Mimecast

• Provides advanced email and collaboration security.
• Manages human risk by focusing on how people interact with sensitive data and communication tools.
• Delivers data loss prevention and insider risk protection.
• Adds governance and compliance controls for AI and digital communications.

Core solution areas

Mimecast groups its offerings into several key solution areas:

• Email Threat Protection – Advanced email security to defend against phishing, malware, and other email-borne threats.
• Human Risk Management – Identifies and reduces risky human behavior that can lead to security incidents.
• Data Loss Prevention (DLP) – Helps security and risk leaders protect sensitive data from exposure, loss, leak, or theft.
• Digital Communications Governance – Governs and archives digital communications to meet compliance and oversight needs.
• AI Governance and Compliance Insights – Provides visibility into how employees and departments use AI systems and tools, helping organizations govern AI responsibly.

Platform characteristics

• Unified risk reduction – One platform designed to secure humans, AI, and data together rather than through separate point tools.
• Cloud-based delivery – Mimecast solutions are delivered as cloud services.
• Threat intelligence–driven – Backed by decades of email threat intelligence and continuous research.
• Global customer base – Protects more than 42,000 organizations worldwide and has been operating for over 20 years.

Integrations

Mimecast integrates with a broad range of security and IT tools to share threat intelligence and streamline response, including:

• Endpoint and detection tools (e.g., EDR/XDR platforms).
• SIEM platforms for centralized logging and investigation.
• SOAR tools for automated incident response.
• IAM and related identity/security solutions.

Mimecast reports more than 300 integrations across its ecosystem, helping customers connect Mimecast with existing security investments.

• Pricing depends on factors such as product selection, deployment scope, organization size, and regulatory or compliance needs.
• Mimecast emphasizes solution bundles and platform-based offerings rather than one-size-fits-all pricing.

Incydr and data protection plans

For Mimecast Incydr and related data protection offerings:

• Mimecast offers tailored plans designed to meet different organizational requirements.
• Options may include data residency choices and FedRAMP-authorized solutions for eligible environments.
• Customers are encouraged to work with Mimecast to identify the right plan for their security and compliance needs.

How to get pricing information

Customers can request pricing and plan details through:

• "Get a quote" calls-to-action on Mimecast product and platform pages.
• "Connect with Sales" or similar contact options to speak with a Mimecast representative.
• Engaging with approved partners, resellers, or MSPs, who can also help scope solutions and pricing.

What this agent will and will not answer about pricing

• This agent can explain Mimecast's general approach to pricing and how to request a quote.
• It will not invent or estimate specific prices, discounts, contract terms, or renewal conditions.
• For exact pricing and commercial details, customers should contact Mimecast Sales or an authorized partner.

• Contact Support – Customers can contact Mimecast Support through the support area of the website. A main support phone number listed on Mimecast materials is +1 617 393 7000.
• FAQs – Frequently Asked Questions are available online to address common topics.
• Responsible disclosure – Mimecast maintains a responsible disclosure channel for reporting security issues.

Online resources

• Knowledge hub – Provides documentation, how-to content, and guidance for using Mimecast products.
• Community forum – A place for customers and partners to ask questions and learn from Mimecast experts and peers.
• Customer care – Additional resources and contact options are available for customers needing assistance.

Partner-specific access

• Partner portal – Partners such as resellers, MSPs, and technology alliance partners have access to partner portals where they can find program information, training, and implementation resources.

Sales and general inquiries

• Website calls-to-action such as "Get a quote," "Connect with Sales," and "See it in action" allow prospective customers to request demos, pricing information, or contact from Mimecast's sales teams.

For questions the agent cannot answer from these documents, customers should be directed to Mimecast's official support channels or contact forms on the website.

Incydr is designed to:

• See and stop data exfiltration wherever it happens.
• Protect critical data such as source code, intellectual property, and customer information.
• Address both human-driven and AI-driven data risks, including shadow AI use.

Key capabilities

Visibility into human and AI risk

• Unified risk view – Brings together data movement from email, endpoints, cloud services, browsers, and AI agents into a single view, scored for risk and tied back to individual users.
• AI and shadow AI insights – Surfaces how employees and departments are adopting and using generative and agentic AI tools, and whether usage is in-policy or at-risk.
• Enhanced data insights – Uses tags and content inspection to detect sensitive data types such as personal and payment data, as well as custom-defined sensitive data.

Adaptive controls and response

• Risk-based actions – Dynamically adjusts controls based on risk, from in-the-moment education to allowing actions with justification to targeted blocking.
• Scenario coverage – Helps protect against scenarios such as departing employees, unsanctioned AI or MCP connections, movement of sensitive data to untrusted destinations, and use of shadow AI tools.
• Integrated context – Can incorporate insights from tools like HCM, EDR/XDR, and IAM to improve risk context and automate responses.

Lightweight deployment and operations

• Fast time-to-value – Designed to be live in days, not months, without heavy policy configuration.
• Low overhead – Uses an ultra-lightweight endpoint agent and a browser extension focused on risky data movement.
• Automation with AI agents – Supports agentic AI workflows for detection, configuration, and investigations, including expert-built and custom AI agents.

Plans and deployment options

Mimecast offers Incydr plans designed to fit different organizational needs, including:

• Options for data residency.
• FedRAMP-authorized offerings for eligible environments.

Customers can work with Mimecast to select the Incydr plan and deployment approach that best fits their security, compliance, and regulatory requirements.

Example integrations

Incydr is designed to work with other elements of a modern security stack. Examples highlighted by Mimecast include:

• Integrations with endpoint and detection platforms to help isolate risky endpoints.
• Coordination with security automation platforms to streamline incident response.
• Streaming Incydr alerts and file activity into SIEM platforms to investigate insider risk alongside other security data.

Mimecast's reseller program is aimed at organizations that resell cybersecurity solutions to end customers.

Program focus

• Frontline cyber defenders – Reseller partners help more than 42,000 organizations worldwide defend against sophisticated threats using Mimecast's platform.
• Robust rewards – Partners can access benefits, rewards, and investments designed to accelerate competencies, solutions, and growth.
• Personalized programs – Mimecast offers benefit-driven programs that align with each partner's strategy.
• Progressive tiering – Simple and flexible tiering with clear criteria and requirements.

Example advantages

• Unified platform approach, integrating Mimecast products into a cohesive cybersecurity ecosystem.
• Specialization and accreditation opportunities around different Mimecast technologies.
• Access to direct support for in-flight implementations, early access to new offerings, and exclusive resources.

Managed Service Provider (MSP) partners

The MSP track is designed for managed service providers who deliver ongoing security services to their customers.

MSP program highlights

• Global Partner Performance–based program – Rewards partners and helps them differentiate based on commitment and performance.
• Go-to-market offers – Modern product bundles with upsell opportunities and incentives to help migrate customers to new bundles.
• Innovative platform – API automation, integration with third-party marketplaces, and bulk remediation and action capabilities.
• Reimagined partner experience – Streamlined onboarding, enhanced partner portal experience, data-driven customer insights, and improved support processes.
• Partner investments – Marketing development funds, rebates, and SPIFF programs to help scale partner growth.

Partner accreditation

Mimecast offers accreditation and certification options for partners who want to deepen their Mimecast expertise.

Example expectations include:

• Maintaining a minimum number of certified employees.
• Being an active reseller or MSP partner.
• Periodic recertification to remain in good standing.

Partner portals and resources

• Partners use dedicated portals to access tools, training, and program information.
• Additional details, requirements, and application steps are available through Mimecast's partner-facing resources and account teams.

• Reduce complexity by connecting Mimecast to existing security tools.
• Create a broader data security ecosystem through shared threat intelligence.
• Help organizations lower cyber risk with coordinated detection and response.

API and integration approach

Mimecast provides an extensive library of open APIs designed to make integration straightforward. These APIs support use cases such as:

• Threat sharing – Sharing threat intelligence between Mimecast and other security tools.
• Investigation and alerting – Feeding Mimecast data into SIEM and related platforms to generate alerts and support investigations.
• Extended detection and response (XDR) – Integrating Mimecast into XDR platforms so email and collaboration data is part of centralized detection and response.
• Automation and service desk – Using automation tools to streamline email-related tasks and responses to threats at scale.
• Managed services – Allowing managed security providers to incorporate Mimecast intelligence into their offerings.

Example types of integrated tools

Mimecast documents integrations across categories such as:

• EDR, CASB, threat intelligence platforms (TIP), and sandboxing tools.
• SIEM platforms.
• XDR platforms.
• SOAR platforms.
• MDR and MSSP offerings.

Partner and customer resources

• Documentation and release notes describe available APIs, capabilities, and enhancements.
• Customer care resources, including a knowledge hub and community forum, help customers and partners get support with integrations.
• Technology alliance partners can contact Mimecast experts for assistance with integration and technical questions.

Ask anyway — the agent will say plainly that it is not published rather than guess.