Craig McElhaney - State Farm Insurance Agent

Two team members are named on the home page, each with a licence number: Natalie Neumaier, Insurance Account Representative, License #3001291896; and Becca Hancock, Office Manager, License #3002101940. The site lists no other staff and gives no direct phone extensions or email addresses for them.

The office mission statement reads

"State Farm Agent Craig McElhaney and his staff have a mission is to assist State Farm customers in recognizing the needs for auto, home, life, health products. We strive to earn your business by providing outstanding customer service."

To reach the office about any of this, the published contact points are the phone number (615) 386-9335, the text link, and the contact form. There is no published headcount beyond the agent and the two named team members.

Other ways to ask about cost are to call the office at (615) 386-9335, to text, or to use the "Contact Us" form. The office's mission statement on the home page invites people to "Call, click or come in for a free insurance quote", so the quote or estimate itself is described as free; that says nothing about what any resulting policy would cost.

A State Farm disclosure printed on the site states: "Prices vary by state. Options selected by customer; availability, amount of discounts, savings and eligibility may vary." Nothing on the site establishes a price, a discount amount, or eligibility for any individual.

For service tasks, the site does not handle them itself but links out to State Farm systems: "File a Claim", "Send Payment", "Get ID Card", "Continue a saved quote" and "Get a Certificate of Liability Insurance". A note on the contact form states that insurance coverage cannot be bound or changed by submitting the online form or by voice mail, and that to make policy changes or request additional coverage a customer should speak with a licensed representative in the agent's office or call the State Farm customer service line at (855) 733-7333.

The office phone for any of these is (615) 386-9335, and the address is 718 Thompson Lane, Suite 118, Nashville, TN 37204-3612.

Craig McElhaney is a State Farm insurance agent with an office at 718 Thompson Lane, Suite 118, Nashville, TN 37204-3612. The website lists the insurance products offered through this office as auto, homeowners, condo, renters, personal articles, business, life, health and pet. Under a separate heading, "Other Products", it lists banking and annuities. The site navigation carries product pages for auto, motorcycle, homeowners, condo, renters, business, life, pet, rec vehicles and boat insurance, so those are the insurance services a customer can read about on the site itself.

The site does not publish a price, a rate, a premium or any fees for any of these products, and it does not say what any policy would cover for a particular person. It also does not state who is eligible for a given product. Those questions are handled by the office rather than the website: the pages ask people to call, text, use the online quote form, or come in to talk through options.

The listed language for the office is English. The phone number for the office is (615) 386-9335 and the fax number is (615) 386-9343.

For anything transactional, State Farm's own systems are linked rather than handled on the agent site: "Start a Quote", "Continue a saved quote", "Items needed for a quote", "File a Claim", "Send Payment" and "Get ID Card". A footer note states that insurance coverage cannot be bound or changed by submitting the online e-mail form or by voice mail, and that policy changes should go through a licensed representative in the agent's office or the State Farm customer service line at (855) 733-7333.

The product pages on this site combine two kinds of content: a few lines specific to the Nashville office, and a larger body of State Farm brand-wide marketing copy that is not written by or specific to Craig McElhaney's office. The brand-wide material should be read as State Farm corporate copy, not as a statement about any individual customer's policy.

On the auto insurance page, the office-specific parts are the heading "Auto Insurance in and around Nashville", the invitation to call Craig at (615) 386-9335, and the office address. The rest is State Farm brand copy describing State Farm as an auto insurer and naming State Farm savings programmes by name, including Drive Safe and Save, Steer Clear, the Good Student Discount and vehicle safety features. That copy is brand-wide marketing; it does not establish that any programme applies to a given driver, and the site's own disclosure notes that availability, amount of discounts, savings and eligibility may vary. Whether a discount applies is something the office would have to check.

On the life insurance page, the brand-wide copy says State Farm offers level or flexible payment options and coverage lasting a lifetime or for a set number of years, and it promotes the Life Enhanced mobile app. Again this is corporate product description, not a quote or a coverage confirmation.

Brand-wide underwriting disclosures printed on the site: life insurance and annuities are issued by State Farm Life Insurance Company (not licensed in MA, NY and WI) and State Farm Life and Accident Assurance Company (licensed in New York and Wisconsin), home office Bloomington, Illinois. Pet insurance is underwritten by American Pet Insurance Company and ZPIC Insurance Company and administered by Trupanion Managers USA, Inc.; State Farm states it is a separate entity and not affiliated with Trupanion. Banking and credit products are described as offered by U.S. Bank National Association.

Contact methods shown on the site are the phone number (615) 386-9335, a "Text Us" link, a fax number of (615) 386-9343, and a "Contact Us" web form. The form asks for name, phone, email, preferred method of contact and a message, and warns against including sensitive personal information such as social security numbers, card numbers or health information. There is no email address published in plain text on the pages read.

The area served is described in general terms rather than as a list. Page headings read "Insurance in and around Nashville" and the About text says the office provides insurance services to the Nashville area. Reviews responses refer to serving "our community" in Nashville, TN. The site does not publish a list of surrounding cities, counties or ZIP codes as areas served.

Ask anyway — the agent will say plainly that it is not published rather than guess.