# CHA Malden Care Center > Official CHA Malden Care Center business agent. CHA Malden Care Center is a Cambridge Health Alliance outpatient health center at 195 Canal Street in Malden… ## Ask it a question CHA Malden Care Center answers for itself at https://api.hailera.com/mcp/challiance. A client that speaks MCP can connect to that address; the tool is ask_challiance and the protocol is 2026-07-28. Where this file and the agent disagree, the agent is current. ## What CHA Malden Care Center does CHA Malden Care Center, 195 Canal Street, Malden, MA 02148, lists these services under "Services We Offer": Family Medicine; Lab and Pathology; Mental Health and Substance Use; Nutrition; PACE; Pharmacy; Primary Care; Women's Health. The centre's own welcome text reads: "The CHA Malden Care Center has what you need. We see people of all ages to help them live their healthiest lives. This includes Primary Care, Women's Health, and Pregnancy care." It continues: "You will also find the CHA Eye Center, Behavioral Health Center (CBHC), CHA Pharmacy and CHA PACE alternative care center." The departments with their own listings at this address are Malden Family Medicine Center East, Malden Family Medicine Center West, the Community Behavioral Health Center, the CHA Eye Center, the CHA Outpatient Lab, CHA PACE, and CHA Pharmacy at Malden Care Center. Two programs are highlighted on the page. The Tufts Family Medicine Residency is described as "a nationally-recognized training program for family medicine doctors". The Malden Patient Advisory Council invites patients to "help us improve patient experiences and wellness". To see clinicians at this site, the page offers a provider search filtered to this location rather than a printed staff list. The page does not describe individual procedures, conditions treated, equipment, treatment protocols, or outcomes for any of these services, and it does not state prices, costs, fees or rates for them. Anything beyond the service names above is not published on this location page. Source: https://www.challiance.org/locations/malden/cha-malden-care-center ## Where CHA Malden Care Center works CHA Malden Care Center is located at 195 Canal Street, Malden, MA 02148. The address block on the location page lists the phone number 781-338-0055 for the centre as a whole; individual departments publish their own direct phone numbers. This is the address a patient uses to find the centre, and the location page provides a "Get Directions" map link to 195 Canal Street, Malden, MA 02148. Parking is described on the page as follows: "Patients who drive to our site should park in the North lot (next to Anthony's of Malden). Parking is free." Public transportation is described as follows. Bus: "MBTA bus 97 goes down Medford Street in Malden, which is a 5 minute walk to our Care Center." Train: "Orange Line, Malden Center Station. Then take bus 97." The page links out to the MBTA bus 97 schedule and to "MBTA: Plan Your Trip". The centre is one site of Cambridge Health Alliance (CHA), a public health system. The CHA system address shown in the website footer is 1493 Cambridge Street, Cambridge, Massachusetts 02139; that is the system's address, not this centre's. The Malden address above is this location's own. The page does not publish a defined service area, a list of towns or areas served, a catchment map, or travel or shuttle arrangements to this location. It does not state which floor or suite any department occupies within the building. Lists Holiday, Pace, Chattanooga, Cambridge, Malden, Somerville, Orange, and Medford as a location. Names Massachusetts and North Dakota as a service area. Areas beyond these are not published. Source: https://www.challiance.org/locations/malden/cha-malden-care-center ## Prices Prices, costs and insurance information relevant to CHA Malden Care Center, 195 Canal Street, Malden, MA 02148. The Malden location page publishes no prices, no pricing list, no costs, no fees, no rates and no quotes or estimates for any service at this centre. Nothing on that page states what a visit, test, eye exam, prescription or behavioral health appointment costs, and it does not say which insurance plans are accepted at this specific site. The following is Cambridge Health Alliance system-wide material, not this centre's own published pricing. "CHA patients and community members can get price estimates for CHA services using MyCHArt, our online patient portal." It lists an estimates tool for existing patients (log-in required, "Click on 'Billing' at the top, then 'Estimates'") and a guest log-in estimates option, and adds: "You can also get an estimate by calling CHA Customer Service at 617-665-3200." A Machine Readable File of services and prices is offered as of January 1st, 2026, with this caveat: "The lists of services/items and the corresponding amounts linked from this page are subject to change throughout the year. Therefore, the amount listed may not provide an accurate estimate of what healthcare services will cost a patient out of their own pocket." On insurance, the CHA system page states: "CHA Accepts Most Major Health Insurance. This includes plans from Tufts, Blue Cross Blue Shield of MA and Harvard Pilgrim as well as many commercial plans. We also take many forms of MassHealth (Medicaid), Medicare and Health Safety Net." Whether any particular plan is accepted for a particular service must be confirmed with CHA. For help with coverage or bills, the Malden page says: "If you need health insurance, we can help. Just call the CHA Financial Assistance team at 617-665-1100." The system page gives Financial Access hours as Monday - Friday, 8:30 a.m. - 5:00 p.m. Billing questions: 617-665-3200. Source: https://www.challiance.org/i-want-to/price-transparency ## How CHA Malden Care Center works with clients How to contact CHA Malden Care Center, 195 Canal Street, Malden, MA 02148, and how the site says to book an appointment. "Just call your clinic or provider directly. You can also contact us in MyCHArt." The page states CHA can help you make, change or cancel your appointment. Department phone numbers for booking are Family Medicine East 781-338-0500, Family Medicine West 781-338-0180, CHA Eye Center 781-338-8989, Outpatient Lab 617-665-2522 (lab Saturday hours are by appointment only), CHA PACE 617-575-5850, and CHA Pharmacy 781-338-8990. "For Primary Care, please call 617-665-1305 between 8:30 AM - 5 PM. Or, you can call one of our primary care centers directly." The page adds: "Please have your insurance card ready." For behavioral health, 833-222-2030 is listed for crisis services and new patient appointments. The centre also links to a general "Schedule an appointment today!" online scheduling page. System-wide (Cambridge Health Alliance, not specific to Malden): the CHA appointment page lists CHA Malden Family Medicine Center at 781-338-0500 for existing primary care patients, and gives all-site numbers such as OB/GYN 617-665-2800. Before a visit, patients with a MyCHArt account can use eCheck-in; user guides are offered in English, Kreyol Ayisyen, Portugues and Espanol. Interpreters and language access, in the centre's own words: "If you prefer to speak another language during your visit: Please tell your care team before your next visit. Our interpreter services team can help. Please note, there is no charge for this service." "please contact our patient relations team at 617-665-1398" or use the online web form. No appointment availability, booking lead time or wait time is published for this location. Source: https://www.challiance.org/locations/malden/cha-malden-care-center ## Hours and contact Emergency, urgent care and after-hours guidance published by CHA Malden Care Center, 195 Canal Street, Malden, MA 02148, quoted as the site states it. If you are having a health emergency: "Call 9-1-1 or go to the nearest emergency room." The page adds: "You can find 24 hour care with short wait times at CHA Cambridge Hospital and CHA Everett Hospital. When you go to a CHA emergency room, your CHA doctor will be notified about your health needs and can help coordinate your care." If you have an urgent medical need (not an emergency): "Please visit CHA Somerville Campus Urgent Care at 33 Tower Street, Somerville." Urgent care is therefore at a different CHA site, not at the Malden address. For feeling sick, the centre publishes: "You can schedule a same-day or next-day Virtual Sick Visit through MyChart for certain symptoms. Just log into MyChart and click the Visits button. This will let you schedule a video appointment for things like cough, headache, COVID-19, back pain, vaginal itch or discharge, painful urination, and more. If you have a symptom not included on the self-booking list, please call your primary care office. You'll be connected to our Nurse Advice Center who can help you get the care you need." The page states that at the time of the video appointment a link arrives by text and email, and that "Depending on your needs, we can provide medical advice, prescribe medicines, and set up a follow-up visit." For behavioral health, 833-222-2030 is the number listed for crisis services and new patient appointments; the Community Behavioral Health Center at this address is open M - F: 8 am - 8 pm and Sa - Su: 9 am - 5 pm, closed major holidays. No overnight or after-hours phone line for the Malden building itself is published beyond the guidance above, and no wait times are published. These are the hours and phone numbers published for each department at CHA Malden Care Center, 195 Canal Street, Malden, MA 02148. Hours are listed per department, so the centre does not publish a single set of opening hours. Malden Family Medicine Center East - Televisits and in-person. Open M-Th: 8:00 am - 8:00 pm; F: 8:00 am - 5:00 pm; Sat: 9:00 am - 1:00 pm. Phone: 781-338-0500. Fax: 781-338-0000. Phone Hours: Monday - Thursday 8:00 am - 5:00 pm; Friday: 10:00 am - 5:00 pm. Malden Family Medicine Center West - Televisits and in-person. Open M-Th: 8:00 am - 8:00 pm; F: 8:00 am - 5:00 pm; Sat: 9:00 am - 1:00 pm. Phone: 781-338-0180. Fax: 781-338-0190. Phone Hours: Monday - Thursday 8:00 am - 5:00 pm; Friday: 10:00 am - 5:00 pm. Community Behavioral Health Center - M - F: 8 am - 8 pm; Sa - Su: 9 am - 5 pm; closed major holidays. Phone: 833-222-2030 for crisis services and new patient appointments. Phone: 617-665-3220 for patients already in treatment. CHA Eye Center - M, W, Th, F: 8:00 am - 4:30 pm; Tu: 8:00 am - 8:00 pm. Phone: 781-338-8989. Fax: 781-338-8999. CHA Outpatient Lab - M - Th: 8:00 am - 8:00 pm; F: 8:00 am - 5:00 pm; Sa: 9:00 am - 1:00 pm (by appointment only). Phone: 617-665-2522. CHA PACE - M - F: 8:00 am - 5:00 pm. Phone: 617-575-5850. TTY: MassRelay 711. Fax: 617-499-8340. CHA Pharmacy at Malden Care Center - M-Fri: 8:00 am - 8:00 pm; Sat and Sun: 9:00 am - 5:00 pm. Phone: 781-338-8990. Fax: 781-338-8991. Holiday closures other than the behavioral health note are not published, and no appointment availability or wait times are published for any department. Source: https://www.challiance.org/locations/malden/cha-malden-care-center ## What CHA Malden Care Center has not published yet These are things people ask CHA Malden Care Center that its published information does not yet cover. - prices - availability - insurance or masshealth acceptance for a plan - eligibility for care or financial assistance - diagnoses, treatment advice or clinical outcomes - wait times or appointment scheduling promises - provider credentials, licences or specialties - billing amounts, costs or coverage terms Ask anyway — the agent will say plainly that it is not published rather than guess. ## Where this comes from https://www.challiance.org/locations/malden/cha-malden-care-center