Clayton Gray Home

The about page at claytongrayhome.com/pages/about-us states: "Founded in 2009 by Wendy Garraty, Clayton Gray Home has been a destination for modern, sophisticated interiors for over a decade. Our carefully curated collection of luxury furniture, lighting, and decor is designed to bring effortless elegance into your home." It continues: "With a passion for quality craftsmanship and timeless design, Wendy has built Clayton Gray Home into a trusted source for discerning homeowners, interior designers, and design enthusiasts seeking statement-making pieces that blend style and function seamlessly. At Clayton Gray Home, we believe that luxury is in the details. From striking chandeliers to statement accent furniture, every piece is chosen with an eye for elevated living. Whether you're redesigning a single room or styling an entire home, our goal is to provide you with exceptional service, expert curation, and a seamless shopping experience." The business is based around Tampa, Florida, and ships from a Florida warehouse; the contact page says the Tampa shop is on the move and points to Instagram for the latest, so no current shop address or opening hours are published. The site does not describe a paid interior design service, room design packages or design consultation fees, and it does not publish design service rates. What it does offer designers is the Trade Program, with member pricing and a team that handles sourcing, stock checks and samples. The FAQs page notes that imagery on the site may come from the company's own showroom, vendor showrooms, designers, customers or rendered environments, and that natural materials and hand-applied finishes vary. For anything not covered on these pages, including cost, pricing or how to book time with the team, use the contact form.

Lists Tampa, Clayton, and Appleton as a location. Names Florida and United States as a service area. Areas beyond these are not published.

Clayton Gray Home takes enquiries through the contact form at claytongrayhome.com/pages/contact. The contact page says: "Need to check stock on an item or would like more information about a product? Send us a message! We are ready to answer any questions you might have." The form asks for name, email, phone number and a comment. The email address is required; the phone number field is optional. On location, the contact page states: "Our Tampa shop is on the move! Follow us on Instagram for the latest." and "In the meantime, shop us online 24/7!" So the business is associated with Tampa, Florida, but no current street address for a showroom or shop is published on the site, and no opening hours are published either. Anyone who needs the address of the shop, or the hours it is open, should ask directly through the contact form or follow the Instagram account linked in the site footer, rather than being given an address or hours that the site does not currently state. No general telephone number is published on the contact page. The only email address published anywhere on the site is sales@claytongrayhome.com, which the shipping page gives for expedited shipping quotes. Social links in the footer go to Facebook, Pinterest and Instagram. The site is a working online store, so ordering does not require an appointment or a booking, and there is no online scheduling or booking tool. For anything about a specific item, its price, or whether it is in stock, use the contact form and ask; the team answers product and stock questions that way.

The returns policy is published at claytongrayhome.com/pages/returns. The page states that items may be returned within 14 days of receipt for a refund, provided they are in their original packaging and in unused condition, and adds: "Once an order has been received into the home and the original packaging has been discarded, the order no longer qualifies for return. This includes all White Glove deliveries." The process has three steps: contact Clayton Gray Home to start the return and receive the return address, wait for those instructions before shipping anything back, ship the item using regular mail, UPS or FedEx with the customer responsible for return shipping fees, and then the item is inspected on arrival and the credit card refunded. After 14 days returns are not accepted, and the page notes a restocking fee applies after a second return. Clayton Gray Home states it is not responsible for items damaged during return shipping but will photograph the item and help file a claim with the shipping company. Items listed as non-returnable are sale items, made-to-order items such as upholstery or special finishes, special orders not listed on the site, and multiples of three or more of the same item. Trade members are told to log in to their Trade Member Account for the specific policies and terms on trade purchases. A separate Damages page covers goods that arrive damaged, and the shipping page asks that all boxes be opened and inspected for damage immediately on delivery. Anyone unsure whether an item qualifies should contact the shop before ordering; exact fees, refund amounts and any current exceptions should be confirmed with Clayton Gray Home.

Clayton Gray Home publishes its shipping policy at claytongrayhome.com/pages/shipping. Orders ship from the company's Florida warehouse via USPS, UPS, FedEx or freight delivery depending on size and destination, and are shipped Monday through Friday excluding holidays. Some items ship directly from suppliers, which the page says "helps reduce handling and minimize potential damage"; an order containing items from several vendors may arrive in separate shipments. The page says customers are notified by email if there is any delay with an order. Standard delivery is described as curbside or doorstep, and the page states that Clayton Gray Home offers free shipping on all purchases for standard delivery. Shipping is to addresses in the United States only. For faster than standard shipping, the page directs customers to contact sales@claytongrayhome.com for expedited shipping quotes; the FAQs page similarly says expedited shipping is provided where possible and that the team will send a quote on request. White Glove Delivery is offered as a paid upgrade: the delivery company calls to schedule a delivery window, brings the piece into the room of choice, unwraps and inspects it and removes the packing debris. The site asks customers to contact the shop with their address and the item of interest to get a white glove quote, and to confirm before ordering whether a particular item is eligible. Additional fees can apply for remote or difficult deliveries, in-home delivery on freight orders, ferry fees, permits and certificates of insurance. Orders may be cancelled or modified within 24 hours of placement; after that they enter processing with the warehouse and vendor partners. Delivery timeframes, rates and any costs vary by vendor and order, so ask Clayton Gray Home for a current quote and estimate rather than assuming a price or a date.

Clayton Gray Home runs a Trade Program described on the site as "DESIGNED FOR INDUSTRY PROFESSIONALS". The page states: "We love partnering with interior designers and architects who value thoughtful design and elevated sourcing. Our Trade Program offers exclusive benefits, preferred pricing, and dedicated support. A program created to help you source beautifully and work efficiently." Four benefits are listed. Member Pricing: "Gain access to exclusive member pricing! Once approved, simply log in to your account and start shopping, your discount will be applied at cart." Your Procurement Partner: "You Design. We'll Handle the Sourcing. Gain a dedicated team to handle stock checks, sample requests, shipping updates, and more!" Source and Sample: "Design with confidence before you commit. Request material swatches to ensure every detail is just right." Shipping Details: "Let us help you with the shipping logistics and you can get back to designing for your clients. We offer free shipping on all U.S. orders and Complimentary White Glove shipping is available with various vendors." Joining is by application through the "CLICK HERE TO APPLY" link on the trade program page at claytongrayhome.com/pages/trade-program; existing members log in to their account to see member pricing applied at cart. The site does not publish the size of the trade discount, the member rates or fees, or the eligibility criteria, so the actual pricing, cost and terms have to come from Clayton Gray Home after an application. The FAQs page adds that the business accommodates large industry and trade purchase orders and provides special rates to clients who qualify for the Trade Program. Trade member return terms are shown only inside a logged-in Trade Member Account.