Dello Russo Funeral Service

The page also notes, "We encourage families to bring favorite things to the visitation, which gives others a chance to share and remember."

Elsewhere the site lists the kinds of choices a family will be asked about, including the type of funeral service desired; the type of casket, vault or urn; musical selections; scriptural selections, poetry and readings; floral requests; clothing and jewelry requests; casket bearers; and the type of disposition, described as earth burial, entombment or cremation.

The site does not publish service packages or say what any particular arrangement includes, does not give prices, costs or fees for any service, and does not state how long any service or cremation takes or when it can be scheduled or completed. Those questions should be put to the funeral home directly by phone: Medford 781-396-9200, Woburn 781-933-0083.

The home page identifies the firm as a "Member by Invitation to The Selected Independent Funeral Homes."

The website sections are Home, Obituaries, Directions, Facilities, Services, Pre-Plan, Resources and Contact Us.

The site does not publish prices, a price list, cost ranges, rates or fees; it does not publish opening hours or the times the offices are open; and it does not name individual staff, funeral directors or their Massachusetts licences, and it gives no founding year or years in business. For any of those, contact the firm by phone at the location nearest you.

Dello Russo Funeral Service publishes two locations, each with its own address and its own phone number. Keep them distinct.

Medford

Dello Russo Funeral Service, 306 Main Street, Medford, MA 02155. Phone 781-396-9200. The directions page says, "Please Call 781-396-9200 If You Need Further Assistance."

Woburn

McLaughlin - Dello Russo Funeral Home, 60 Pleasant Street, Woburn, MA 01801. Phone 781-933-0083. The directions page says, "Please Call 781-933-0083 If You Need Further Assistance."

The contact page gives both numbers under the line "If You Need Immediate Service Call Us By Phone" and lists both addresses as mailing addresses. It also carries an embedded contact form.

The areas served are described on the site as Medford and Woburn, Massachusetts. The facilities page states that "Dello Russo Family Funeral Homes has three locations to serve you," but only the two addresses above are published anywhere on the site; no third address and no third telephone number appear. The contact page's own title also names Wilmington, MA, yet no Wilmington address or phone number is published. Anyone asking about a third location should be referred to the firm by phone rather than given an address the site does not give.

The facilities page invites visitors to see the buildings: "Please call or visit for a personal inspection, we welcome you."

The website publishes no opening hours and does not state when either location is open, so hours must be confirmed by phone.

Lists Wilmington, Woburn, and Medford as a location. Names Massachusetts, Boston, and Medford as a service area. Areas beyond these are not published.

To get pricing, a caller should contact the funeral home directly and ask for its general price list. Call Medford at 781-396-9200 or Woburn at 781-933-0083, or use the contact form on the contact page. Funeral pricing is regulated and must come from the funeral home itself rather than from a website summary.

The site also does not publish payment methods, insurance assignment terms, or contract terms for prearranged funerals.

To start, the site offers an online advance funeral planning form. It says the form "was designed to allow Dello Russo Funeral Service to gather basic information about you and your desired funeral service. Many families choose to start their prearrangement process right here on our web site. You will find a list of information to select your choices, and one of our funeral directors will be happy to help you."

To book or schedule a consultation or appointment, telephone the location that suits you: Medford 781-396-9200 or Woburn 781-933-0083. The contact page also carries a contact form. The site does not publish appointment hours, booking lead times, prices for prearranged funerals, or the terms of any funding plan, so confirm all of that with a funeral director.

The "When Death Occurs" page sets out what the firm asks families to do first. It says, "The very first thing you will want to do is notify us of the death. If this is long distance, please call us collect. We will immediately go to work to care for the deceased and help you arrange funeral services." To notify the firm, phone Medford at 781-396-9200 or Woburn at 781-933-0083; the contact page states, "If You Need Immediate Service Call Us By Phone."

The page then lists what will be discussed at the family's convenience, saying a service profile form helps the discussion: vital statistics about the deceased such as full name, address, social security number, birth date and marital status; personal history such as education, employment, military service, memberships and affiliations; clergy to be contacted; immediate family and friends to be contacted; notices in newspaper and other media; type of funeral service desired; type of casket, vault or urn; musical selections; scriptural selections, poetry and readings; floral requests; clothing and jewelry requests; casket bearers; type of disposition such as earth burial, entombment or cremation; and organ and tissue donation preferences.

The site's resources section also offers guidance on estate settlement, etiquette of acknowledgments, grieving and veterans information, and says "Your funeral director can assist you" with bereavement services and support groups.

The site does not state response times, how quickly a transfer into care happens, or how soon a service can be held. Ask the funeral home.

Ask anyway — the agent will say plainly that it is not published rather than guess.