# Cook Solutions Group > Official Cook Solutions Group business agent. Cook Solutions Group is a Portland, Oregon headquartered company that sells, installs, services and remotely… ## Ask it a question Cook Solutions Group answers for itself at https://api.hailera.com/mcp/cooksolutionsgroup. A client that speaks MCP can connect to that address; the tool is ask_cooksolutionsgroup and the protocol is 2026-07-28. Where this file and the agent disagree, the agent is current. ## Where Cook Solutions Group works Lists Central, Austin, Spring, Wyoming, Maple Grove, Union, Providence, and Chandler as a location. Names Alaska, Arizona, California, Colorado, Idaho, Montana, New Mexico, and Nevada as a service area. Areas beyond these are not published. ## Prices Cook Solutions Group does not publish any prices, price lists, cost figures, rates, fees or package pricing on its website. There is no online quote or estimate calculator. To ask about the cost of a product or service, or to request a quote or estimate, the site directs visitors to the contact form or to phone (844) 305-COOK, described as talking "with a live person about a product or solution". The home page also offers a "Schedule an Intro" booking action, and the security page offers "Talk to a Specialist". Existing customers requesting service are told to "Log into Command Center" at cc.cooksolutionsgroup.com, or to call (844) 305-COOK. The site does not publish service response times, service level guarantees, warranty terms or contract terms. Company background, in the site's own words: "Founded in 2002, CSG has grown every year in both employee headcount and revenue." The timeline records Brian Cook founding the company in 2002 as Cook Security Group, ATM sales and service added in 2006, RemoteView developed in 2009, "2012 We step up our game by adding an annual SOC 2 Type Audit", Interactive Teller (ITM) added in 2014, a new headquarters in 2018, Piko VMS in 2019, and the rename to Cook Solutions Group in 2021. The site does not publish current certification, audit or compliance status documents. the about page states "25,000+" locations serviced nationwide including Alaska and Hawaii, "390,000+" endpoints monitored and protected, and "550+" employees including "300+ technicians and 45+ NOC technicians". The locations page instead states "525+ Total Employees". Awards listed are Oregon Business, Portland Business Journal, Seattle Business, Top Work Places, Inc 5000 Fastest Growing Companies, and SDM Magazine. Source: https://www.cooksolutionsgroup.com/about-us ## Hours and contact The national headquarters and support center address is 9225 NE Cascades Parkway, Portland, OR 97220. The published phone number is (844) 305-COOK. the home office and headquarters is open "Monday - Friday 8 AM - 5 PM PST"; Network Operations Center service hours are "Monday - Sunday 5 AM - 10 PM PST"; and Video Verification Network Operation Center hours are "24/7 Mon-Sun". CSG offices and locations listed on the coverage page, with their addresses: Portland, OR 97220 (9225 NE Cascades Parkway, Oregon headquarters); Chandler, AZ 85286 (2375 S Arizona Ave, Suite #5); Fairfield, CA 94534 (2825 Cordelia Rd, Suite 600, Northern California); Ontario, CA 91761 (2050 S Lynx Place, Southern California); Golden, CO 80401 (15000 W 6TH Ave, Suite 100); Boise, ID 83709 (1359 S Maple Grove Road); Las Vegas, NV 89102 (3894 Spring Mountain Rd, Unit 2); Sparks, NV 89431 (1275 Kleppe Lane Unit 15-16); Albuquerque, NM 87109 (4501 Bogan NE, Suite B4); Redmond, OR 97756 (646 SW Umatilla Rd, Suite #3, Central Oregon); Hermiston, OR 97838 (1851 NW Geer Road, Eastern Oregon); Medford, OR 97502 (171 Bateman Dr Suite 1, Southern Oregon); Bluffdale, UT 84065 (775 West Concord Park Drive); Spokane Valley, WA 99212 (6501 E Trent Ave Suite I, Eastern Washington); and Kent, WA 98032 (8214 S. 192nd Street, Suite 104, Western Washington). Billings, MT 59102; Pierre, SD; Austin, TX; and Cheyenne, WY are listed as "By Appointment Only". The areas served are described as a "12 state footprint" of local technicians - Arizona, California, Colorado, Idaho, Montana, Nevada, New Mexico, Oregon, South Dakota, Utah, Washington, Wyoming - extended by a "National Partner Network and Certified Subcontractors". The page says "Serving customers in 41 states and expanding. If your state isn't listed, contact us." To book or schedule anything, phone (844) 305-COOK or use the site's contact form. Source: https://www.cooksolutionsgroup.com/csg-locations ## Managed services, the Network Operations Center and Cook Command Center CSG's Managed Solutions program is described on the managed services page as covering "cameras to alarms, access control to ATM/ITM networks" and keeping "systems patched, monitored, and working the way they should, without adding headcount to your team." The program areas listed are Video Surveillance Management ("Health checks, firmware and storage monitoring, and event triage"), Alarm Monitoring + Verification ("Alarms paired with live video"), Access Control Management ("Credential updates, door schedules, patching, and compliance-ready reporting"), and ATM/ITM Security and Fraud Monitoring ("Fraud detection, anomaly alerts, and coordinated response across your fleet"). Named service components include the Cook Command Center, a Fraud Detection Engine, the Network Operations Center (NOC), Remote Lock Management, Security Modules and Patch Management, Suspicious Activity Notification, and TCR and Cash Management. On equipment CSG did not install, the page says "Cook Solutions Group can take over management of most existing security and banking technologies, regardless of manufacturer," including "mixed-vendor environments and legacy equipment." The page's FAQ says the program is not only for banks and credit unions and also supports "enterprises, universities, healthcare, multi-site retail organizations, and more," and that new hardware is "only recommended if they add clear value." "Onboarding and baseline", "Harden and patch", "Monitor and verify", "Respond and resolve", and "Report and improve". Clients get the Cook Command Center portal for "tickets, system health, and reports". To book a walkthrough the page says "Contact us or call your Account Executive." No prices, rates or fees for the program are published. Source: https://www.cooksolutionsgroup.com/managed-services ## Retail banking technology: ATMs, ITMs, TCRs and consumables The banking solutions page covers CSG's "FinTech and retail banking technologies" and lists "ATMs, ITMs, TCRs, and cash management systems to imaging, smart lockers, and contactless branch innovations." The individual solution categories named on the page are: ATM | ITM Products and Services; Cash Management Equipment; Check Automation with Conveyance; Digital and Video Banking; Digital Signage; Drive Up Drawers and Tube Systems; Instant Card Issuance; Professional Services and SaaS Cloud Solutions; Retail and Operational Strategy Workshops for Bank and Credit Union Executives; Smart Lockers; and TCRs and Cash Management. On Interactive Teller Machines the site says "Converting traditional ATMs to ITMs saves you time, money, and extend your reach with an improved consumer experience and a greater ability to automate transactions," and "Increase your hours and reach, not your bottom line. That's the power of ITMs." Conveyance is CSG's check imaging product, described as automating "the check depositing process, review and repair images" and creating and transferring "an x937 (FED file) through ATMs and ITMs to your desired destination." It has its own site at conveyance.solutions. CSG also runs an online Consumables Store for branch supplies, listing "ATM receipt paper", "Printer ribbons" and "Additional consumables (inventory growing)", with "direct-to-branch delivery". The store is linked under the Resources tab. Credit union customers quoted by name on the page are Jennifer Oliver of Rize Credit Union and Matt Ballou of WyHy Credit Union. The page does not publish prices, costs, rates or fees for any banking product; contact CSG on (844) 305-COOK to ask about a quote or estimate. Source: https://www.cooksolutionsgroup.com/banking-solutions ## Security systems, video surveillance and the Piko platform The security page describes CSG's security services as "integrated security systems" and lists "intrusion detection and access control to video surveillance and alarm monitoring". The page's own FAQ answers the question directly: "Cook Solutions Group provides integrated physical security systems including video surveillance, access control, alarm systems and monitoring, intrusion detection, and the Piko unified security platform." The same FAQ says CSG "designs security programs for both commercial businesses and financial institutions such as banks and credit unions", and adds environment-specific work such as "branch, vault, and ATM/ITM security for financial institutions." Piko is CSG's own video management system, described as "a Unified Security Platform" giving "a seamless viewing and maintenance experience whether you're on a desktop or mobile device." The site says "Using Piko is as simple as integrating the software with your existing camera system, or having us install new hardware at your location," and that when "an alarm is triggered, or a camera stops functioning," alerts, footage and analytics appear in one platform. Piko has its own site at pikovms.com. On existing equipment, the FAQ says "Piko is designed to integrate with existing camera and security hardware" and that CSG "typically start with an assessment of what you have in place." The page also mentions "security consulting and risk assessments" and an "Executive Readiness Test". Two customers are quoted by name on the page: Jocelyn Jones of BECU, and Jim McCausland, Director of Security for the Portland Timbers at Providence Park. The security page publishes no prices, no cost or rate information, and no response-time or service-level figures. For a quote or an estimate, contact CSG on (844) 305-COOK. Source: https://www.cooksolutionsgroup.com/solutions/security ## What Cook Solutions Group has not published yet These are things people ask Cook Solutions Group that its published information does not yet cover. - prices - availability - response times or service level promises - warranty or contract terms - uptime or monitoring guarantees - compliance or certification status - licences, permits or insurance coverage - installation or project timelines Ask anyway — the agent will say plainly that it is not published rather than guess. ## Where this comes from https://www.cooksolutionsgroup.com