Boston Acne Specialists

The page states the practice offers "extremely competitive pricing" and lists Visa, Discover and MasterCard as accepted credit cards. It states verbatim: "We do not accept insurance." It also states "ALL Sales ARE FINAL, and we do not issue refunds after treatment agreements are signed." The office policies page words the accepted payment methods and financing slightly differently, so confirm payment terms with the office.

To ask about cost, a quote or an estimate for a specific procedure, the page directs people to contact the office at 888.380.3222. No dollar figure for any treatment appears anywhere on the site, so any specific price or estimate must come from the practice at a consultation.

Every page of the website carries two booking links at the top, labelled "Book Office Appointment" and "Virtual Consultation", plus a "Request a Consultation" form. So there are four published routes to booking: phone, the website contact or consultation request form, the virtual consultation form with photos, and the online patient portal for follow-up appointments.

Office hours are published on the office policies page as Monday to Friday 10:00am to 7:00pm, Saturday 10:00am to 4:00pm, and closed Sunday.

The contact page repeats the practice's payment answer and says: "Please contact our office at 888.380.3222 or email us with any additional questions or if you are ready to schedule your procedure." The website does not publish appointment availability, waiting times, or same-day booking; call the office to check what appointment times are open.

The site describes a four-stage process at Boston Acne Specialists. Step One, The Consult: "Our on-site physician meets with you to review your medical history and examine your skin and discuss your unique and specific needs and recommend a course of treatment tailored to you, your skin, and your needs." Step Two, Treatment, which the site says uses a range of technologies together, personalized for the individual. Step Three, Home Care, which the site describes as educating each client on their skin and how to continue caring for it at home. Step Four, Follow-up, with home care guidelines and routine follow-ups with the physician.

The Our Acne Doctors page sets out what happens at a consultation appointment: the practice reviews the patient's medical history, the patient discusses their concerns and goals, the doctor determines treatment options, "All appropriate procedures will be offered and explained in depth", details of treatment options and immediate post-treatment experience are reviewed, expectations as to recovery course, post-treatment care and activity level are discussed, and questions are answered.

Credentials as published on that page, verbatim: the staff "is led by Dr. Edwin Ishoo , a board certified physician and surgeon who specializes in the care of diseased and/or aging skin. Dr. Ishoo performs all patient evaluations and treatment plannings." The page states he "is a graduate of the University of California at Berkeley and the University of Michigan Medical School", completed "his surgical subspecialty residency training at Boston University and additional fellowship training at The University of Cincinnati", and "is board certified by the American Board of Otolaryngology-Head and Neck Surgery (ABOto)". It lists membership of the American Academy of Facial Plastic and Reconstructive Surgeons (AAFPRS), fellow membership of the American Academy of Otolaryngology (OTO-HNS), the American College of Surgeons (ACS), and the American Academy of Cosmetic Surgery (AACS). No licence numbers are published on the site.

Appointments and consultations

the page says consultations are available by appointment and that "We require a credit card number to reserve your consultation appointment." It asks for "at least 48 hours notice for appointment cancellations or rescheduling", and states that with less than 48 hours notice, or a no-show, "a $50 charge will be applied to your credit card. Otherwise, the consultation is FREE."

Payment policy on this page

"We require payment in full prior to the day of procedure in order for the procedure date to be confirmed. We accept cash, Visa, MasterCard, Discover, American Express and we do not offer financing. We do not accept personal checks." Other pages of the site word the payment and financing options differently, so payment terms should be confirmed with the office.

Refunds

the page states the practice "will NOT issue refunds for services purchased or rendered", and may at its sole discretion issue a full or partial credit for other services at the facility. For rescheduling a booked procedure within two weeks of the treatment date, it states a nonrefundable fee of "the 20% deposit or $500 - whichever is greater" is deducted from the credit held.

A separate acne pigmentation page covers discoloration left after acne. The treatments named there are chemical peels, Fraxel Dual LASER treatment, IPL, laser facial, and KTP, along with topical products containing hydroquinone and Clear and Brilliant treatments. That page says the practice uses the Vi Peel and Kojic and Mandelic acid for chemical peels, and mentions IPL, laser facials and Fraxel Dual protocols for post-inflammatory hyperpigmentation, rosacea and melasma.

Whether any of these procedures is appropriate for a given person, what it would cost, and what it would achieve are not published on the website. The site directs people to "Contact us now to set up your comprehensive initial consultation" for that. Prices, rates and estimates are given only at consultation.

Ask anyway — the agent will say plainly that it is not published rather than guess.