# Brite > Official Brite business agent. Brite is your leading technology solutions partner, proactively protecting organizations through managed IT and cybersecurity… ## Ask it a question Brite answers for itself at https://api.hailera.com/mcp/brite. A client that speaks MCP can connect to that address; the tool is ask_brite and the protocol is 2026-07-28. Where this file and the agent disagree, the agent is current. ## About Brite Company Overview Brite is a technology solutions partner that provides integrated, scalable technology services and solutions. Its mission is to proactively protect organizations and communities through innovative technology solutions delivered by its team. Brite was founded in 1983 as a custom computer manufacturer in Rochester, New York. Today, the company provides IT services, cybersecurity, and public safety technology. Brite is headquartered in upstate New York and has satellite branches nationwide, including the New York City metropolitan area, Utah, and South Carolina. Brite combines proven processes with evaluated, industry-leading technologies to help organizations operate securely, efficiently, and confidently. The company has operated for more than 30 years, serves more than 40 U.S. states, and reports a 95% client retention rate. Company Recognition Brite's awards and recognitions include: - AICPA SOC Certification - MSSP Alert Top 250 MSSP - CRN MSP 500 - Best Companies to Work for in New York - Greater Rochester Chamber Top 100 - Top Workplaces Brite's stated values include continuous improvement, showing up for customers and colleagues, being human, professionalism, and maintaining the qualities that distinguish its team. Source: https://brite.com ## Where Brite works Lists Mobile, Austin, New York City, and Rochester as a location. Names New York, South Carolina, and Utah as a service area. Areas beyond these are not published. ## Hours and contact Customer Support Brite provides highly responsive, U.S.-based support. The company operates an in-house operations center 24 hours a day, 365 days a year, and states that it does not offshore its services. Brite also provides professional project management and streamlined onboarding and support from evaluation through implementation. Its service-level agreements are described as exceeding industry standards. Contact Information - Location: Victor, NY 14564 - Phone: 1.800.333.0498 - Email: [email protected] Brite offers a free consultation for organizations seeking help with technology, IT, cybersecurity, or public safety technology. Source: https://brite.com ## Careers and Leadership Careers at Brite Brite describes itself as a fun, hard-working, employee-oriented company. Employee benefits include a 401(k), health and dental insurance, paid time off, eight holidays per year, and training and development programs. Brite is an equal opportunity employer. The company offers freelance, full-time, internship, part-time, and temporary opportunities, including remote positions. Leadership Team Brite's leadership team includes: - Justin Smith, CEO: Responsible for the company's overall strategic and tactical operations, including core computing infrastructure, data and network security, and managed IT services. - Trevor Smith, President: Oversees sales teams, marketing efforts, and strategic partner relationships. - Jackie Kramer, Director of Finance and Accounting: Manages budgeting, financial reporting, internal controls, and financial direction. - Jon-Michael Lacek, Chief Technology Officer: Focuses on cybersecurity culture, technology, and the development of cybersecurity expertise. - Delaney Roach, HR Manager: Supports company culture, recruiting, inclusion, and employee development. - Austin Jabaut, Marketing Director: Leads marketing initiatives, creative content strategies, and brand development. - Kevin Cox, Sales Director – Commercial Team: Helps organizations identify IT and security solutions for companies of different sizes. - Lindsey Cooksey, Sales Director – Public Safety Team: Consults with law enforcement agencies and supports public safety technology solutions. - Steve Wilmarth, Sales Director – Managed Services Team: Oversees sales and account management for Brite's managed IT and managed security services. Source: https://brite.com ## Consulting Services IT and Cybersecurity Consulting Brite offers consulting services and technology solutions intended to help organizations operate efficiently, securely, and in accordance with compliance standards. Its consulting team supports projects from deployment and platform transitions to cybersecurity oversight. Deployments Brite's deployment services are designed to minimize downtime and support operational efficiency. Professional services are provided by certified engineers and project management specialists with deployment experience. Cloud Migration Brite provides Azure migration services to support seamless platform transitions, data integrity, and business continuity while minimizing operational disruption. Compliance BriteProtect's managed compliance services help organizations remain audit-ready and meet cyber regulations. The service provides ongoing compliance management with oversight and control of cybersecurity data. Penetration Testing Brite's penetration testing services simulate real-world attacks to uncover vulnerabilities and identify potential security weaknesses before they can be exploited. Brite describes its consulting approach as focused on protecting, monitoring, and optimizing digital environments through a diverse set of tools and a team of experts. Source: https://brite.com ## Technology Services Core Service Areas Brite provides three primary categories of technology solutions and services: Cybersecurity Solutions Brite helps organizations proactively safeguard themselves against sophisticated attacks. Its team combines cybersecurity technologies and partners to create best-fit defenses without adding unnecessary complexity. The cybersecurity technology portfolio includes: - Cloud security - Data protection - Device visibility and vulnerability assessment - Email security - Endpoint protection - Risk and compliance - Identity - Network security - Security awareness and training - Security operations center services Managed Services Brite provides comprehensive managed IT services and human-led, AI-accelerated managed security services. These services include monitoring, management, and response for digital environments. Services are delivered by U.S.-based Brite employees. Managed service offerings include: - Managed IT services - Managed cybersecurity services - Open XDR - Exposure management - Advanced threat protection - User awareness education and training - Zero Trust - Managed EDR Public Safety and In-Vehicle Technology Brite provides public safety technology for first responders and municipalities nationwide. Its solutions bring together rugged computing, in-vehicle video, communications, fleet management, and other technologies into a connected ecosystem. Public safety offerings include: - Mobile computing - Communications - Body-worn and in-car video - License plate readers - Vehicle location and tracking - Cybersecurity for local government Source: https://brite.com