# Duke Manufacturing > Official Duke Manufacturing business agent. Duke Manufacturing is a St. Louis, Missouri headquartered manufacturer of commercial foodservice equipment… ## Ask it a question Duke Manufacturing answers for itself at https://api.hailera.com/mcp/dukemfg. A client that speaks MCP can connect to that address; the tool is ask_dukemfg and the protocol is 2026-07-28. Where this file and the agent disagree, the agent is current. ## About Duke Manufacturing "Duke Manufacturing has been an industry leader in food service equipment since 1925. For 100 years our customers have come to count on our team of creative, problem-solving specialists for unmatched customer experience and equipment that helps them be more successful." It says Duke's "success started with a single steamtable and the determination to be a 'solutions provider' to the industry," and that Duke "is a family-owned, family-led business" headquartered in St. Louis, MO with global reach. Its stated purpose is "to Nourish Our World" and its brand promise is "Your Solutions Partner." On engineering, the Duke Advantage page describes a Lean New Product Development (LNPD) and Agile process, a FlowMetrix collaboration process, core competencies in fabrication, hot side and cold side technology, digital integration, connectivity and automation, an NPD model shop for rapid prototyping, and "our in-house accredited UL test facility." That is a description of Duke's own testing facility as published; it is not a statement that any particular model carries a given listing or rating, which has to be confirmed for the specific product. The page also lists quality objectives, including developing and manufacturing "products that are safe for their intended use and efficient in their use of energy" and reducing pollution and waste. The site links to Duke pages titled ENERGY STAR CHAMPION and ENERGY STAR PARTNER under Corporate Responsibility. Industry associations published on both the About and Duke Advantage pages are NAFEM, the School Nutrition Association, MAFSI and NACUFS. Duke publishes success stories and news items, but no customer or chain names are quoted here beyond what those pages themselves publish. Source: https://dukemfg.com/about-duke ## Where Duke Manufacturing works Duke Manufacturing's corporate office address is 2224 N. Tenth St., St. Louis, Missouri 63102, telephone +1.800.735.3853, email customercare@dukemfg.com. This is the address published in the site footer as Corporate Headquarters, so the company is located in the St. Louis metro area. Other USA locations published on the contact page are the Sedalia Factory / Distribution site at 601 Duke Drive, Sedalia, MO 65301, and the CounterCraft office at 7007 Stearns Street, Houston, Texas 77021 (countercraftinc.com). The About Duke page states that Duke has "three domestic manufacturing sites totaling 675,000 sqft; two ISO certified locations in Sedalia, MO, and a custom fabrication facility in Houston, TX," plus three distribution centers in Sedalia, MO, Prague, Czech Republic and Shanghai, China, and a Duke Software Development Center in the Philippines. Note that the Hospitality section of the markets served page instead says "more than 85 years" and "700,000 square feet of manufacturing space"; those figures conflict with the About page's 100 years and 675,000 sqft, and neither should be quoted as settled. The site does not name a specific ISO standard number. International areas served have their own offices: Duke Manufacturing C.R. s.r.o, Nehvizdy 1100, Logisticky areal D 11, Hala DC06, PSC 250 81, Czech Republic, phone (+420) 323 608 193, for Europe, the Middle East and Africa; and No. 3 Building, Lane 28, Yu Lv Road, Malu Town, Jiading District, Shanghai 201801, China, tel +86.21.59153525/59153526 for Asia Pacific. Latin America and the Caribbean are handled by email at latamsales@dukemfg.com. The site does not publish opening hours or walk-in visiting hours for any location. Duke's serving page says the company designs "affordable solutions that meet your needs and fit your space," and describes traditional serving lines, stand-alone kiosks and custom configured lines with themed signage. Two named serving families are published: Thurmaduke, described as "our premium line of traditional modular serving systems that are designed to help you maximize efficiency, reduce labor and increase productivity," and CounterCraft, the custom counter line built by "engineers and craftsmen that create these custom counters" with "decades of experience in food service equipment design and custom fabrication." The page names HotFrost Plate, HotFrost Glass Overshelf, HotFrost Dual Tier Merchandiser and HotFrost Stone as recent innovations and states "We currently hold 5 patents." It also uses the figure "10,000 counters and counting." On holding, the site says food holding is "the critical link between food preparation, cooking and serving your guests" and lists benefits it groups as food quality, consistency, speed and profitability. A named product is the Duke ReadyFlex Hot Holding Cabinet, described as operating "at ideal holding temperatures across all menu combinations and pan sizes utilizing the intuitive and colorful touch screen." Production covers production systems and worktables; the products index also lists items such as Hot Food Steam Well, Cold Food Well (N7), Flush Mount Cold Well, Recessed Top, Food Prep Counter, the 418 Series Economy Production Worktable and the FastLane program. The site publishes no prices, no cost or rate information and no availability for any of these products. Model-level detail, specifications and manuals are in the Resource Library, and product selection guides are published separately. Lists Republic, Sedalia, Houston, Champaign, and Albuquerque as a location. Names Missouri, Texas, and United States as a service area. Areas beyond these are not published. Source: https://dukemfg.com/support/contact-us ## Prices Duke Manufacturing does not publish prices, a price list, cost figures, rates or fees on its website, and it does not publish product availability or delivery timelines. Pricing for its foodservice equipment is quoted rather than listed. There is a dedicated Request A Quote page, and the same form appears on the Contact Us page. The form's "This Message Is Regarding" menu offers Quote Request, Have Sales Contact Me, Have a Technical Question, I Would Like Pricing Information, Please Call Me and Other. Required fields are email address, first name, last name, product of interest and the message; phone number, company name and zipcode are optional. The Product of Interest options are Cooking, Holding, Serving, Production, Parts, Service, Training, Educational, Commercial, Industrial, Chain and Convenience. "For General Inquiries, please fill out the form below and a member of our team will contact with you within 24 hours. If we receive your inquiry on a weekend or holiday, we will respond the next business day." To call instead, the published numbers are Toll Free 1.800.735.3853 (United States and Canada only) and Phone 314-231-1130; the Request A Quote page also lists a Service Department number, 1-262-251-3800 ext 6702. Buyers can also work through a manufacturer's representative. The Find A Sales Rep page says "Our representatives are happy to provide answers, explain new products, and set up demonstrations," and asks the visitor to select a location; the listing covers rep firms across the United States and Canada, with Duke Manufacturing itself listed for the St. Louis area at 2224 North Tenth St, St. Louis MO 63102, 314-231-5074. Non-USA/Canada buyers are pointed to the regional contact details. Source: https://dukemfg.com/support/request-a-quote ## Customer support, parts, service agents and warranty questions Duke publishes a Customer Support page for parts and service. It says: "Have a technical equipment part or service question? Our knowledgeable Parts and Service team is available to assist you and get your questions answered... Your Parts and Service Team member is happy to answer your questions or coordinate a service call." Published Parts and Service contacts by region: USA/Canada 800-735-3853 or 314-231-1130, customercare@dukemfg.com; Europe/Middle East/Africa (+420) 323 608 193, service.emea@dukemfg.com; Latin America/Caribbean +1.314.231.1130 ext. 6, service.latam@dukemfg.com; Asia/Pacific +86-21-59153525/59153526, service.asiapac@dukemfg.com. A support form on the same page asks for item/model number and serial number alongside contact details. Product manuals are in the Resource Library. For on-site work, Duke publishes a Service Agent Locator: "Duke is committed to keeping your equipment running smooth. Our network of Service Agents are trained to meet your warranty and lifetime service, installation, start up and planned maintenance needs. Duke products are supported throughout North America and abroad." The locator asks the visitor to select a country, and for the USA and Canada a state or province, from a long published list. On warranty, the site says only that visitors with "questions about your Duke product or product warranty" should talk to Duke's team of trained experts. The specific warranty terms, coverage period, exclusions, service rates, labour fees or parts costs are not published anywhere on the site, so those have to be confirmed with Duke directly by phone, by the support form, or through a service agent. No support hours or opening hours are published. Source: https://dukemfg.com/customer-support ## What Duke Manufacturing makes and which markets it serves Duke Manufacturing is a commercial foodservice equipment manufacturer with its corporate headquarters at 2224 N. Tenth St., St. Louis, Missouri 63102. The site describes the company as "a global food service equipment pioneer that's been delivering profitable and innovative solutions for the food industry for 100 years." Duke sells to foodservice operators rather than to consumers, and its published product menu is organized in four groups: Serving (serving systems, front counters, retail counters, merchandisers, food guards, hot/cold wells), Holding (hot holding cabinets, steamtables), Production (production systems, worktables) and Cooking (convection ovens). The markets served pages name five segments: Education (K-12 and universities), Restaurants (chains, quick service and convenience), Convenience, Healthcare and Hospitality. The site says Duke's equipment lines for these operators cover serving, holding, warewashing, cooking, custom fabrication and tray-handling. Duke does not publish prices, price lists, cost ranges, rates or fees anywhere on the site, and it does not publish stock, product availability or lead times. Anyone who needs a price, an estimate or a quote is directed to a form or to a sales representative; the contact form's subject list includes "Quote Request" and "I Would Like Pricing Information." For general information the site lists the phone number 800.735.3853 and the email address customercare@dukemfg.com. Duke also operates a separate European site at www.dukemfg.eu for visitors in Europe. Source: https://dukemfg.com/ ## What Duke Manufacturing has not published yet These are things people ask Duke Manufacturing that its published information does not yet cover. - prices - availability - lead times, delivery or installation dates - warranty terms, coverage or exclusions - NSF, UL or ETL listing for a given model - ISO registration scope or certificate numbers - equipment capacity or performance figures - customer or chain names not published Ask anyway — the agent will say plainly that it is not published rather than guess. ## Where this comes from https://dukemfg.com