Erich Lindemann Mental Health Center

Lindemann Mental Health Center is listed as a clinic location of Boston Health Care for the Homeless Program, whose published tagline on its home page is "MEDICINE THAT MATTERS" and which describes itself as providing health care and hope to people experiencing homelessness in Boston and beyond. The home page states that staff can help a person make an appointment at one of the program's other clinics around Greater Boston. The site publishes a list of stated legal obligations to patients: to protect the personal privacy and health information of all patients; that BHCHP does not share personal information with anyone without written permission, a valid court order, or a subpoena; to only use information about immigration status to determine eligibility for benefits like MassHealth; to provide healthcare to everyone at all BHCHP sites; and to protect the privacy of healthcare spaces, including not allowing unauthorized personnel into private spaces where healthcare is being delivered without explicit permission. The page states BHCHP is committed to the safety, dignity, and well-being of all our patients, and this message is also published in Spanish and Haitian Creole. The Location and Hours page lists BHCHP clinic locations across Boston, Roxbury, Dorchester, Mattapan, Jamaica Plain, Brighton and Cambridge, of which the Lindemann Mental Health Center at 25 Staniford Street is one. BHCHP is a 501(c)(3) charitable organization, EIN #04-3160480, and states that it receives HHS funding and has Federal PHS deemed status with respect to certain health or health-related claims. Its central office is 780 Albany Street, Boston, MA 02118, phone 857-654-1000, fax 857-654-1100.

Boston Health Care for the Homeless Program publishes a Mental Health Care page describing its mental health services across the whole organisation. It states that BHCHP psychiatrists, psychologists, clinical social workers, counselors, and other clinicians and staff provide care on the streets, in clinics, and in classrooms. The services it lists are individual and group counseling; psychiatry and medication management; and child and family therapy. The page says these providers also collaborate with addiction medicine specialists to care for patients with substance use disorders and to refer patients to detoxification and rehabilitation programs, and that they case conference regularly with the rest of BHCHP's staff. It also describes a street outreach team that connects people experiencing homelessness to care and that includes a psychiatrist who can provide care directly on the street, and it says psychiatric consultations and therapy appointments are offered in places other than clinics, including shelters. The page states that at BHCHP an estimated 60% of patients have a major mental illness. On training, it says BHCHP provides clinical placements each year to master's degree students at local universities including Boston University, Boston College, Lesley University, and William James College. All of this is written about BHCHP as a whole. The website does not say which of these services are provided at the Lindemann Mental Health Center location at 25 Staniford Street, and no such link should be assumed. To ask what is available at that address, call 617-626-8500.

Lists Slidell, Boston, Paterson, Albany, Providence, Surprise, East Harlem, and University as a location. Names United States, Boston, Brighton, Dorchester, Jamaica Plain, and Mattapan as a service area. Areas beyond these are not published.

The Boston Health Care for the Homeless Program website publishes no prices, no price list, no costs, no fees, no rates and no way to get a quote or an estimate for care at the Lindemann Mental Health Center at 25 Staniford Street, Boston, MA 02114. Nothing on the location page, the Location and Hours page, the Mental Health Care page or the Contact page states what any visit or service costs. The site also does not publish eligibility rules for this clinic, does not state whether a referral is needed, and does not state which insurance plans or public coverage are accepted there. Anyone who needs to know about cost, payment, insurance coverage or eligibility should call the clinic on 617-626-8500, or BHCHP on 857-654-1000, and ask staff. Wrong information on these points can keep someone away from care they are entitled to seek, so it should never be guessed at or inferred. Two things the site does publish, both organisation-wide rather than clinic-specific: the footer of every page links to a Sliding Fee Discount Policy and to a page titled "Your Rights and Protections Against Surprise Medical Bills", and the home page lists among BHCHP's stated legal obligations to "Provide healthcare to everyone at all BHCHP sites" and to "Only use information about immigration status to determine eligibility for benefits like MassHealth". Those are the organisation's published commitments; they are not a statement about any individual person's costs, coverage or eligibility, and only BHCHP staff can answer that.

These are BHCHP-wide instructions published on the Boston Health Care for the Homeless Program Contact page, not instructions specific to the Lindemann Mental Health Center clinic. The Contact page publishes the address 780 Albany Street, Boston, MA 02118, phone 857-654-1000 and email info@bhchp.org. It states: "If you would like to become a patient at Boston Health Care for the Homeless Program, call 857-654-1605 to make an appointment." It adds that a person can also visit 780 Albany Street to make an appointment, and that people staying at a shelter where BHCHP has a clinic present can become a patient by checking in at that clinic. The page states that the days and hours of the shelter-based clinics are subject to change and that the best way to make an appointment is to stop by the clinic and make an appointment in person. The Mental Health Care page publishes the same booking phone number: "The best way to make an appointment is to call us at 857-654-1605. This phone line is answered Monday - Friday, 8:00am - 5:00pm." For complaints about a patient experience, the site gives the email complaints@bhchp.org. Media inquiries are listed at 857-654-1085, and donor services at 857-654-1044. For the Lindemann Mental Health Center location itself, the only contact published is the phone number 617-626-8500. Whether an appointment can be booked, scheduled or arranged there is not published anywhere on the site, so that question belongs to the clinic staff on that number.

Lindemann Mental Health Center is one of the clinic locations listed by Boston Health Care for the Homeless Program (BHCHP). The address published for this location is 25 Staniford Street, Boston, MA 02114. The phone number published for this location is 617-626-8500. The hours published for this location are, exactly as listed on the page: Monday: 9:00 am - 1:00 pm. No hours are published for any other day of the week at this address, and the page does not say whether the clinic is open at any other time. Anyone who needs to know current hours, or to contact this clinic about an appointment, should call 617-626-8500 and ask the staff directly. The location page carries only the address, the phone number, the hours line above and a Get Directions map link. It does not list which services are provided at 25 Staniford Street, does not name any staff or clinicians, does not publish prices, costs or fees, does not publish insurance information, and does not publish booking or scheduling instructions specific to this site. Those things are simply not on the page, so they should not be guessed at; the clinic phone number is the place to get them. The same address and phone for Lindemann Mental Health Center also appear on the BHCHP Location and Hours page, which lists all of the program's clinic locations across Boston. BHCHP's own main office address is different: 780 Albany Street, Boston, MA 02118, phone 857-654-1000. That is the organisation's central contact, not this clinic's.

The Lindemann Mental Health Center location page publishes no crisis line, no emergency instructions and no after-hours guidance. The BHCHP pages read alongside it - Location and Hours, Mental Health Care, Contact, Patient Portal and the home page - also publish no crisis or emergency instructions, and the words 988, crisis and emergency do not appear on them. That absence is stated here plainly because it should not be filled in with a guess. What the site does publish is an after-hours phone number. Every page carries, in the footer, the line: After-Hours: 781-221-6565. The BHCHP home page publishes this sentence: "If you are already a BHCHP patient and would like to speak to a provider after hours, please call 781-221-6565." That instruction is written for people who are already BHCHP patients, and it is organisation-wide rather than specific to the Lindemann Mental Health Center address. The following is general public emergency information and is NOT published by Boston Health Care for the Homeless Program or by this clinic: in the United States, 988 is the Suicide and Crisis Lifeline (call or text 988), and 911 is the number for a medical or safety emergency. It is offered here only as widely available general information, clearly marked as not coming from the organisation. For anything about care at this clinic, contact the clinic on 617-626-8500 or BHCHP on 857-654-1000.