# Casa y Cocina > Official Casa y Cocina business agent. Casa y Cocina is a retail shop and online store at 3813 Ray Street in San Diego, California, selling handcrafted… ## Ask it a question Casa y Cocina answers for itself at https://api.hailera.com/mcp/casaycocina. A client that speaks MCP can connect to that address; the tool is ask_casaycocina and the protocol is 2026-07-28. Where this file and the agent disagree, the agent is current. ## Where Casa y Cocina works Casa y Cocina's published product categories include cookbooks, food, drinks, decor (vases, wall art, candles, candelabras), drinkware (wine and champagne glasses, on the rocks, tumblers, mugs, tequila and mezcal, pitchers, coasters), tableware (plates, bowls, placemats, trays, serving pieces, containers, spoons, forks, knives), kitchen tools (cookware, cooking gadgets, oven mitts and potholders, food storage, cleaning), pantry, table and kitchen textiles (aprons, table runners, napkins, napkin rings, tea towels, wine bags), greeting cards, bags and baskets, and miscellaneous goods. Pantry subcategories listed include charcuterie, coffee and tea, chocolates and cookies, beans and rice, masa harina, mole, hot sauce and salsa, seasonings, salt, drink mixes, bar, honey and cajeta, jam and marmalade, oil, and vegan pantry. Products can also be browsed by color. Named collections on the site include the D'Casa Pottery Collection, Matriarca by Casa Marcela, Coleccion Verano, the Barro Collection, the Puebla Talavera Collection, the Charcuterie Collection, the Margarita Collection, Casa y Cocina Exclusivas, Talavera, Dia de Muertos, and a Rancho Gordo beans and pantry collection. On sourcing, the FAQ says: "The majority of our products are from Mexico, particularly regions and states that are recognized for specializing in handmade artisanal goods: Oaxaca, Michoacan, Guanajuato, Puebla, Hidalgo, Chiapas. Our food products will have the place of production listed. There are a few items that are made locally and domestically." On lead, the FAQ says: "Most of our products are lead-free. We have to prove that it's lead-free when we pass it through customs with certification. We do additional testing upon arrival at the shop as an extra precaution. Any items that do have lead will be marked clearly." The site publishes no allergen, ingredient or dietary information beyond category labels, and no confirmation of what is in stock at any moment. Stock and prices must be confirmed with the shop. Casa y Cocina is a retail shop and online store in San Diego, California, located at 3813 Ray Street, San Diego, CA 92104. It is not a restaurant. The site describes the business as "A CURATION OF HANDCRAFTED HOME, KITCHEN AND TABLETOP ITEMS AND GOURMET FOOD PRODUCTS TO LIVEN UP THE TWO SPACES THAT ARE SO EMBLEMATIC OF MEXICAN CULTURE: LA CASA Y LA COCINA". The shop's phone is 619.380.2447 and its published contact email is CustomerService@CasaYCocina.com. So what Casa y Cocina sells is merchandise, not meals: pottery, talavera, tableware, drinkware, kitchen tools, textiles, decor, greeting cards, cookbooks, and packaged Mexican pantry and gourmet food products. The site notes the business moved: "We've moved just around the corner into a bigger space! Our new address is 3813 Ray Street, San Diego CA 92104." The Our Story page names Elexia De La Parra as Owner and Founder and describes Casa y Cocina as growing out of her earlier San Diego business, Artelexia, which the page says began as "a stall at the Little Italy Farmer's Market" and, "12 years in," had grown into a business built around community events, creative workshops, fundraising, and supporting emerging artists. Casa y Cocina began as the corner of that store dedicated to stone and glassware. The site says the shop "primarily gives visibility to Mexican artisans and Latinx-owned small businesses, but also celebrates designs from all over the world." The site is written mainly in English. Spanish appears throughout in names and phrases - "la Casa y la Cocina", "Coleccion Verano", "Dia de Muertos", "Matriarca" - but there is no separate Spanish-language version of the site and no language switcher published on the pages read. Lists Little Rock, Leavenworth, Independence, The Bronx, Casa Grande, San Diego, North Salt Lake, and Issaquah as a location. Names California and United States as a service area. Areas beyond these are not published. Source: https://casaycocina.com/pages/faq ## Hours and contact Casa y Cocina's address is 3813 RAY STREET, SAN DIEGO, CA 92104, and the contact page states "We moved around the corner! Visit our new shop!" The phone number published is 619.380.2447 (also written 1.619.380.2447 and 619-380-2447 on the site) and the email is CustomerService@CasaYCocina.com. The contact page includes a GET DIRECTIONS link and a "Send us a message" form with fields for name, email, phone number and message. Store hours are published on the contact page as "SHOP HOURS: MONDAY - SATURDAY 11AM - 6PM SUNDAY 11AM - 5PM". The same page lists holiday shop closures for Independence Day July 4, Thanksgiving Day November 27, Christmas Day December 25 and New Years Day January 1, with the years shown as 2024 on the page as published. On parking, the FAQ answers "Do you have parking?" with: "No, but there is free 2-hour street parking in our neighborhood. An affordable parking garage is located only 1 block away at 3829 29th St, San Diego, CA 92104. $1 Per hour. $5 Daily Max from 6AM-6PM. $5 Flat rate from 6PM-6AM." This is a walk-in retail shop, open on the schedule quoted above. The site publishes no appointment booking, no scheduling tool and no way to book or reserve a visit, and it does not describe a delivery area or areas served beyond shipping, which the FAQ limits to the contiguous United States. No additional services such as delivery, in-home styling or classes are described on the pages read. The site also points visitors to a sister shop, Artelexia, described as "A VIBRANT RETAIL SHOP IN NORTH PARK, SAN DIEGO SPECIALIZING IN THE BEST MEXICAN GIFTS!" Hours other than those quoted above, and any holiday changes for the current year, should be confirmed by phone with the shop. Source: https://casaycocina.com/pages/contact ## Gifts, Goodie Boxes, Gift Wrapping, Gift Cards and Wedding Registry Gift buying is a large part of what Casa y Cocina offers. The shop curates "goodie boxes": the FAQ explains, "We make gift giving simple at Casa y Cocina: you tell us a little about the recipient and we curate your gift to perfection." The site lists them by name as the $50 Goodie Box, the $75 Goodie Box and the $100 Goodie Box. The FAQ adds a note in capitals that each package receives an assortment of stickers, postcards and surprise goodies "BASED ON AVAILABILITY AND CAN'T BE REQUESTED." Gift cards are listed in two forms, a Casa y Cocina In-Store Gift Card and a Casa y Cocina Online Gift Card, and the FAQ says to pick whether the card will be used online or in-store. Gift wrapping is described this way: "Our packaging includes one complimentary gift wrap. If you have multiple items in your order, please use the notes section at check out to indicate which item is the gift and any hand-written notes you'd want included. Your gift will be wrapped in tissue paper and will also include ribbon, a sticker, and a postcard." Asked whether multiple gifts can be wrapped, the answer is "Yes, for an additional fee." The amount of that fee is not published. For weddings, the registry page says: "We've partnered with MyRegistry.com so you can add items from all your favorite stores onto a universal gift registry that's fun to manage and easy to share!" The page has links to create a registry, manage a registry and find a registry, plus a Top 100 Registry Essentials list and registry favorites by category. For companies, the FAQ says: "Yes! We have worked with many companies and organizations to put together large orders of items and goodie bags/boxes for special events. Please contact customerservice@casaycocina.com to get started." Pricing and quotes for large orders are not published and come from the shop directly. The site also offers a 10% off your first order discount code for newsletter subscribers. Source: https://casaycocina.com/pages/registry-landing ## Online Orders, Shipping and In-Store Pickup Casa y Cocina sells online as well as in the shop. The FAQ states: "Orders are delivered via UPS or USPS to your delivery address. Our shipping and processing fees cover the processing, handling, packing and delivery of your order. We ship in the contiguous United States only. No international shipping or APO/FPO/DPO addresses." Asked directly about international shipping, the answer is "No." The site also says it does not ship one order to multiple addresses: "If you want to send items to multiple addresses, you'll have to place a separate order for each." Not everything can be shipped. The FAQ says "Not all Casa y Cocina items are eligible for shipping, as some of our products are too delicate and we don't want to risk any damage to them. Items that are eligible for shipping are listed as such on the website." In-store pickup is offered. The contact page says: "Instore pick-up is an option! Please follow instructions on the product listing and confirmation email before heading to the shop for pick-up. Customers who select 'Local Pickup' for online orders will need to show a photo ID and provide a signature at time of pickup." For expedited shipping, the FAQ says to call 619-380-2447 or email customerservice@casaycocina.com right away, and that the shop "will calculate the cost of the expedited shipping and let you know how to make a payment for the additional cost." Low-stock or out-of-stock items may be available to pre-order with additional processing time, by emailing CustomerService@CasaYCocina.com. Orders cannot be added to after checkout. The site does not publish shipping rates, delivery timeframes or an order cost calculator; the FAQ says only that "Delivery time will vary depending on your address." Shipping fees, quotes and estimates must come from the shop. Source: https://casaycocina.com/pages/faq ## Returns, Exchanges and Damage Claims Casa y Cocina publishes a final-sale policy for online orders. The FAQ states: "All online sales are final. Please read through the product descriptions, review your cart very thoroughly, and email or call prior to ordering if you have any questions or concerns. We cannot accept returns or exchanges." The FAQ explains the reasoning in two parts. First, that neither the customer nor the shop wants goods that someone else has already used. Second: "As you know, the items we carry are manufactured all over Mexico (and other parts of the world) and sold locally in the US for the convenience of our customers. It is not possible for us to return these back to the manufacturers as the management and shipping costs are exorbitant. To entertain any sort of return, we would have to incur at least 30% additional cost, meaning we'd have to pass that cost back to you, the customer. Instead we ask you to ensure you are buying the product you are going to keep and use." Damage is handled separately from returns. The FAQ says: "Please inspect your purchase as soon as it arrives. Damage claims must be made within 72 hours of the package arrival. If you have received an item that is damaged or defective, contact us immediately. Please include your order number, photos of the package and product, and your contact information." Questions before ordering are encouraged by phone at 619.380.2447 or by email at customerservice@casaycocina.com. The site's footer also links separate Shipping Policy and Return and Refund Policy pages, plus Terms of Service, an Accessibility page and a Privacy Policy. Whether any exception exists to the final-sale rule is not stated on the FAQ, and the shop should be contacted directly about an individual order. Source: https://casaycocina.com/pages/faq ## What Casa y Cocina has not published yet These are things people ask Casa y Cocina that its published information does not yet cover. - prices - availability - shipping costs, delivery dates or arrival times - allergen, ingredient or dietary claims about food - lead content or safety of a specific item - return, refund or exchange exceptions - custom order quotes or corporate order costs - product origin or artisan details for an item Ask anyway — the agent will say plainly that it is not published rather than guess. ## Where this comes from https://casaycocina.com