Elysium Space

The agreement further states that after the capsule containing the remains is placed in the Memorial Spacecraft, "cremated remains cannot be recovered or returned under any circumstances," and that the exact launch date and status of the launch are treated as confidential information. No launch schedule, mission date or launch window is published anywhere on the website. Prices, rates and fees for the three services are not published either; contact the company directly for a quote.

Elysium Space, Inc. is a San Francisco company that provides memorial spaceflight services. Its website states that the company "offers families the ability to send a symbolic portion of cremated remains into the eternal wonders of the night sky, forever in remembrance of our dearly departed." The site groups these under the heading "Celestial Services" and describes them as a way for family and friends to have a place of remembrance they can look to from anywhere.

Three services are named on the site. The Shooting Star Memorial "delivers a symbolic portion of your loved one's remains to Earth's orbit, only to end this celestial journey as a shooting star." The Milky Way Memorial "delivers a symbolic portion of remains to Deep Space, leaving the solar system to traverse the infinite Universe." The Lunar Memorial "delivers a symbolic portion of remains to the surface of the Moon."

The site's About Us text reads: "Elysium Space is a unique team of space and funeral experts, combining experience from major NASA space missions and deep-rooted funeral profession knowledge."

The published contact address is Elysium Space, Inc., 95 3RD ST, FL 2, San Francisco, CA 94103, and the published contact email is contact@elysiumspace.com. The website does not publish a phone number, office hours, an appointment or booking form, or any prices for these services. Questions about cost, availability or timing should go to the company by email rather than being answered from the website, because the website does not carry that information.

On refunds the agreement states that if a customer notifies Elysium Space by email of an intent to cancel before Elysium Space initiates fulfilment of the order, it will issue a full refund of the purchase price. If a customer gives notice within 30 days of the order that they no longer wish to purchase, it will refund the balance of the original purchase price remaining after subtracting "(i) a $190 processing fee, and (ii) Customer's original shipping charges." It states no refund is issued more than 30 days after the order, or after the capsule has been placed in the Memorial Spacecraft, and that refunds are processed within 21 business days of confirmation by the customer support team. These are the published words; the full clause is on the agreement page.

The agreement lists what the services include: collection of a cremated remains sample; the launch of that sample into space; the printing of initials, up to 3 characters, on the capsule; the printing of a personal message, up to 80 characters, on the Memorial Spacecraft; an invitation to the launch viewing event; download access to a video of the launch and associated events; and a certificate attesting the completion of the memorial spaceflight. It states that travel to the launch, lodging and meals are the responsibility of attendees and are not included.

The agreement also sets out customer representations and a remedy if a first launch attempt is deemed incomplete. Those terms are on the company's Spaceflight Services Agreement page and should be read there. There is no online booking or appointment scheduler on the site; contact contact@elysiumspace.com to ask how to start or to book a service.

The company is located in San Francisco, California, and its services are described on the site as reaching families generally rather than a named service area, so the areas served are not stated. The Spaceflight Services Agreement does refer to customers outside the United States and includes representations about export restrictions in the customer's own country, which indicates the company deals with customers beyond the US, but the site does not list countries served. Disputes under the agreement are governed by California law.

For anything the site does not publish, including price, cost, availability or timing, the correct step is to contact Elysium Space by email at the address above.

A separate page covers tracking Elysium Star 2. It states that the Elysium Space mobile app still works on devices where it was already installed, but can no longer be installed on new devices because it was removed from the Apple App Store and the Google Play Store in 2022. For tracking, the page says the Elysium Star 2 cubesat is assigned the satellite catalog number "43760" and is listed as "ELYUSIUM/LOWER FREE FLYE", and it suggests the Heavens Above website or a satellite tracker app, noting the company has no affiliation with those companies.

Ask anyway — the agent will say plainly that it is not published rather than guess.