Cricket Wireless

Entertainment and streaming

• HBO Max Basic With Ads – streaming subscription included with the Supreme Unlimited plan, as described on the apps and services page. Programming, content, and plan details are subject to change and the HBO Max terms.

International and communication features

• International calling and roaming options – add‑ons and plan features that support calling and data use to and from certain countries, including Mexico and Canada, subject to usage limits and roaming restrictions.
• Cricket Call Defense – included with every plan; helps identify potential spam callers and automatically block calls and texts likely to be fraudulent.

Extra apps and services

Cricket highlights several optional apps and services, including:

• Ad It Up™ – lets customers play games and earn points that can be redeemed for Cricket service credit.
• theSCOOP – delivers weather, news, sports scores, and more to your phone.
• Cloud storage / myPhotoVault – secure cloud backup for photos and videos with certain storage amounts included on eligible plans (for example, an allowance on Smart Unlimited).
• Hotspot data – allows compatible devices to share Cricket data with laptops or tablets; some plans include hotspot data and others allow it as an add‑on.
• Cricket Protect – device protection program for repairs or replacement when covered events occur, subject to its own terms and conditions.
• AT&T Secure Family® – parental control and family‑safety app with features like real‑time location, screen‑time management, and content filters.

Managing apps and services

• Customers can manage most apps and services via the myCricket app or by signing in at cricketwireless.com.
• Availability, included allowances, and pricing for these services can change; customers should always review the latest details on the Apps and Services section of cricketwireless.com.

What Cricket Wireless does

Cricket Wireless is a prepaid wireless service provider offering:

• No-annual-contract cell phone service
• A range of prepaid phone plans, including limited-data and unlimited options
• New phones and other mobile devices
• The ability to bring your own compatible device (BYOD)

Customers can shop and activate service online at cricketwireless.com or visit a local Cricket store.

Network and coverage

• Cricket uses a fast, reliable network with nationwide 5G coverage on the AT&T network, where available.
• 5G service requires a compatible device and plan and is not available everywhere.
• Coverage can be checked using the online coverage map and ZIP code lookup at cricketwireless.com/map.
• Actual coverage and performance can be affected by terrain, buildings, weather, signal strength, high-usage periods, customer equipment, and other factors.
• Cricket does not guarantee coverage or specific performance in any given location.

General service characteristics

• No annual contracts.
• No overage charges for domestic data; speeds may be temporarily slowed if the network is busy, depending on the plan terms.
• Service is generally sold in 30‑day periods for monthly plans or as multi‑month prepayments for eligible plans.
• Service is subject to Cricket's network management policies and Terms of Service published on cricketwireless.com.

For the most current coverage details and service terms, customers should review the coverage map and legal/terms pages on cricketwireless.com.

Cricket's lineup includes:

• Limited‑data plans (for example, Sensible™ 10GB and other GB‑based plans)
• Unlimited data plans with several tiers (Select Unlimited™, Smart Unlimited™, Supreme Unlimited, and other unlimited options)
• Multi‑month unlimited plans where you prepay for 3 or 12 months to reduce the effective monthly cost
• Bring Your Own Device (BYOD) multi‑month unlimited options, when you bring a compatible phone

Examples of currently advertised offers (subject to change)

The website highlights offers such as:

• Sensible™ 10GB – a plan with 10GB of high‑speed data; after the high‑speed allowance is used, speeds are reduced (for example, to around 128 Kbps as described on the site).
• Select Unlimited™ – an unlimited data plan for new lines only, with video typically streamed in SD quality and options for multi‑line discounts.
• Smart Unlimited™ – an unlimited plan where Cricket may temporarily slow data speeds if the network is busy and video streams in SD quality; includes a hotspot data allowance on eligible lines.
• Supreme Unlimited – a top‑tier unlimited plan that may include additional hotspot data and premium benefits (such as HBO Max Basic With Ads on eligible lines, as described on the site) and Mexico/Canada usage subject to listed limits.
• 3‑Month and 12‑Month Unlimited plans – online‑only, single‑line offers where you prepay 3 or 12 months of service to get a lower equivalent monthly rate.

Specific monthly prices, multi‑line discounts, and promotional details (for example, Auto Pay credits or "4 lines for a set price" offers) are all clearly listed on the Cricket website and can change without notice.

Data, video, and hotspot details

Plan descriptions commonly include:

• Data management – Cricket may temporarily slow data speeds if the network is busy on many plans.
• Video streaming – many plans aim to render streaming video in standard definition (SD), typically at speeds around 1.5–2 Mbps, though not all video can always be identified and managed.
• Hotspot – hotspot data is included on some unlimited plans (for example, Smart Unlimited and Supreme Unlimited) and can be added to others (such as Select Unlimited) as described on the site.
• International usage – certain plans or add‑ons include calling and/or data usage in Mexico and Canada, subject to usage limits and roaming restrictions described on cricketwireless.com.

Where to check exact pricing

Because plan prices, promotions, taxes, and fees can change, customers should:

• Visit cricketwireless.com/plans for the latest plan lineup and monthly pricing
• Review any multi‑month or BYOD offers shown during checkout
• Read the footnotes and legal details linked from each offer for full conditions

The business agent must not guess or invent prices; if a price is not clearly stated in published materials, it should direct customers to check the latest information on cricketwireless.com or contact Cricket directly.

• Shopping online at cricketwireless.com to choose a plan, select a new device or bring a compatible phone, and complete activation.
• Visiting a Cricket store to get in‑person help selecting a plan and device and setting up service.

The website guides new visitors through steps such as choosing whether they are a new or existing customer, selecting the number of lines, and deciding whether to buy a phone or bring their own.

Store locations

• Customers can use the Store Locator on cricketwireless.com to find nearby Cricket locations.
• Each store lists its own address, hours, and contact details; hours and availability vary by location.

Customer support channels

Based on information published on cricketwireless.com, support is available through:

• Online help and FAQs in the Support section of the website
• The myCricket app for account support and troubleshooting steps
• Customer care via the contact options listed on cricketwireless.com (including the general customer care number 1‑800‑274‑2538, as referenced in plan documentation)

What this agent can and cannot do

• The agent can answer questions based on the published information in these knowledge documents.
• For issues like account‑specific billing questions, changes to your plan, or troubleshooting that requires access to your account, customers should use the myCricket app, sign in at cricketwireless.com, or contact Cricket customer care directly.

For the latest contact options and store details, customers should always refer to the Support and Store Locator areas of cricketwireless.com.

• myCricket app – primary tool to view usage, pay bills, manage lines, and change plans or add‑ons.
• Online account management – sign in at cricketwireless.com to manage service, review plan details, and make payments.
• Quick Pay – option highlighted on the website for making a payment without signing in, using account information.

Payment options and Auto Pay

• Customers can make one‑time payments through the app, website, or other supported channels.
• Auto Pay is available on many plans and may provide a monthly Auto Pay credit on eligible lines (for example, a $5/mo credit starting with a later service charge on certain unlimited plans, as described in the plan details).
• Some advertised plans (for example, Select Unlimited and certain multi‑line offers) require Auto Pay enrollment to receive the full discount.

Common fees and charges (as described on the site)

Published materials note that certain additional charges may apply, including:

• Activation or upgrade fees – often listed as up to $25 per line when activating or upgrading in‑store.
• Rep‑assisted and automated phone system payment fee – typically around $5 per payment when paying through a representative or automated phone system.
• Return fees – returns are usually allowed within a 7‑day window, and a fee of up to $25 may apply, as described in the returns and exchanges policy.

Taxes, government fees, and other surcharges may also apply and are not always included in advertised plan prices.

Service periods and multi‑month payments

• Standard plans are generally sold in 30‑day service periods.
• Multi‑month unlimited plans require full prepayment for a 3‑ or 12‑month period; payments for these plans are non‑refundable in whole or in part, and the plan usually cannot be changed or canceled until the last 30 days of the prepaid period.

Where to find official billing and fee information

Because fees and policies can change, customers should always check:

• The billing and payments section and fees page on cricketwireless.com
• The plan‑specific legal footnotes and offer details shown on the website at the time of purchase

If an exact fee or policy detail is not clearly stated in published materials, the agent should direct customers to the latest information on cricketwireless.com or to Cricket customer care rather than guessing.

Ask anyway — the agent will say plainly that it is not published rather than guess.