellness website
- Email ethoswellness_admissions@ethoswellness.com or admissions@ethoswellness.com for admissions and scheduling support.

- Who Ethos Wellness serves: Children, adolescents, and adults in Houston, Cypress, and Austin, plus clients statewide in Texas via telehealth when appropriate.

Telehealth availability

- Many providers at Ethos Wellness offer secure, HIPAA-compliant telehealth appointments when clinically appropriate.
- Telehealth is available for children, adolescents, and adults across Texas.
- Exact availability varies by provider and clinical needs.

Insurance and payment

- Insurance: Ethos Wellness is in-network with many major insurance plans. Exact coverage, copays, and deductibles depend on the individual plan.
- Benefits verification: The team will verify your insurance benefits before treatment whenever possible and provide a benefits quote based on information from your insurance company. This quote is not a guarantee of payment.
- Self-pay and balances: Payment responsibilities depend on your insurance coverage and any self-pay agreements.

Billing and payment logistics

- When cards are charged: Cards on file are generally charged the day after services have been rendered, or according to your self-pay or payment agreement.
- Payment plans: If you have a large balance, you can contact the Billing Department to discuss available payment plan options.
- Billing questions:
- Email: billing@ethoswellness.com
- Phone: (713) 324-3754, Option 4

Cancellation, lateness, and attendance policies

- Cancellation for initial assessments:
- A 48-hour cancellation policy applies to all initial assessments (excluding weekends).

- Cancellation for follow-up appointments:
- A 24-hour cancellation policy applies to all following appointments (excluding weekends).

- Late cancellations and no-shows:
- Appointments canceled outside of the required notice period may be subject to a late cancellation or no-show fee.

- Arriving late:
- If you arrive late, your appointment may need to be shortened or rescheduled.
- Continuing appointments for arrivals more than 15 minutes after the start time is at the provider's discretion.

Intensive Outpatient Program (IOP) basics

- Length of program: The standard IOP program is approximately 8 weeks, though length of treatment can vary based on individual needs.
- Frequency: Program schedules and meeting frequency vary by age group and treatment plan.
- Insurance coverage: IOP coverage depends on your insurance plan. Ethos Wellness verifies benefits and provides an estimated patient responsibility before treatment begins.

Medical records, superbills, and portal

Medical records

- How to request records: Complete the Medical Records Request Form and submit it to the Medical Records Department by:
- Email: medicalrecords@ethoswellness.com
- Fax or mail (details provided by the office)
- Processing time: Most requests are completed within 5–10 business days after receiving a completed authorization and can take up to 30 days.
- Fees for records:
- Electronic records: $25 for up to 500 pages; $50 for requests over 500 pages.
- Paper records: $25 for the first 20 pages, then $0.50 per page thereafter.

Superbills

- How to request a superbill: Email your request to superbill@ethoswellness.com and include:
- Patient name
- Date(s) of service requested
- Preferred delivery method
- Processing time: Most superbills are completed within 3–5 business days.

Patient portal

- Access: Portal registration details are provided during registration and admission.
- What you can do in the portal:
- Complete intake paperwork
- Update payment information
- View statements
- Upload documents
- Forgotten password: Use the "Forgot Password" link on the portal login page.

Business hours

- Business days: Ethos Wellness lists its business hours as Monday through Friday.
- Specific opening and closing times are not stated on the website.

Source: https://ethoswellness.com

## What Ethos Wellness has not published yet

These are things people ask Ethos Wellness that its published information does not yet cover.

- prices and fees
- insurance coverage or network status
- appointment availability and wait times
- treatment outcomes or guarantees
- specific diagnoses or medical advice
- legal or contractual terms
- exact program schedules or duration details

Ask anyway — the agent will say plainly that it is not published rather than guess.

## Where this comes from

https://ethoswellness.com