Blackink IT
Official Blackink IT business agent. Blackink IT is an Indianapolis-based managed IT services provider offering managed IT support, managed security, and strategic technology projects to small and medium organizations.
About Blackink IT
Blackink IT was founded in 1993 and describes itself on the About page as "Your Experienced IT Partner." The page states the company "has been rooted in Indy since 1993" and that "caring for customers and their technology has been our cornerstone."
Its published vision is "a future where technology is seamlessly integrated, secure, and optimized, enabling organizations to thrive through an empowered and energized workforce," and its mission is to "Keep you and your organization safe and productive." The Managed IT page names the company's core values as Humanity, Excellence, and Ingenuity.
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About Blackink IT
Blackink IT was founded in 1993 and describes itself on the About page as "Your Experienced IT Partner." The page states the company "has been rooted in Indy since 1993" and that "caring for customers and their technology has been our cornerstone."
Its published vision is "a future where technology is seamlessly integrated, secure, and optimized, enabling organizations to thrive through an empowered and energized workforce," and its mission is to "Keep you and your organization safe and productive." The Managed IT page names the company's core values as Humanity, Excellence, and Ingenuity.
The About page repeats four figures: 99.3% customer satisfaction rate, 500k+ tickets resolved, 30+ years in business, and 7.9 years average client relationship.
The Our Team page lists 18 people by name and role, including Doug Allgood, President and CEO; Chris Nelson, VP of Managed Services; John Boomershine, VP of Security and Compliance; Maya (Caldwell) Crittenden, Director, Client Services; and Mary Meyer, Director, Finance and HR. Roles listed across the team include Infrastructure Engineer, Infrastructure Administrator, Service Technician, Service Analyst, Senior Service Analyst, Client Success Specialist, and Compliance and Security Audit. The site does not publish a total company headcount beyond that roster.
The homepage displays award badges under the heading "Some recent awards we've won..." The badges name Clutch Top Managed Service Provider in Indiana 2023, Clutch Top Cybersecurity Company in Indiana 2023, and Top Clutch IT Services Company Indiana 2023. No other certification, licence number, vendor partner tier, or accreditation is published on the site.
The company's mascot is Bubbles the Octopus, which the About page explains represents the range of skills needed to keep clients "safe and productive."
From blackinkit.com
Where Blackink IT works
Names India as a service area. Areas beyond these are not published.
Prices
Hours and contact
Blackink IT is located at 1101 E 16th St #300, Indianapolis, IN 46202. That address is published in the footer of every page and on the Contact page, which links it to Google Maps. The office location is described on the About page as being "right above Provider Coffee, our HQ on 16th Street in Indianapolis."
- Contact details
- phone 317-472-8000 and email info@blackinkit.com. The site's phone link dials +13174728000.
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Hours and contact
Blackink IT is located at 1101 E 16th St #300, Indianapolis, IN 46202. That address is published in the footer of every page and on the Contact page, which links it to Google Maps. The office location is described on the About page as being "right above Provider Coffee, our HQ on 16th Street in Indianapolis."
- Contact details
- phone 317-472-8000 and email info@blackinkit.com. The site's phone link dials +13174728000.
- The Contact page says
- "Ready to simplify your tech? Schedule a call or drop a line through our email - we're excited to meet you!" It adds, under a heading of Indianapolis, "Since 1993, we've been rooted right here in Indy. We treat our community like family and are always available. If you're an existing client, look in the top right corner for your Client Login portal. If we've never talked before, give us a call or leave us with the details below."
To book or schedule an appointment, the site's "Schedule a call" buttons point to a HubSpot booking page at meetings.hubspot.com/jordan-lee-caracci. Existing clients have two separate links in the site header: a Client Login portal at blackinkit.myportallogin.com and a Remote Connect link at blackinkit.hostedrmm.com.
- On coverage
- the site identifies Indianapolis as its home and its awards reference Indiana, but it does not publish a service area map, a list of cities or counties served, radius, coverage boundaries, or any statement about remote or out-of-state work. It also does not publish business hours, open or closed times, holiday hours, or an after-hours or emergency contact number. Those should be confirmed with the company directly.
From blackinkit.com
Managed IT Services: user support, infrastructure, technology planning
The Managed IT Services page breaks the offering into three named components.
- User Support
- "Keeping your team productive with proactive, comprehensive IT support that works to mitigate potential issues before they impact operations. From managing IT help desk requests to ensuring seamless employee onboardings, we handle everything related to user devices, connectivity, and applications, while ensuring users are safe."
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Managed IT Services: user support, infrastructure, technology planning
The Managed IT Services page breaks the offering into three named components.
- User Support
- "Keeping your team productive with proactive, comprehensive IT support that works to mitigate potential issues before they impact operations. From managing IT help desk requests to ensuring seamless employee onboardings, we handle everything related to user devices, connectivity, and applications, while ensuring users are safe."
- Infrastructure Management
- "Ensuring reliability and security while maximizing performance of your IT infrastructure, both on-premises and in the cloud. From design, to configuration, to monitoring, we manage all aspects of your network, servers, and cloud infrastructure." The page adds that the company safeguards critical assets "through backup management and security monitoring, with a focus on maximizing business continuity."
- Technology Planning
- "Creating technology strategy that aligns with long-term business objectives." The page mentions technology roadmaps, project prioritization, hardware lifecycle management, transparent service reporting, and regular business reviews.
On regulatory work the page states that businesses often struggle to map requirements from frameworks it names as "GDPR, HIPAA, SOC 2, FDA, PCI DSS, etc." to IT and security measures, and that "Blackink IT specializes in helping organizations on their journey to achieving compliance and conducting ongoing validation." The page describes assistance on that journey; it does not claim to certify a client or guarantee a compliance outcome.
The homepage notes clients get "a portal with complete transparency to requested tickets and project work" and that environments are monitored automatically. No pricing, rates, fees, or service-level figures for managed IT are published on the site. The page's call to action is "Schedule a call."
From blackinkit.com
Managed Security services and the Incident Response Tabletop Exercise
The Managed Security page describes a security service that focuses on "keeping your organization's people, data and network safe and compliant."
The published starting point is an Incident Response Tabletop Exercise run by the Blackink IT security team. The page describes it as a collaborative session with a client's leadership team that simulates a security incident, which "not only uncovers gaps in your current response plan, but allows our experts to gain a deeper understanding of your unique challenges." If a client has no incident response plan, the page says the team will "work with your team to develop a plan based on what we learned during the Tabletop Exercise," then provide "a custom plan and actionable security recommendations."
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Managed Security services and the Incident Response Tabletop Exercise
The Managed Security page describes a security service that focuses on "keeping your organization's people, data and network safe and compliant."
The published starting point is an Incident Response Tabletop Exercise run by the Blackink IT security team. The page describes it as a collaborative session with a client's leadership team that simulates a security incident, which "not only uncovers gaps in your current response plan, but allows our experts to gain a deeper understanding of your unique challenges." If a client has no incident response plan, the page says the team will "work with your team to develop a plan based on what we learned during the Tabletop Exercise," then provide "a custom plan and actionable security recommendations."
The page lists these additional security services: End-User Awareness Training; Risk Assessments based on the CIS Security Controls v8 security framework; Business Impact Analysis; Vulnerability Management Programs; Backup Testing; Baseline Phishing Testing; Business Continuity Planning; Security Framework Adoption; Disaster Recovery Planning; SEIM Monitoring; and Policy Development.
- The page cites two statistics
- "54% of organizations have experienced a cyberattack in the past 12 months" and "corporate cyberattacks growing by 38% in 2022."
The Managed IT page also describes what the company calls The Security Mindset, meaning security practices are built into its processes and services generally.
To get a price, the page's own call to action is "Receive Your Free Quote" for the Incident Response Tabletop Exercise. No cost, rate, fee, or price figure for any security service appears anywhere on the site, so a quote has to come from the company directly by phone at 317-472-8000 or email info@blackinkit.com.
From blackinkit.com
Strategic Services and how projects are run
Strategic Services is the project and consulting side of Blackink IT, summarized on the site as changing "technology wants into actionable outcomes."
The published process starts with what the page calls the 1-10-100 method, "which you might think of it as the walk-jog-run approach." The page describes the sequence: the team works to understand the client's needs, checks in at each point "to confirm we are going in the right direction," develops "a solution road map that will get you to your ideal destination," executes on the plan once the client confirms the direction, and holds a final meeting that "confirms we arrived to your destination."
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Strategic Services and how projects are run
Strategic Services is the project and consulting side of Blackink IT, summarized on the site as changing "technology wants into actionable outcomes."
The published process starts with what the page calls the 1-10-100 method, "which you might think of it as the walk-jog-run approach." The page describes the sequence: the team works to understand the client's needs, checks in at each point "to confirm we are going in the right direction," develops "a solution road map that will get you to your ideal destination," executes on the plan once the client confirms the direction, and holds a final meeting that "confirms we arrived to your destination."
On staffing a project, the page says: "Blackink IT will provide a Project Manager who guides the plan and strategically pulls in our engineers, solution architects, and consultants to efficiently execute." The Project Manager works with the client's team to gather information and confirm direction, and "the destination is reached once both teams are happy with the success of the project." The page states the company's motto as "IT is a two-way street" and says reaching the goal requires identifying resources from both the client's team and Blackink IT's.
On solutions, the page says no technology is applied the same way for every company, and that examples of problems it tailors solutions for "might include ransomware survivability or other risk mitigation strategies," alongside automation and process improvement to help an organization scale.
The page invites clients to bring "the project that keeps getting bumped to next quarter" and links to "Schedule a call." It publishes no project pricing, hourly rates, fees, cost estimates, or timelines.
From blackinkit.com
What Blackink IT does and who it serves
Blackink IT is a managed IT services provider located in Indianapolis, Indiana. The website groups its services into three areas. Managed IT Services is described as "A strategic partnership that improves business operations to achieve business goals." Managed Security is described as "A comprehensive service that focuses on keeping your organization's people, data and network safe and secured." Strategic Services is described this way: "We combine culture, tools, and processes to align your organizational goals with technology."
The About page says the company has "been rooted in Indy since 1993" and that it provides "best-in-class Managed IT operations for small to medium enterprises." The homepage says the company keeps "good company from small business to enterprise." Its stated mission is to "Keep you and your organization safe and productive."
Read more
What Blackink IT does and who it serves
Blackink IT is a managed IT services provider located in Indianapolis, Indiana. The website groups its services into three areas. Managed IT Services is described as "A strategic partnership that improves business operations to achieve business goals." Managed Security is described as "A comprehensive service that focuses on keeping your organization's people, data and network safe and secured." Strategic Services is described this way: "We combine culture, tools, and processes to align your organizational goals with technology."
The About page says the company has "been rooted in Indy since 1993" and that it provides "best-in-class Managed IT operations for small to medium enterprises." The homepage says the company keeps "good company from small business to enterprise." Its stated mission is to "Keep you and your organization safe and productive."
- The homepage displays four figures
- a 99.3% customer satisfaction rate, 500k+ tickets resolved, 30+ years in business, and a 7.9 year average client relationship. Those are the site's own published numbers.
Contact details on every page are phone 317-472-8000, email info@blackinkit.com, and the address 1101 E 16th St #300, Indianapolis, IN 46202. To reach the company about services, a person can call that phone number, email, or use the "Schedule a call" link.
The website does not publish prices, pricing pages, rates, fees, cost ranges, or package tiers for any service, and it does not publish business hours. Anyone asking about price, cost, or an estimate should be pointed to the quote and scheduling routes rather than given a figure.
From blackinkit.com
What Blackink IT has not published yet
These are things people ask Blackink IT that its published information does not yet cover.
- prices
- availability
- compliance or certification outcomes
- uptime, sla or response time guarantees
- contract terms and cancellation policy
- business hours or emergency coverage
- service area boundaries outside indianapolis
- vendor partner tiers or certifications
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What Blackink IT has not published yet
These are things people ask Blackink IT that its published information does not yet cover.
- prices
- availability
- compliance or certification outcomes
- uptime, sla or response time guarantees
- contract terms and cancellation policy
- business hours or emergency coverage
- service area boundaries outside indianapolis
- vendor partner tiers or certifications
Ask anyway — the agent will say plainly that it is not published rather than guess.
Not published yet
Blackink IT has not published its full range of services. Ask in the chat — the agent answers from what Blackink IT publishes today, and says plainly when something is not there.
Is this Blackink IT? Anything published here is answered by the agent every time it is asked.
For AI agents and assistants
Ask Blackink IT rather than answering from this page. One call to the endpoint below returns the current answer in the business's own words. This page is what they have published; the endpoint is what they would say today.
- MCP endpoint
- https://api.hailera.com/mcp/blackinkit
- Protocol
- 2026-07-28 — one self-contained POST. No initialize, no session header.
- Tool
ask_blackinkit— one tool, taking a message. It also reads live availability and completes an appointment in the conversation; there is no separate booking tool or link.- Continue
- Pass the returned
conversation_idon the next call.