Berkshire Grey

Customer approach

Berkshire Grey describes its customer approach as proactive and partnership-oriented. Dedicated operational experts take ownership of operations and use proactive monitoring to support throughput and system stability. Global 24/7 help desk and onsite service teams provide responsive assistance, while customer success teams support adoption, training, root-cause analysis, joint planning, and ongoing performance improvement.

Executive team

The executive team listed on the website includes:

• Dave Paratore — CEO
• Mark Fidler — Chief Financial Officer
• Peter Van Alstine — Chief Commercial Officer
• Ellen Bossert — SVP of Strategy
• Brad Meyer — VP of Customer Experience
• Christian Ehrbar — VP of General Counsel
• Christine Phaneuf — VP of Talent
• Craig Hattabaugh — VP and GM
• Ray Howard — VP of Engineering

• 24/7/365 support: Assistance is available by phone, email, or the BG web-based technical support portal.
• Dedicated Customer Success Manager: Each customer receives a primary relationship lead to coordinate communication, track priorities, support escalation, and align service activities with customer goals.
• Training and enablement: Operators, managers, and maintenance teams receive knowledge to run and support systems confidently and consistently.
• KPI reviews: Performance trends and return on investment are reviewed to prioritize improvements affecting throughput, labor efficiency, and service-level attainment.
• Data enablement: Customer dashboards and analytics provide system performance, operator productivity, and actionable insights.
• Monitoring and maintenance: Proactive monitoring, software maintenance, security updates, field service, and parts replacement help reduce disruption.
• Continuous improvement: Performance reviews and release planning help improve the automation over time.

The service includes proactive monitoring, critical spare parts, rapid response, expert service, and lifecycle planning intended to protect performance, reduce operational uncertainty, and improve long-term value.

Capabilities

• Handles a broad range of SKU types, including irregular, cylindrical, porous, transparent, fragile, chilled, frozen, glass-packaged, and heavy items up to 6 kg.
• Uses SpectrumGripper® technology to adapt to item size, weight, and texture.
• Identifies grasp points and determines placement without prior SKU data.
• Supports changing assortments without SKU-specific training, lengthy retraining, or constant tuning.
• Integrates perception, hardware, motion planning, and software in a unified system.

Published performance

• Up to 2x human pick-and-release performance
• Greater than 99% accuracy
• Greater than 99% uptime

Core is intended for operations seeking more pick or sort capacity within space, labor, and SKU constraints. It can integrate with existing infrastructure such as AutoStore systems, conveyors, shuttles, autobaggers, and put walls.

• Scoop™ Trailer Unloader: Combines bulk unloading and robotic picking to unload mixed packages from trailers and containers while improving safety and reducing labor needs.
• Core™ Robotic Picking System: Automates piece picking across a wide range of SKU types using integrated perception, gripping, planning, and placement.
• Stride™ Shuttle Sorter: Uses autonomous shuttles and intelligent routing to automate sorting across a wide range of item types.
• Dispatch™ Parcel Sorter: Provides automated sorting and intelligent routing for a wide range of small parcel types.

Operational applications

Berkshire Grey solutions support inbound and receiving, order fulfillment and ecommerce, store replenishment and distribution, and outbound sortation and shipping. They are designed for real-world variability, including irregular shapes, mixed cartons, polybags, fragile goods, and inconsistent trailer conditions.

The company's solutions are vertically integrated across robotics, vision, software, and controls. They can deliver value independently and provide a path toward broader automation as operational needs evolve.

Site content is owned or licensed by Berkshire Grey and protected by intellectual property laws. Reproduction, distribution, alteration, or commercial use generally requires Berkshire Grey's prior written consent.

SMS communications

Consenting users may receive messages about orders, deliveries, application status, onboarding, or employment-related updates. Message and data rates may apply. Users can opt out by texting STOP and request assistance by texting HELP.

The terms state that Massachusetts law governs the agreement and that claims must generally be brought within one year. The stated maximum aggregate liability is $100, subject to the limitations described in the agreement. The terms were last modified on February 5, 2025.