Cambridge Management Group, Inc.

Non‑emergency maintenance requests

• Non‑emergency maintenance requests must be submitted in writing.
• Please use your tenant / resident portal to submit a maintenance request. This ensures your request is properly logged and tracked.

General notes

• The resident portal provides 24/7 access to submit requests.
• For questions about an existing request, contact the Maintenance Department through the main office line or your resident portal.

Email contacts by department

• Resident Relations Department – for all non‑accounting related issues about your account or residency:
• Email: residentrelations@cambridgemgi.com

• Accounting Department – for all accounting and billing related issues:
• Email: accounting@cambridgemgi.com
• Emails and calls are returned Monday–Friday, 10:00 AM – 5:00 PM.

• Leasing Department – for general leasing inquiries (for property‑specific phone numbers, see each property page):
• Telephone: 619-497-0771 (general inquiries only)
• Emails and calls are returned Monday–Friday, 9:00 AM – 5:00 PM.

• Applications – questions about your rental application:
• Email: applications@cambridgemgi.com
• Calls are returned Monday–Friday, 10:00 AM – 1:00 PM.
• Emails are returned Monday–Friday, 9:00 AM – 1:00 PM.

Addresses

• Mailing address (rent and correspondence lockbox):

PO Box 143, Midlothian, TX 76065

• Office address:

3400 4th Ave, San Diego, CA 92103, USA

Office hours and visits

• Office hours: Monday–Friday, 9:00 AM – 6:00 PM
• Closed for lunch 12:30 PM – 1:30 PM.
• The office is currently closed to the public and is available by appointment only.

If you need to visit because you received a 3‑day Notice, you may visit the office address above; if you have questions, please call first, as staff are available by appointment only.

Virtual tours

• Virtual tours are available so you can explore homes remotely.
• They may be provided as a live video walkthrough or a pre‑recorded video.
• Book your virtual tour through the listing page, and a time will be scheduled with you.

Tour hours

• Viewing appointments (in person or virtual) are scheduled:
• Monday–Friday, 9:00 AM – 12:30 PM
• Monday–Friday, 1:30 PM – 4:30 PM
• Tours are not scheduled in the evenings or on weekends so current residents are not disturbed.

Changing your appointment time

• Appointments are scheduled and confirmed via text message.
• To change or reschedule your appointment, simply reply to the text number where your tour was originally scheduled.

Photos, videos, and square footage

• Most rental listings include interior photos on the website.
• Not all photos are of the exact unit available; images are representative of the style and layout of the homes.
• As units become available and rent‑ready, video tours may be recorded and can be provided on request.
• Cambridge Management Group, Inc. does not publish exact square footage for rentals and does not guarantee square footages listed in third‑party ads.

Instead, you are encouraged to schedule a viewing and measure rooms yourself to confirm that the space fits your needs.

Service animals and emotional support animals (ESAs)

• Cambridge Management Group, Inc. accepts service animals and emotional support animals (ESAs) in accordance with California law.
• To register an ESA or service animal, residents must provide the required documentation and complete registration through the pet screening service at:

cambridgemgi.petscreening.com

• There are no pet fees or breed restrictions for service animals or ESAs.

Where to get more details

• For specific questions about pets or assistance animals at a particular property, please contact your Leasing Agent.

• Pay rent online through your resident portal.
• The portal allows you to pay monthly rent and other charges electronically.

2. Mail (payment lockbox)

• You may mail your rent payment to the payment lockbox at:

PO Box 143 Midlothian, TX 76065

3. Electronic money order

• You can pay via electronic money order.
• Request your Payslip barcode through your resident portal or by emailing the Accounting team at accounting@cambridgemgi.com.

Important note

• Rent payments are not accepted at the office location. Please use one of the methods above to make your payment.

Application fees

• Credit check fees are non‑refundable once you apply and your application has been processed.
• If you are a backup applicant and your credit is not run, your fee can be refunded, less a $5 service charge.

Rental criteria

• Cambridge Management Group, Inc. provides a list of basic rental criteria linked from the online application.
• Applicants should review those criteria carefully when applying.

Cosigners and guarantors

• Cosigners / guarantors are accepted within certain criteria.
• Details are provided in the application information and rental criteria.

One application for multiple properties

• You only need to complete one application for multiple rentals within the Cambridge portfolio.
• Let the team know which properties you are interested in in order of preference, and your application can be applied accordingly.

Paper applications and in‑person help

• Electronic applications are preferred for convenience.
• If you are unable to apply online, you may visit the office and staff can assist you with the application process.

Additional policies

• Additional terms, conditions, and policies are listed in the terms and conditions section of the online application.
• Applicants should review those terms for full details before submitting.

Mobile app access

You can access your resident portal on the go using the mobile app:

1. Download the app from the appropriate store:

• Apple (iOS)
• Android

2. On the home screen of the app, tap "First Time Login" at the bottom.
3. Enter the email address on file with Cambridge Management Group, Inc.
4. Set your password to complete your first‑time login.

Once set up, you can log in through the app at any time to manage your account, requests, and payments.

Ask anyway — the agent will say plainly that it is not published rather than guess.