DiBella's

On origins

"It all started almost a century ago in a little corner grocery store. The place? Rochester, NY. The store? A small, family-run business with a reputation for quality, value and consistency that gradually evolved into an Italian import store and deli. Over time, DiBella's moved away from importing, turning instead to time-honored baking techniques that would produce the classic sub roll for which we're famous." The site does not give a specific founding year.

On size

"Today, that small, family-run business is 44 stores in five states, still specializing in what got us where we are today: quality, exceptional service and awesome bread." Subs are made to order - "Your choice of roll. Your choice of toppings."

For contact, general inquiries go through the form at https://dibellas.com/contact, and the site lists jobs@dibellas.com, hr@dibellas.com, marketing@dibellas.com and purchasing@dibellas.com.

Robinson

6501 Steubenville Pike, Pittsburgh, PA 15205, phone 412-722-0443. Page: https://dibellas.com/locations/pa/pittsburgh/6501-steubenville-pike/

McCandless Township

9030 St. Simon Way, McCandless Township, PA 15237, phone 412-358-8525. Page: https://dibellas.com/locations/pa/mccandless-township/9030-st-simon-way/

Cranberry Township

1694 Route 228, Cranberry Township, PA 16066, phone 724-772-8088. Page: https://dibellas.com/locations/pa/cranberry-township/1694-route-228/

Hours, as listed on those location pages: the Market Square page lists Monday through Saturday 10:00 to 21:00 and Sunday 11:00 to 17:00. The Robinson, McCandless Township and Cranberry Township pages each list Monday through Saturday 10:00 to 21:00 and Sunday 11:00 to 19:00. Those are the hours published on the site, not a statement that a store is open at any given moment; holiday hours and short-notice changes are not published, so call the location to confirm before you go.

To place an order, DiBella's directs customers to https://dibellas.com/menu for pickup or delivery, to its app, or to the catering site for catering. For catering in this area, the catering inquiry form at https://dibellas.com/catering-inquiry is the published way to request a quote. The company also lists a corporate address of DiBella's Old Fashioned Submarines, 180 Canal View Blvd. Suite 600, Rochester, NY 14623.

Lists Marquette, Rochester, Steubenville, Pittsburgh, and Cranberry Township as a location. Names Pennsylvania as a service area. Areas beyond these are not published.

Is there a delivery fee? The site publishes a fee schedule tied to the order subtotal: "Yes. Your delivery fee is based on your order subtotal: Up to $249.99 - $25; $250 to $499.99 - $30; $500 to $999.99 - $35; $1,000 to $1,499.99 - $50; $1,500 to $1,999.99 - $75; $2,000 and up - $100." Those are the only catering rates or fees the site states as figures; no per-tray or per-person prices are published on dibellas.com.

Is there a minimum for delivery? "Yes, we offer delivery for orders of $75 or more."

How far in advance should an order be placed? "We prefer 4-hour notice for catering orders. But, we know last minute things come up! If you need your order quicker, don't hesitate to call your nearest DiBella's location. We will always do our best to accommodate last-minute requests." The site does not publish delivery time windows, arrival times, or whether any particular date or time slot is open, so availability has to be checked with the location or the catering team when you book or schedule.

To get a quote or estimate covering the food plus any delivery fee, the catering inquiry form at https://dibellas.com/catering-inquiry is the published contact route; each location also has its own phone number on its location page.

DiBella's catering is described on the company's catering overview page as: "At DiBella's we strive to make our catering services easy, convenient and delicious! From a single sub tray to a catering package, our subs are perfect for business meetings, parties, tailgating and more!" This is chain-wide material published by DiBella's, not the copy of any single store.

For a price, the site does not publish a catering menu with costs on dibellas.com. Instead it points to a catering inquiry form at https://dibellas.com/catering-inquiry and says: "Submit your catering inquiry today to get a personalized quote from DiBella's Subs, where we bring our signature handcrafted sandwiches and quality service to your next event!" So the published route to pricing, rates and fees for an event is to request a quote or estimate rather than to read a price list. Menus and prices vary by location.

Ordering runs through a separate catering site the page links to at https://catering.dibellas.com. The page says you can "Sign in with your Sub Club account (or start one) to save your orders and payment info, and stack up points toward free catering items! You'll get a free catering garden salad just for signing up!"

On help with an order, the page says: "A catering coordinator is always ready to help you make the best selections to meet your needs. They will help you determine the ideal amount of food for your event and arrange for the perfect delivery or pick up time." Its FAQ adds: "A member of our catering sales team is ready to help you make the best selections to meet your needs. Contact us for more information."

On what comes with an order: "Your order comes complete with plates, napkins, cups and utensils! All of our sub trays come with a selection of condiments and toppings so your guests can create their own perfect sub." On packages: "Yes, we have several packages listed in the menu. Don't see something that fits your needs? We will be happy to create a package for you." To book or schedule a catering order, use the inquiry form or contact the nearest location by phone.

Dine to donate, at https://dibellas.com/corporate/community/dine-to-donate/, works differently: "Each fundraiser receives a unique code and 20% of sales generated by your fundraiser will be donated back to your organization." The stated rules are that requests must be submitted at least 15 days before the desired date, only not-for-profit organizations are considered, a W9 is required before approval, fundraisers can last up to 7 days, and it is "Not valid on catering or third-party orders."

Gift cards are sold in store - "Stop by your nearest DiBella's location to purchase a gift card" - with an e-gift card option online and a bulk gift card program. Each program has its own request form; the site does not publish approval timelines or say which dates are open.

How many sandwich selections come with a sub tray? "You will be able to select up to 4 Classic Style subs per tray."

On vegetarian choices the site says: "Yes, we offer our veggie or tuna subs and have salad options."

On gluten-free the site's exact words are: "Yes! We have gluten-free rolls available for at all locations for any catering order." That sentence is the whole of what DiBella's publishes on the subject. It is not a statement about allergen handling, cross-contact, or dietary safety, and nothing beyond those words should be represented as the company's position. Anyone with a medical or allergy concern should ask the location directly.

The catering overview page also describes the food generally: "Fresh baked bread is at the core of every sandwich we make. Our crew arrives each day at 5am and bakes continuously throughout the day to ensure you're getting the best sub you've ever had! Fresh-baked classic Italian rolls, fresh veggies and meats for subs and salads, and our famous Grandma's DiBella's cookies is what we're all about!"

The full catering menu, including which trays, salads, sides and packages exist and what each costs, lives on the separate catering site at https://catering.dibellas.com and is not reproduced on dibellas.com. Menus, prices and item availability vary by location, so check the catering site or contact the store for the current menu and a quote.

Ask anyway — the agent will say plainly that it is not published rather than guess.