Car2Go

Purpose of the service

• Offer a car with or without a fixed-term commitment.
• Allow customers to change vehicles more easily than with standard long-term contracts.

Key features (as described on the platform)

• Choose the vehicle that suits your needs and subscribe through the platform.
• Insurance, maintenance and assistance are included.
• Options with or without a commitment to a minimum duration, depending on the offer.
• Delivery and collection of the vehicle at the chosen address may be included, where this service is offered.

Suitable situations

• Medium-term mobility needs.
• Drivers who want a car without a long-term purchase or lease.
• People whose vehicle needs may change over time.

*Exact terms (minimum duration, mileage, included services, fees and geography) depend on the specific Car On Demand offer and the customer's country. Customers should check the official website or app for current contractual conditions.*

Carsharing (autopartage) service

Car2Go, via the Free2move platform, offers carsharing services for flexible urban travel.

What the service offers

• Self-service vehicles available in the city at any time, where the service is deployed.
• Locate a nearby vehicle using the mobile app.
• Start and end trips in just a few taps.

Key features

• 100% mobile experience: all steps are managed from your smartphone.
• Maintenance, charging (for electric vehicles) and included parking are handled by the service.
• Pay-per-minute use, with optional monthly subscriptions available in some areas.
• In certain cities, access to partner charging networks such as Belib' (where available).

Typical use cases

• Short trips across town.
• Occasional errands or appointments.
• Complement to public transport without owning a car.

*Availability, pricing, operating zones and local rules depend on the city and country. Customers should always check the app or website for current conditions before travelling.*

Short-term car rental (RENT)

Car2Go, via the Free2move platform, offers short-term car rental for everyday and occasional needs such as moving house, weekends away or holidays.

Rental duration

• From 1 day up to around 1 month.
• Suitable for temporary or seasonal needs.

Key features

• 100% digital access to the vehicle through the mobile app, available 24/7*.
• Recent, regularly maintained vehicles.
• Up to 3 drivers included without additional driver fees.

How it works

1. Select your preferred vehicle category and rental period in the app or online.
2. Confirm your booking and complete the required checks in the app.
3. Unlock and return the vehicle using the app.

*Exact opening hours, locations and any restrictions may vary by city. Customers should check the app or website for current availability and conditions.

• Parking at airports, railway stations and city centres, where partner car parks are available.
• Pre-booked spaces at negotiated rates.

Key features

• Access to a large number of parking spaces (hundreds of thousands of spaces across many countries are referenced on the platform).
• Secure car parks, typically operating 24/7.
• Options that can include official airport car parks and valet (car-handling) services, depending on the location.

Typical use cases

• Parking before a flight at an airport.
• Station parking for train journeys.
• City-centre parking booked in advance at a fixed rate.

*The exact number of spaces, locations, services and prices depends on the partner car parks and country. Customers should always check the platform for up-to-date availability, tariffs and conditions before booking.*

Objectives

• Guarantee safe, reliable mobility for employees.
• Optimise costs linked to business travel and fleet use.
• Support the energy transition and eco-responsibility commitments of the company.

Main solutions

Connect Fleet – connected fleet management

• Real-time monitoring of vehicle performance using onboard electronics.
• Centralised data for the entire fleet on one platform.
• Control and reduction of operating costs through mileage and fuel-consumption tracking.
• Geolocation tools to help recover stolen vehicles.
• Improved employee safety thanks to insights into driving behaviour.

Fleet Sharing – corporate car sharing

• Digital car sharing within a company fleet.
• Employees book vehicles online with 24/7 access via badge, smartphone or connected key cabinet.
• Helps reduce mileage allowances, taxi costs and underused vehicles.
• Option to open vehicles for private use by employees outside working hours to improve utilisation.

Rent – short-term business rental

• Short-term rentals for a day, a week or a month.
• Useful for peaks in activity or new employees arriving quickly.
• Access to a large selection of recent vehicles through a dedicated digital booking platform.

Long-term solutions

• Medium and long-term vehicle solutions designed to complement or build a fleet over time.
• Flexible terms suited to different sizes and types of business (details vary by offer and country).

Park – business parking reservations

• Online booking for parking spaces for employees travelling in France or abroad.
• Access to thousands of parking offers in many countries.
• Options including official airport car parks and valet services.

E-mobility advisor – electric transition support

• Assessment of how suitable a fleet is for electrification.
• Estimation of the number of charging stations required.
• Recommendations based on real usage data.

Car-sharing for Business

• Access to a shared fleet of Free2move vehicles without owning or managing a private fleet.
• Vehicles can be unlocked and used via the app.

*Exact services, conditions and availability can vary by country and contract. Customers should refer to their specific commercial offer or contact the company for details.*

• Users can request a download of their personal data stored on the platform.
• Data may include identity details (such as name) and records of bookings made.
• After a request is made, a downloadable file is sent by email, typically within about 48 hours.

Your rights over your data

Subject to applicable law and the platform's policy, users generally have the right to:

• Access their personal data.
• Request correction (rectification) of inaccurate data.
• Request deletion of certain personal data.
• Object to or limit certain types of processing.

Users should consult the official Privacy Policy on the Free2move website for the precise scope of these rights and how to exercise them.

Deleting your account

• Deleting an account is irreversible.
• A confirmation code is sent by SMS or email.
• The code must be entered in the app or website to complete the deletion.

Data processing information

• Personal data is collected to provide access to the platform's services (account creation, service subscriptions, reservation requests, vehicle location, job applications and other service-related features).
• Additional details on processing, retention periods and contacts for data protection queries are provided in the platform's Privacy Policy.

*For any questions about personal data or privacy, users should refer to the official Privacy Policy on the Free2move website or contact the company via the channels listed there. This agent does not confirm legal interpretations or compliance guarantees.*

Ask anyway — the agent will say plainly that it is not published rather than guess.