Carpet Cleaning Group

Guarantee

the site states a 100% satisfaction guarantee on all services, described as coming back and making it right if the customer is not happy with the result. No duration, written warranty document, re-clean window, or refund term is published, so the guarantee terms beyond that sentence should be confirmed with the company.

Recognition

the site says ThreeBestRated named the company one of the top three carpet cleaners in Chicago for 2025.

Equipment listed on the About page includes a 650 HP truck mount, a pro portable unit for high-floor apartments, a jetless upholstery cleaning tool, a carpet cleaning jet extractor, tile and grout surface cleaners, and air movers and carpet dryers. The site says carpet is normally dry in about four to six hours after hot water extraction. Contact for a free estimate or quote: (773) 570-4224, 3652 N Milwaukee Ave, Chicago, IL 60641.

Commercial services listed

commercial carpet cleaning, commercial upholstery cleaning, floor stripping and waxing (vinyl tile), and floor buffing.

The site describes the main cleaning method as hot water extraction, which it also calls steam carpet cleaning: hot solution is flushed into the fiber and the soil and water are vacuumed back out. The site states the cleaning products used are Green Seal certified and non-toxic, and describes them as safe for children, pets and people with allergies. For rugs that should not be cleaned in place, the About page says rugs are taken back to the company plant and that pickup and delivery is free.

The site does not publish any IICRC certification, and it does not publish a licence number, a bond, or any trade registration number. It does not list carpet installation prices. To book, request a quote or schedule an appointment, the site directs customers to call, text, or submit the contact form.

On method, the page says routine work uses low-moisture encapsulation, described as drying within about an hour, which allows work during business hours, while a deeper clean uses hot water extraction scheduled after hours. The site says the company works after hours and on weekends and that most spaces are dry by the next business day. It recommends a deep clean twice a year for most spaces, more often in lobbies and hallways, and offers recurring monthly or quarterly plans set to a building's foot traffic.

Other commercial services listed are vinyl tile floor stripping and waxing and floor buffing. For a free commercial estimate or walkthrough, the site says to call (773) 570-4224, text, or fill out the form.

Carpet Cleaning Group publishes residential rates on its site rather than quoting only by phone. The prices, costs and fees listed on the steam carpet cleaning page are:

Carpet cleaning $60 for up to 150 sq ft. Staircase cleaning $60 for up to 16 stairs, or $5.00 per stair. Basement $180 for up to 450 sq ft, with $60 per additional 150 sq ft. Hallway $30 for up to 75 sq ft. Walk-in closet $20 for up to 50 sq ft.

Optional add-ons are priced per area: on a room, staircase, pet stain and odor treatment (sanitizer), disinfectant, and fiber protectant are each $30; on a basement each is $90; on a hallway each is $15; on a walk-in closet each is $10.

Rug cleaning rates

$1.00 per sq ft to freshen a rug in the home, and $3.50 per sq ft for professional in-plant cleaning. Disinfectant, fiber protectant, and pet stain and odor treatment are each $1.00 per sq ft.

The site states a minimum service order of $180, a 3.7% processing fee on credit card payments, and no fuel or parking fee. The About page adds that distance does not change the bill and that cash or check avoids the card processing fee.

On pricing policy, the site says the estimate is free, the quote is given before work starts, and the price quoted is the price paid. Stain treatment during a normal visit and moving standard furniture are described as part of the job rather than add-ons. Very heavy or fragile pieces are discussed with the customer first. To get an estimate or a written quote, the site says to call (773) 570-4224 or use the contact form.

Areas served, as published: all of Chicago plus the North Shore, the western suburbs, and Cook County. Chicago neighborhoods named on the site include Wicker Park, Bucktown, Logan Square, Avondale, Lakeview, Roscoe Village, Andersonville, Uptown, River North, Streeterville, Gold Coast, Near North Side, Lincoln Park, Old Town, Hyde Park, Bronzeville, Pilsen, Ukrainian Village, West Loop, Fulton Market, Irving Park, Jefferson Park, Portage Park, Norwood Park, and Rogers Park. Suburbs and areas with their own pages include Evanston, Skokie, Wilmette, Winnetka, Glencoe, Kenilworth, Deerfield, Highland Park, Riverwoods, Northbrook, Buffalo Grove, Wheeling, Prospect Heights, Mt Prospect, Des Plaines, Park Ridge, Oak Brook, Hinsdale, Burr Ridge, Elmhurst, Lombard, Downers Grove, Naperville, and Cook County. The site tells customers who do not see their area listed to call and confirm coverage.

To book, schedule an appointment or get a free estimate, the contact page says to call, text, or fill in the form; the company says it provides a free no-obligation estimate and a clear upfront quote before scheduling a time. The site does not publish a separate rug drop-off counter, an online booking calendar, or holiday hours.

Only $195 for steam carpet cleaning, sanitizing and deodorizing for 3 rooms, up to 400 sq ft.

Only $195 for upholstery (furniture) cleaning of 2 items, with the example given as a sofa and love seat.

Clean a sectional or L-shape couch and get 1 bedroom of carpet cleaning free.

Important limitation

the Special page publishes no expiry date, no start date, and no terms or exclusions for any of these offers. It does not say whether an offer can be combined with another, whether it applies to the $180 minimum service order, or whether the 3.7% credit card processing fee still applies. Anyone quoting these specials should treat the price and the conditions as unconfirmed and check the current offer directly with the company by calling (773) 570-4224 before relying on a cost.

Separately from the specials, the site's standard published rates are $60 for a room up to 150 sq ft, $30 for a hallway up to 75 sq ft, $60 for a staircase up to 16 stairs, and $0.30 per sq ft for commercial carpet, with a $180 minimum service order. The site says estimates are free and the quote given before work starts is the price paid.

Ask anyway — the agent will say plainly that it is not published rather than guess.