# ConnectWise > Official ConnectWise business agent. ConnectWise is a software company that sells an IT management and cybersecurity platform - including PSA, RMM… ## Ask it a question ConnectWise answers for itself at https://api.hailera.com/mcp/connectwise. A client that speaks MCP can connect to that address; the tool is ask_connectwise and the protocol is 2026-07-28. Where this file and the agent disagree, the agent is current. ## About ConnectWise The About Us page describes the company this way: "ConnectWise powers IT businesses by simplifying operations, enhancing experiences, and driving growth. Trusted by the most global IT solution providers, we set the standard for innovation and service delivery." Its stated purpose is "to lead the direction of the IT industry forward by building essential software and uniting changemakers," and its mission is that "ConnectWise enables IT providers to lead with confidence by unifying innovation, automation, and community - driving secure, scalable, and profitable growth." The page lists six core values with a paragraph each: Partner Obsessed, Extreme Ownership, Integrity and Transparency, Innovation with Purpose, High Velocity Low Chaos, and Growth Mindset. Alongside the software, the page points to three things it offers customers. The ConnectWise Platform lets a business "manage your business, deliver your services, secure your clients, and build your staff around a single, AI-native platform." The IT Nation is described as "a groundbreaking, global IT community of over 100,000 of your peers," with events including IT Nation Connect Global, Europe and ANZ, IT Nation Evolve, IT Nation Grow, PitchIT and roadshows. The ConnectWise Marketplace offers "your choice of vendors, integrations, and third-party solutions in our growing open ecosystem." Training and enablement run through ConnectWise University. The site publishes separate pages for the leadership team, the board of directors, awards, news and press, careers, and a Trust Center, along with case studies; published customer quotes on the site include ones attributed to Paul Mangano of Mangano IT, Brian Marshall of Velocity Network, and Mehmet Sari of the Modern Collaboration Platform Team at Mercedes-Benz. The About page does not publish a founding year, an employee headcount, prices or fees. The footer copyright reads "2026 ConnectWise, LLC." Source: https://www.connectwise.com/company/about-us ## What ConnectWise does The ConnectWise platform page lists the products and services the company sells. Under "IT Service and Endpoint Management" the site lists PSA, RMM, ScreenConnect Remote Access, AI Agents, RPA, CPQ and WisePay. Under "Cybersecurity and Data Protection" it lists SIEM, Managed EDR, M365 Cloud Backup, M365 SaaS Security, x360Recover, x360Cloud, Vulnerability Management and Email Security. Other named products include Sidekick, BrightGauge for reporting, ITBoost for documentation, and SmileBack for customer feedback. The site's own short descriptions of the main products are: PSA — "Streamline ticketing, billing, and service delivery with true agentic AI"; RMM — "Automate patching, monitoring, and maintenance at scale"; Remote Access — "Connect instantly to resolve issues from anywhere"; SIEM — "Centralize security data for faster threat detection"; SaaS and Cloud Backup — "Protect data with secure, scalable cloud backups"; BCDR Backup and Recovery — "Protect data everywhere with multi-platform business continuity and rapid disaster recovery"; Integrations — "Extend your tech stack with seamless connections" through the ConnectWise Marketplace. The platform page describes a "Unified Data Foundation" ("One data layer. Shared context. Powerful intelligence.") and a "ConnectWise Agentic Layer" that "learns, adapts, and orchestrates across systems." It also lists "Expert Services" as a product category and mentions 24/7 NOC experts in connection with patching. The site does not publish per-product prices, licence costs, per-seat or per-endpoint rates, or contract terms on these pages, and it does not publish which specific features are included at which tier. Those details come from a quote. Prospective buyers can book a live demo, watch an on-demand demo, or request a quote from the pricing form. Source: https://www.connectwise.com/platform ## Where ConnectWise works Lists Tampa, Marshall, Amsterdam, Denver, Redding, Salem, North Salt Lake, and Seattle as a location. Names Indiana as a service area. Areas beyond these are not published. ## Prices ConnectWise does not publish prices on its website. There is no price list, no per-seat or per-endpoint rate card, and no published fees for any product. Instead the site's "Request pricing" and "Get Pricing" buttons lead to a quote request page at connectwise.com/request-pricing, headed "Let us build a quote to your specific needs" and "Request a quote." "Get a customized quote to match your unique business needs. Just started the process of looking for a new software solution for your TSP? We're happy to provide you with as much information as possible to help you make the best decision for your business. Just fill out the form below, let us know which ConnectWise solutions you're checking out, and we'll start preparing your personalized quote. It's as easy as that." The form asks for information used to customize the quote. So the cost of any ConnectWise product depends on the solutions chosen and the size of the business, and only a ConnectWise quote can give an accurate estimate. Anyone quoting a specific price, discount or contract length without that quote is guessing. Before buying, several products can be tried at no charge. The trials page at connectwise.com/trials says "Start your free ConnectWise trial today" with "No obligation or credit card required," and lists free trials for ConnectWise RMM, ConnectWise Automate (described as a "free 7-day Automate trial"), x360Recover for backup and disaster recovery, and ScreenConnect for remote control and remote access. Other routes into a buying conversation are "Talk to Sales," a live demo you can register for, and on-demand demos. To ask about pricing by phone, the site publishes 800.671.6898. Source: https://www.connectwise.com/request-pricing ## Hours and contact ConnectWise publishes its contact details and office locations on connectwise.com/contact-us. Under "How to reach us" the site lists a mailing address, "By mail: PO Box 172100, Tampa, FL 33672," and a phone number, "Phone: 800.671.6898." The same number, written 800-671-6898, appears in the site footer next to "Ready To Talk?", "Contact Us", "Talk to Sales" and "Contact Support." The contact page also carries a form: "Enter your details and question(s) and we will route you to the right expert to help you." The Tampa office is listed first under "Where to find us - Global offices" with the street address "400 N Tampa St, Suite 130 Tampa, FL 33602, USA" and a local phone number, "Phone: 813.463.4700," plus a Get Directions link. The other global offices the site lists are London ("Earl Place Floor 5, 15 Appold Street, London, EC2A 2DL, UK", phone +44 20 3510 0632), Mumbai ("Times Square, Unit 1&2, B-Wing, Opp. Mittal Industrial Estate, Andheri East, Mumbai 400059, Maharashtra"), Sydney ("Suite 11.02, Level 11, 1 Market Street, Sydney NSW 2000 Australia", phone +61 1800 573 165) and Amsterdam ("James Wattstraat 100, 1097 DM Amsterdam Netherlands"). Under "Other office locations" the site lists Denver, CO; Harlan, IA; and Seattle, WA in North America, and Bangalore and Pune in India plus Clark in the Philippines internationally. On support hours the site says only: "Our world-class technical support team is available 24/7, so we've got your back when you're facing a problem," with a link to open a support ticket and a support hub offering documentation and chat options. The site does not publish opening hours or an appointment or booking schedule for the Tampa office or any other location, and it does not say the offices are open to walk-in visitors. Media questions go through a separate "Contact public relations" route. Source: https://www.connectwise.com/contact-us ## What ConnectWise has not published yet These are things people ask ConnectWise that its published information does not yet cover. - prices - availability - contract or subscription terms - security certifications or compliance status - uptime, SLA or response-time guarantees - data-security or breach-prevention guarantees - implementation or onboarding timelines - features or integrations not listed on site Ask anyway — the agent will say plainly that it is not published rather than guess. ## Where this comes from https://www.connectwise.com