Boro Energy

Growth and facilities

• Boro Energy began by serving customers in Brooklyn and has expanded its reach over time.
• In 2014, the company moved into a new, state-of-the-art facility in Bay Ridge, Brooklyn.
• The headquarters includes upgraded networking and dispatching capabilities designed to respond to customer needs more quickly and efficiently.

Service area

Boro Energy serves customers in parts of New York City, including:

• Brooklyn
• Queens
• Manhattan

Fleet and capabilities

To support customers across its service area, Boro Energy operates:

• Seven oil trucks
• Seven service vans
• One state-of-the-art installation vehicle

This fleet supports fuel delivery, service work and installation projects for residential and commercial customers.

Boro Energy serves both residential and commercial customers with:

• Home heating oil (fuel oil) services – fuel delivery and full-service support for Oilheat systems.
• Natural gas services – supply and related services for natural gas heating, including support for oil-to-gas conversions.
• Electricity services – residential electricity options.
• Commercial energy services – including energy auditing, energy consulting solutions, energy benchmarking, and new oil and gas installations.
• System upgrades – modernization and upgrades for heating systems to improve comfort and efficiency.

How Boro Energy positions itself

• Works with customers "from fuel delivery to system upgrades," covering a wide range of heating and energy needs.
• Offers options across Oilheat, natural gas and electricity, giving customers flexibility in how they power and heat their properties.
• Aims to provide "more options, fewer hassles and lower costs" compared with a typical utility-style experience.

Customer types served

• Residential customers – including homeowners and residents in properties such as Brooklyn brownstones and other NYC homes.
• Commercial customers – including building owners, property managers and businesses throughout New York City.

Ways customers engage Boro Energy

• New customers can apply to become a customer through residential or commercial applications on the website.
• Existing customers can use online tools such as My Account, online payment and request-delivery options where available on the site.
• Customers can always call the main office phone number for service and questions (see the separate contact information document for details).

Brooklyn, NY 11220

How to contact Boro Energy

• By phone: Call (718) 854-7500 for service inquiries, deliveries, account questions and general information.
• Online: Customers and prospective customers can use the contact options and forms available on the Boro Energy website (boroenergy.com), including options such as "Contact Us," "Become a Customer" and "My Account" where applicable.

Notes

• Boro Energy serves residential and commercial customers in New York City, including Brooklyn, Queens and Manhattan.
• The website does not list specific office hours; customers should contact Boro Energy directly for current service availability.

• The company stakes its reputation on delivering high-quality service on every job.
• Boro Energy emphasizes outstanding customer service and technical proficiency as key reasons for its long-term success.

Expectations of employees

• Boro Energy expects nothing but the best from its staff.
• These expectations apply across all levels of the organization, from company executives to service technicians and customer service representatives.

Customer experience

• Customers can expect staff who are focused on professionalism, technical skill and responsive service.
• The company views strong customer relationships and reliable service as central to its continued growth and longevity.

• Prior experience in, or knowledge of, the home heating comfort industry is considered helpful.
• However, such experience is not strictly required for consideration for all positions.

How to inquire about jobs

For information about current job openings and employment opportunities at Boro Energy, prospective applicants should contact the company directly using the contact details provided in the contact information document or via the employment information on the Boro Energy website.

• Install and properly use a programmable thermostat to reduce annual energy bills.
• Use compact fluorescent light bulbs (CFLs), which can last much longer than standard bulbs and use significantly less energy.
• Take showers instead of baths; a short shower typically uses much less hot water than filling a bathtub.
• Air dry dishes instead of using your dishwasher's heated drying cycle.
• Choose ENERGY STAR®-rated appliances for better energy efficiency.
• Install water-conserving fixtures, such as low-flow showerheads, faucets and toilets.
• Avoid leaving the refrigerator or oven door open longer than necessary, since this lets conditioned air escape.
• Choose a high-efficiency dishwasher, which can use less energy than conventional models.

Cold weather conservation tips

• Consider a high-efficiency oil-fired water heater, which can provide hot water at a lower operating cost compared to many electric units.
• Upgrade your oil burner; a modern burner can significantly reduce fuel costs compared with older equipment.
• Check door thresholds for gaps and install bottom seals that brush the floor to reduce drafts.
• Replace cracked window glass and repair damaged weatherstripping or caulking.
• Make sure your ceiling has sufficient thermal insulation (for example, at least several inches as recommended by your contractor or local codes).
• Avoid relying on portable space heaters whenever possible, as they can be expensive to run and may pose safety risks.
• Wrap exposed pipes to reduce heat loss and protect against freezing.
• Install a water heater blanket (where appropriate) to improve efficiency.

Warm weather conservation tips

• Keep furniture and obstructions away from air conditioning vents to allow proper airflow.
• Cook on an outdoor grill when possible to keep excess heat out of the home.
• Set the air conditioning thermostat to a higher but comfortable temperature (for example, around 78°F or higher as appropriate), and turn units off when no one is home or use a programmable thermostat.
• Install reflective window coatings or treatments to help reflect heat away from the home.
• Change or clean air conditioning filters monthly during the cooling season to maintain efficiency and extend equipment life.
• Open windows on cooler days and nights when the outdoor temperature is lower than the indoor temperature.
• Ensure that the cooling capacity of air conditioners is appropriate for the size of the room or home.
• Keep drapes, blinds and shades closed during hot sunny periods to block direct sunlight.

For more detailed advice tailored to a specific home or building, customers can request an energy audit or speak with an energy professional.

Licensed brokers or sales associates who work in real estate and own an Oilheated home are eligible for:

• A discounted price on heating oil (based on Boro Energy's daily posted price).
• A free service contract for one year on their heating system.

In addition, real estate professionals may receive the following free services from Boro Energy:

• Pre-showing cleaning: Cleaning of the boiler, burner and surrounding area before the property is shown to prospective buyers, to improve the heating system's appearance.
• Second opinion on inspection issues: If a heating system receives an unsatisfactory rating from an inspector, Boro Energy can provide a second opinion, drawing on its license with the city's Department of Consumer Affairs. Certified technicians can correct identified problems.
• Pre-closing oil measurement: The day before closing, Boro Energy will measure the oil in the tank and provide documentation so the seller can receive proper credit from the buyer for fuel remaining in the tank.

Benefits for home buyers

Boro Energy provides the following free services for home buyers in Oilheated homes:

• Energy audit: An energy audit of the home to identify areas prone to heat loss (such as gaps around windows and doors).
• Heating system efficiency test: An efficiency test of the heating equipment, along with any necessary corrections to help ensure proper operation.
• System cleaning and safety check: Cleaning of the burner, preparation of the system for the heating season, and a thorough safety check that includes inspection of the chimney.
• Education on system operation: Guidance for new homeowners on proper operation of the heating system and a recommended maintenance schedule.
• Energy-saving suggestions: A list of suggestions on how to reduce fuel consumption and conserve energy.

If a new homeowner becomes a Boro Energy customer, they may also receive:

• A free service contract for one year.
• A discount on Boro Energy's daily posted price for home heating oil.

How to learn more

Real estate professionals and home buyers interested in these programs should contact Boro Energy directly for current details and eligibility.

Ask anyway — the agent will say plainly that it is not published rather than guess.