# DriveTech > Official DriveTech business agent. DriveTech provides computer repair, Mac and PC support, data recovery, malware cleanup, and business IT support for… ## Ask it a question DriveTech answers for itself at https://api.hailera.com/mcp/drivetechpc. A client that speaks MCP can connect to that address; the tool is ask_drivetechpc and the protocol is 2026-07-28. Where this file and the agent disagree, the agent is current. ## What DriveTech does Business IT support services DriveTech supports home offices, professional practices and small businesses with technology services that go beyond a single-computer repair. Services include: - Microsoft 365 setup and support - Google Workspace setup and support - Business email and account security - Secure Wi‑Fi and office networking - Firewalls and network security - Backup systems and data‑protection planning - NAS storage and shared office drives - Remote‑access setup for staff and offices - New‑computer deployment and migration Cybersecurity and incident response For businesses, DriveTech can also assist with: - Cybersecurity assessments - Security hardening and best‑practice guidance - Incident response when there has been a suspected or confirmed security event For uncommon or complex situations that go beyond a typical office network, DriveTech can draw on a small, vetted circle of external specialists in security, risk and communications. This is used when necessary as the responsible next step, rather than as a separate advertised product. How business services differ from local repair - Consumer repair and data recovery typically use the local repair path, with customers bringing devices to the shop. - Business IT, networks, Microsoft 365, firewalls, backups and cybersecurity use a separate consultation and project path, which may involve on‑site or remote work depending on the situation. Businesses seeking help with office IT, networks or security should contact DriveTech to discuss their environment and the specific problem before work is scheduled. Overview DriveTech provides diagnosis and repair for Mac and Windows computers and laptops from its shop on East 82nd Street in Manhattan. Problems commonly handled include: - Computers or laptops that will not power on or will not start up correctly - Windows blue screens, crashes and freezes - Overheating and fan problems - Broken or damaged laptop screens - Battery and charging issues - Keyboard, display and other hardware faults - Slow computers and performance problems - Failed or unreliable SSDs and hard drives - Failed Windows updates - Wi‑Fi and Internet connectivity issues DriveTech works with: - MacBook, MacBook Air and MacBook Pro - iMac and other Apple desktops - Windows laptops and desktops, including custom-built PCs How repair works - Customers usually drop off equipment at the East 82nd Street shop. - Diagnosis comes first: DriveTech evaluates the problem before recommending major work or replacement. - After diagnosis, the technician explains the options so the customer can decide whether to proceed with repair, upgrade, or replacement. iPhone and mobile device services DriveTech also offers selected iPhone and mobile services, including: - Cracked or unresponsive screens - Battery and charging problems - Device setup and data transfer Availability for mobile repair is confirmed based on the specific model and parts. Upgrades and performance improvements For compatible computers, DriveTech can: - Install SSD and memory upgrades - Expand storage - Service custom PCs and workstations - Troubleshoot performance and thermal issues A slow computer, especially around five years old, may benefit from storage or other upgrades rather than immediate replacement. DriveTech evaluates the model and condition before recommending an upgrade. Data recovery services DriveTech offers data recovery evaluation and services for: - Failed or undetected hard drives - Solid-state drives (SSDs) that have failed or disappeared - Deleted or formatted files - Corrupted Windows or macOS systems - External drives, USB storage and other removable media - Computers that will not start but may still contain important data - Business servers, NAS devices and shared office drives The evaluation comes before any recovery work is authorized. Customers receive findings and options before deciding whether to proceed. Important warnings before you visit Customers should stop using the affected device and contact DriveTech if any of the following are true: - The drive is clicking, grinding, beeping, or repeatedly spinning up. - You have been powering the drive on again and again to see if it works. - Someone has suggested, or you are considering, installing recovery software onto the affected drive. - Windows or macOS is asking to initialize or format the disk. - A laptop or device with important data has suffered liquid damage. Continuing to power on or write to a failing drive can reduce what can be recovered. What to do before coming in - Stop using the device or drive. - Do not save new files to it. - Do not initialize or format a disk that may contain data you need. - Do not open a sealed hard drive. - Note the folders, file types and projects that matter most. - Bring the drive or computer and the correct power adapter. Limits and expectations - Nobody can promise a successful data recovery before examining the device. - DriveTech does not guarantee a particular recovery result or success percentage in advance. - Mechanical drive failures that require cleanroom work are routed to a partner facility. - Encrypted or FileVault drives can be evaluated and recovered when the customer provides the correct password or recovery key. - If no data is recovered after evaluation and attempted recovery, there is no charge. For urgent data recovery issues, customers are encouraged to call DriveTech before attempting any repair or recovery steps on their own. Source: https://www.drivetechpc.com ## Where DriveTech works Lists New York City as a location. Names East and Upper East as a service area. Areas beyond these are not published. ## Prices How DriveTech approaches repair and support - Diagnosis first: DriveTech evaluates computers, drives and networks before recommending major work or replacement. - Repair when repair makes sense: When a reliable repair or upgrade is practical, technicians explain that option. When replacement is more sensible or cost‑effective, they explain that instead. - Difficult problems are welcome: Complex hardware failures, damaged storage, malware, failed operating systems and network issues are part of DriveTech's regular work. - Local technicians: Work is carried out by technicians at the East 82nd Street shop, with a focus on careful handling of systems that may contain important data. Data‑sensitive situations The shop is set up for problems that require extra care, including: - Systems that will not start but may still hold important files - Devices that have been spilled on or liquid‑damaged - Drives that may be failing but are not yet fully unreadable - Offices that cannot afford guesswork with their technology Customers with urgent data or liquid‑damage issues are encouraged to call before visiting. Use of specialist partners For uncommon or complex situations that go beyond a typical office or repair scenario, DriveTech can involve a small, vetted network of specialists in areas such as security, risk and communications. This is not sold as a separate product; it is used when it is the responsible next step for the customer. Pricing and quotes - DriveTech does not publish a fixed public price list on its website. - The cost of repair, data recovery or IT work depends on the specific problem, the device and the work required. - Customers receive an explanation of findings and options before major work is authorized. For any question about costs or timing for a specific issue, customers should contact DriveTech directly by phone or email. Source: https://www.drivetechpc.com ## Hours and contact Contact details - Business name: DriveTech - Address: 351 East 82nd Street, New York, NY 10028 - Phone: 212-249-4091 - Email: help@drivetechpc.com Opening hours - Monday–Friday: 9:00 AM – 6:00 PM - Weekends and holidays: Not listed; call to check current availability. Walk-ins are welcome during business hours. If the situation is urgent, involves important data, liquid damage, or unusual mechanical noises from a drive, customers are encouraged to call before making the trip. How to visit - DriveTech operates a physical shop on East 82nd Street on the Upper East Side of Manhattan. - Customers can walk in during business hours or call first if the problem is urgent or involves possible data loss. Areas served DriveTech is convenient for customers in: - The Upper East Side and Yorkville - Carnegie Hill and Lenox Hill - The East 70s, East 80s and East 90s - Midtown East - Other New York City neighborhoods where customers are willing to travel for repair or data recovery services. Source: https://www.drivetechpc.com ## Malware, virus and scam cleanup services Malware, spyware and virus removal DriveTech removes malicious and unwanted software from Windows PCs and Macs, including: - Viruses and general malware infections - Spyware and suspicious monitoring software - Browser pop‑ups, redirects and unwanted extensions - Fake technical-support pop‑ups and scam software - Unauthorized remote‑access tools - Spear‑phishing–related issues and security cleanup for local customers Technicians check suspicious programs, browser extensions, remote‑access tools, startup items and system behavior, remove unwanted software, and explain what to change next. When to treat a situation as urgent If someone has called claiming to be from technical support and has been given remote access to a computer, it should be treated as urgent. Removing the remote‑access program is only part of the work; it is also important to: - Review what might have been done during the access - Secure affected accounts and passwords - Check for additional compromise on other devices or accounts Who DriveTech helps DriveTech provides malware and security cleanup for: - Personal computer users - Home offices - Small businesses Service is focused on customers on the Upper East Side, Yorkville and surrounding Manhattan neighborhoods. Customers with suspected malware or security problems are encouraged to call DriveTech promptly for guidance and cleanup. Source: https://www.drivetechpc.com ## What DriveTech has not published yet These are things people ask DriveTech that its published information does not yet cover. - prices - availability - guaranteed data recovery outcomes - repair turnaround times - warranty terms - data security guarantees Ask anyway — the agent will say plainly that it is not published rather than guess. ## Where this comes from https://www.drivetechpc.com