Crossfuze

Crossfuze has:

• More than 100 ServiceNow consultants
• Delivered more than 3,000 ServiceNow implementations
• Delivered more than 1 million consulting hours
• More than 500 ServiceNow certifications
• Employee presence across North America, Europe, and Asia Pacific

Crossfuze's delivery teams bring industry, business, and technical expertise. The company has received 12 ServiceNow Product Line Achievements across the Americas and EMEA, and 11 team members have graduated from ServiceNow's CMA and CTA design and strategy programs.

Crossfuze was named the 2025 ServiceNow Elite Consulting and Implementation Partner of the Year and has also received a #1 Customer Satisfaction Award and the Accelerated Growth Partner of the Year award.

Crossfuze helps financial services organizations use digital solutions to:

• Deliver faster decisions and more secure products and services
• Automate tedious tasks and increase productivity
• Increase agility to help fend off cyberattacks
• Reduce internal costs by unifying systems on one platform
• Improve service levels, data security, operational efficiency, and compliance

Crossfuze offers SMART Launch for Financial Services, an accelerated ServiceNow implementation designed to lay the groundwork for success without technical debt. The website states that implementation can take as little as 30 days.

Crossfuze's financial services customer success examples include integrating departments after a merger, creating a secure and auditable workflow solution in the cloud, and reimplementing ServiceNow through a co-delivery partnership.

Services for the full ServiceNow journey

Crossfuze supports organizations from initial ServiceNow adoption through implementation, optimization, and ongoing support.

Advisory services

• Revive suite for adoption
• AI Readiness for NOW Assist
• Workshops for innovation, strategy, and roadmapping

SMART offerings

• Rapid implementations delivered in weeks rather than months
• Fixed-fee, out-of-the-box implementations
• Seven modules and growing

Professional services

• Tailored statements of work
• Complex implementations, enhancements, or integrations
• Proprietary accelerators
• Business process consulting
• Training and enablement

Support services

• Infuze™: on-demand expertise with full fund rollover
• Extend™: a hybrid team of dedicated developers
• Managed services and staff augmentation

Crossfuze's ServiceNow capabilities include Artificial Intelligence, IT Service Management, IT Operations Management, IT Asset Management, Customer Service Management, HR Service Delivery, Strategic Portfolio Management, Integrated Risk Management, and Security Operations.

Crossfuze helps enterprise teams assess their readiness gap, prioritize functions that are most ready for AI, and build a practical path from current workflows to autonomous operations.

AI Readiness for Now Assist

The AI Readiness offering is a four-week workshop with a fixed fee, scope, and timeline. It provides an actionable AI strategy through two stages:

Stage 1: Enablement

• Session on Now Assist covering its demo, features, licensing, and services
• Exploration of integration with other AI and machine-learning platform capabilities
• Definition of specific use cases

Stage 2: Prepare for adoption

• Prioritization of identified use cases
• Evaluation of data quality for optimal performance
• Planning to maximize value from current ServiceNow licensing

Other advisory offerings

• Revive: health, adoption, and strategy engagements covering current-state assessment, gap analysis, licensing enablement, and strategic and tactical recommendations
• Strategy and Roadmap: a two-week workshop aligning priorities with business objectives, people and organizational change, platform governance, customer experience, and automation
• Innovation Jam: a fixed-fee, two-day tailored workshop facilitated by two advisory consultants to identify business challenges, define and prioritize solutions, and create an action plan

Crossfuze helps organizations implement ServiceNow quickly while maintaining control over costs, timelines, and scope. The aim is to demonstrate the value of the ServiceNow investment early.

Existing ServiceNow customers

Crossfuze helps existing customers align ServiceNow with business priorities, establish a clear strategic direction, better use the features they already pay for, and deliver return on investment.

Common priorities

Crossfuze provides guidance for organizations that are:

• Exploring AI solutions
• Ready to begin an implementation based on defined requirements
• Migrating from a legacy tool
• Seeking rapid implementation
• Looking to get more value from their existing ServiceNow investment
• Managing a growing backlog
• Seeking external support for internal capabilities
• Defining a ServiceNow strategy
• Exploring what else is possible with ServiceNow

Crossfuze also offers SMART Launch for Financial Services organizations, described as an expert-led implementation that can be completed in as little as 30 days, on budget, and without technical debt.