# Emergentsoftware > Official Emergentsoftware business agent. Emergent Software is a Microsoft Solutions Partner delivering AI, data, custom software, cloud, and security… ## Ask it a question Emergentsoftware answers for itself at https://api.hailera.com/mcp/emergentsoftware. A client that speaks MCP can connect to that address; the tool is ask_emergentsoftware and the protocol is 2026-07-28. Where this file and the agent disagree, the agent is current. ## About Emergentsoftware Company Overview Emergent Software was founded in 2015 by Jamie Anderson and Mark Bajema. The company is headquartered in Minneapolis and operates as a remote-first organization with senior engineering talent across the United States and Latin America. Emergent has more than 10 years of experience delivering data, cloud, software, and Microsoft technology solutions. Its mission is to build high-quality, scalable technology solutions that help businesses grow, while its vision is to be the most client-centric technology partner. Microsoft Partnership Emergent Software is a Microsoft Solutions Partner and a direct Microsoft Cloud Solution Provider. The company has earned Microsoft Solutions Partner designations, advanced specializations, and recognitions across: - Data and AI - Digital and App Innovation - Azure Infrastructure - Modern Work - Security - Support Services Emergent also holds Microsoft Direct CSP status, Fabric Featured Partner recognition, Copilot Prioritized Tier status, and Microsoft Premier Support access. Core Values - Excellence in craftsmanship - Client-centered trust - Continuous learning and growth - Professionalism with personality - Empowering a great workplace Source: https://emergentsoftware.net ## What Emergentsoftware does Emergent Software Services Emergent Software is a full-stack Microsoft partner helping mid-market organizations build, modernize, and scale their technology platforms. Data and Analytics - Modern data platforms - Power BI analytics - Database engineering - Reporting and data governance Artificial Intelligence Emergent applies AI across workflows and applications to improve efficiency and outcomes. AI capabilities include governance, Copilot enablement, custom agent development, agentic software delivery, and AI features built into applications. Emergent also offers: - AI Strategy Workshops: Use-case identification, ROI framework development, and an actionable AI roadmap. - Rapid AI Prototyping: Clickable prototypes developed through AI-assisted development sessions. Cloud Platform Emergent designs and manages secure, scalable cloud environments built on Azure and Microsoft 365. Software Development Senior engineers build custom applications, modernize legacy systems, and deliver websites, platforms, and integrations using AI-assisted development. Security Security and governance are treated as architectural decisions from the start of each engagement. Emergent helps protect systems, users, and data with integrated Microsoft security solutions. Ongoing Technology Support Emergent provides managed services across cloud, data, custom software, applications, and websites. The services include proactive monitoring, incident response, maintenance, optimization, and continuous improvement. Managed Service Offerings - Microsoft Cloud Managed Services: Monitoring, optimization, and support for Azure and Microsoft 365, with plans ranging from business-hours coverage to 24/7 incident response. - Data Platform Managed Services: Proactive DBA services, pipeline monitoring, and performance management for data pipelines, SQL Server databases, and reporting environments. - Application Support Services: Ongoing support, enhancement, monitoring, and incident response for custom Microsoft-stack applications. - Website Hosting and Support: Hosting, performance monitoring, security patching, and optimization for enterprise websites built on .NET, Umbraco, or WordPress. Support Activities Managed services may include real-time system monitoring, automated alerting, health checks, environment audits, incident escalation, ticket tracking, post-incident reviews, patching, performance tuning, cost optimization, enhancement development, and quarterly strategic reviews. Support plans have defined response commitments ranging from within a business day to a 24/7 one-hour response. Services are delivered by engineers who understand the supported systems and are structured to improve performance, security, reliability, and capability over time. Source: https://emergentsoftware.net ## Where Emergentsoftware works Lists Roanoke, Anderson, and Copiague as a location. Names United States and Minneapolis as a service area. Areas beyond these are not published. ## Engagement Approach How Emergent Delivers Emergent begins engagements by understanding business goals, assessing the current environment, and identifying risks, gaps, and opportunities. The team then creates a prioritized roadmap with milestones and measurable success criteria. Delivery Phases - Strategy and Planning: Align on goals, assess systems and technology investments, and define priorities. - Architecture and Design: Design how applications, data platforms, cloud infrastructure, and security controls work together, with scalability and maintainability in mind. - Build and Implementation: Deliver through structured sprints, regular demonstrations, AI-assisted development, testing, and continuous validation. - Deployment and Adoption: Plan deployments, configure environments and release pipelines, validate production systems, and communicate next steps. - Optimize and Support: Monitor systems, manage maintenance, respond to incidents, deliver enhancements, and provide strategic reviews. - Integration and Governance: Connect systems, align identity and access management, establish data ownership and quality standards, and improve visibility across the environment. Ways to Start Organizations can begin with an AI strategy workshop, enterprise architect advisory, solution roadmapping, Azure cloud readiness, a current systems assessment, or a flexible block of hours. Emergent also provides structured assessments and planning sessions for organizations that have a problem but have not yet defined the solution. For most engagements, Emergent can begin within two to three weeks of a signed agreement. Assessments and quickstarts may move faster. Source: https://emergentsoftware.net ## Legal Technology Solutions Legal and Professional Services Emergent Software helps law firms and professional services organizations reduce non-billable work, protect client data, and improve visibility into firm performance. Areas of Support - Secure Cloud Infrastructure: Azure and Microsoft 365 environments configured for security, compliance, and client confidentiality requirements. - Data Governance and Security: Microsoft Purview and Defender to protect client data and establish a foundation for responsible AI adoption. - Copilot for Productivity: Copilot and custom AI tools to reduce time spent on drafting, correspondence, and administrative work. - Data and Analytics: Modern platforms, reporting, governance, and Power BI capabilities for visibility into performance, utilization, and pipeline. - Identity and Endpoint Management: Microsoft Intune and Entra ID solutions to improve device compliance and IT manageability. Emergent's approach to Copilot deployment emphasizes governance, ethical use, accuracy, client confidentiality, compliance requirements, and applicable bar association standards. Example Client Work Emergent has supported legal organizations with Azure migrations and landing zones, data center exits, cloud modernization, secure remote access, and Microsoft endpoint and identity management. Source: https://emergentsoftware.net