bambu

Mission and purpose

• Reduce the use of plastic by offering natural, plant‑based alternatives for daily life.
• Make zero‑waste and low‑waste living more accessible through practical, well‑designed products.
• Demonstrate that a business can be financially successful while operating responsibly and with care for people and the planet.
• Encourage small, everyday changes (like choosing a bamboo spoon instead of plastic) that add up to a bigger positive impact.

Materials and design philosophy

• Primary material: bamboo (a fast‑growing, naturally renewable grass).
• Bamboo used is harder than many hardwoods, naturally antimicrobial, and biodegradable at end of life.
• Products are made from natural, renewable materials and are designed to be durable, affordable, and attractive.
• bambu® designs with the full product life cycle in mind, with a focus on what happens at end of life.
• Products are either biodegradable or compostable, and product pages include end‑of‑life guidance.

Sustainability commitments

• bambu® aims to rely less on resource‑intensive, petroleum‑based materials and more on plentiful plant‑based resources.
• The company seeks to keep landfills as empty as possible by creating only what is needed and designing for reuse and long life.
• Operations are guided by a commitment to social responsibility, fair treatment of people, and responsible sourcing.

Certifications and memberships

• Certified B Corporation (B Corp), meeting high standards of verified social and environmental performance, transparency, and accountability.
• Member of 1% for the Planet, committing at least 1% of overall sales to nonprofit organizations that protect and restore the natural environment.
• Certified Women's Business Enterprise National Council (WBENC) business: woman‑owned, operated, and controlled.
• USDA Biobased / USDA BioPreferred: products are certified as 100% biobased.
• FSC® (Forest Stewardship Council®) certified bamboo sources for applicable products.
• Member of the Compost Manufacturing Alliance (CMA), which field‑tests and verifies compostability across multiple facilities.

Company values

bambu® strives to:

1. Turn people onto renewable materials and discourage the use of plastic and other harmful materials.
2. Support organizations doing good work and give back to causes that matter.
3. Treat people fairly and provide opportunities to others throughout the supply chain.
4. Create products that are beautiful, affordable, and accessible.
5. Be an example of a business that operates responsibly and with care for people and the environment.

• Email: [email protected]
• Typical support hours: Monday through Friday, approximately 8:00 a.m. to 4:00 p.m. Pacific Time (PST/PDT), excluding holidays and warehouse closures.

Customers can use email or the live chat feature on the bambu® website to:

• Ask questions about products and materials.
• Request guidance on shipping options for time‑sensitive orders.
• Get help with damaged, missing, late, or lost packages.
• Request general order support.

Holiday or special closures (for example, around major holidays) are announced on the website. Order processing and response times may be affected during these periods.

Returns and refunds

• bambu® maintains a dedicated Returns and Refunds Policy page on its website.
• This policy explains which products are eligible for return, the time frames, and any conditions that apply.
• Some items, such as Veneerware® sample boxes and certain sale items, may not be eligible for return.
• Customers should always refer to the Returns and Refunds Policy page for the latest, complete information.

Wholesale inquiries (USA)

bambu® offers wholesale opportunities for retailers and partners in the United States.

• Prospective wholesalers can learn more and begin the application process through the wholesale information section on the bambu® website.
• The wholesale page explains requirements, account setup steps, and how to submit an application.

For detailed wholesale terms (including minimums, pricing, and order process), prospective partners should follow the wholesale application process or contact bambu® via the website.

Press and publicity

For media, press, and publicity inquiries:

• Email: [email protected]

The press section on the bambu® website provides additional background information, brand story features, and press materials.

Other questions

If a customer has a question that is not covered in the online information:

• They should contact bambu® Customer Service by email or live chat.
• The team can share up‑to‑date information or direct the customer to the most relevant resource on the website.

To keep bamboo boards and utensils in good condition:

• Hand wash only: Wash with hot, soapy water and rinse thoroughly.
• Dry completely: Wipe dry after washing and allow to air dry fully before storing.
• Avoid soaking: Do not leave bamboo items submerged in water or in a sink of standing water.
• No dishwasher: Do not clean bamboo cutting boards or utensils in the dishwasher.
• No microwave: Do not use bamboo boards or utensils in the microwave.

Maintaining the finish and appearance

• Use a food‑safe finishing oil to nourish and protect the bamboo surface. bambu® offers a bamboo and wood nourishing oil specifically for this purpose.
• To refresh the surface of a worn board, lightly sand with a fine‑grit sandpaper, then apply a suitable food‑safe oil.
• With proper care and occasional refinishing, a bamboo cutting board can last for many years.

Product life span

• Bamboo boards and utensils are built to be durable and can provide long service life with simple care.
• Visible cut marks or food stains do not necessarily mean the product needs to be replaced; many bamboo products can be sanded and refinished.

End‑of‑life guidance

bambu® designs products with end of life in mind and selects materials that are biodegradable or compostable.

For bamboo cutting boards and many other bamboo items:

• Check local guidelines: Contact your local waste or compost service to confirm whether they accept bamboo items in yard debris or organic waste collection.
• If accepted, bamboo boards and similar products can often be placed with yard debris or taken to appropriate facilities for processing.
• If local services do not accept bamboo items directly, customers can explore specialized collection services where available.

Product pages on the bambu® website include an End‑of‑Life section that explains recommended disposal or composting options for that specific item.

Compostable dinnerware and single‑use items

• Veneerware® bamboo plates, cutlery, and similar disposable bamboo products are designed to be a natural alternative to single‑use plastic.
• Many of these products are certified compostable and are suitable for commercial composting when accepted by local facilities.
• Customers should always follow the disposal instructions provided on the product packaging or product page and confirm what their local compost facility accepts.

Because local regulations and facility capabilities vary, customers should treat the bambu® guidance as general information and confirm details with their local waste or compost provider.

Core categories

Bamboo kitchenware

Kitchen products made from bamboo and other natural materials, designed to be durable and long‑lasting:

• Cutting and serving boards (including classic and specialty styles).
• Cooking utensils and spatulas.
• Tongs and scraping tools.
• Kitchen basics sets and other everyday prep tools.

Compostable dinnerware

Disposable yet compostable dinnerware for events, gatherings, and everyday use:

• Veneerware® compostable bamboo plates and utensils.
• Disposable bamboo plates in various shapes and sizes (such as round, square, and fancy styles).
• Compostable bamboo cutlery sets.
• Compostable bamboo straws.

These products are designed as a natural alternative to single‑use plastic or paper‑coated tableware.

Outdoor and camp dining

Products designed for use outdoors, camping, and on the go:

• Reusable bamboo spoon, knife, and fork sets.
• Bamboo sporks and compact utensil sets.
• Reusable bamboo straws.
• Small cutting/bar boards suitable for camping or picnics.
• Pot scrapers, tongs, and other compact tools for camp kitchens.

Sustainable home goods

In addition to kitchen and dining items, bambu® offers other sustainable home goods that follow the same renewable‑materials focus. Specific items and availability may change over time, and the current selection is shown on the bambu® website.

Product features and benefits

• Made from renewable, plant‑based materials (especially bamboo).
• Many items are USDA Certified Biobased and made from FSC®‑certified bamboo.
• Free from plastic and lacquer coatings, with natural, food‑safe oil finishes where applicable.
• Designed to be sturdy and long‑lasting, reducing the need for frequent replacement.
• Many products are fully compostable or biodegradable at end of life when handled according to local guidelines.

Availability and pricing

• The specific products, sizes, and prices available can change over time.
• For the latest selection and current pricing, customers should refer to the bambu® website product pages.

Shipping locations

• Orders are shipped from a warehouse in Salt Lake City, Utah (USA).
• At this time, bambu® ships only to addresses within the United States.
• Shipping to Alaska and Hawaii is available with specific carrier and timing considerations (see below).

Order processing times

• Orders are processed and shipped Monday through Friday.
• Nearly all orders ship within 2 business days.
• Orders placed before 11:00 a.m. Pacific Time may ship the same business day, depending on order volume and processing.
• Because orders are processed quickly, it may not always be possible to cancel or amend an order before it ships.

Everyday Free Ground Shipping offer (contiguous US only)

• bambu® offers an Everyday Free Ground Shipping promotion on qualifying orders over a stated cart total (for example, over $95) shipping to physical addresses within the contiguous United States.
• Free Ground Shipping orders typically ship via a ground service such as UPS Ground.
• Ground shipping usually delivers within several business days, depending on the destination.
• The free shipping offer does not apply to orders shipping to Alaska, Hawaii, or outside the contiguous US.
• The exact free‑shipping threshold and any exclusions are subject to change; customers should confirm current details on the website at checkout.

Shipping to Alaska and Hawaii

• Orders shipping to Alaska or Hawaii may be sent via USPS services.
• USPS First Class service to Alaska or Hawaii can take several weeks.
• For faster delivery, bambu® recommends choosing a faster USPS service such as Priority Mail when available.
• The Everyday Free Ground Shipping promotion does not apply to orders shipping to Alaska, Hawaii, or outside the contiguous US.

Shipping rates and carriers

• Shipping rates are calculated by the carrier based on order weight and destination.
• bambu® periodically reviews carrier rates and options to provide current, competitive shipping choices.
• Common carriers used include UPS, FedEx, and USPS. Carrier options may vary by order and destination.

Time‑sensitive and expedited orders

• For time‑sensitive orders (for example, for events), customers are encouraged to contact Customer Service via live chat or email before ordering to discuss the best shipping options and estimated transit times.
• USPS Priority Mail and similar services may not offer guaranteed delivery times and are generally not recommended for urgent orders.
• Carriers may experience unavoidable delays due to weather or peak volume periods.

Responsibility for delivery delays

• bambu® aims to ship orders promptly but does not control carrier operations or final delivery dates.
• The company is not responsible for delays caused by UPS, FedEx, USPS, or other carriers.

Damaged or missing items

• Items that arrive damaged or appear to be missing from a shipment should be reported promptly.
• Customers are asked to email the Customer Service team with their name and order number and include photos of the damaged item(s) and shipping carton.
• Detailed instructions and any time limits for reporting issues are provided on the website's customer service or shipping information page.

Incorrect shipping addresses

• Customers are responsible for providing an accurate shipping address at checkout.
• If an order is shipped to an incorrect address provided by the customer, the customer may be responsible for any additional costs to resend the order.

Late or lost packages

• Occasionally, packages may be delayed, misrouted, or appear to be lost in transit.
• If tracking shows a package as delivered, customers are encouraged to check all potential delivery locations around the address.
• Some carriers provide a delivery photo on the tracking page.
• If a package does not appear within a short period after the listed delivery time, customers can contact bambu® Customer Service for assistance, including help initiating a claim with the carrier when appropriate.

Returns and refunds

• For complete details on returns and refunds (including eligibility, conditions, and timelines), customers should review the dedicated Returns and Refunds Policy on the bambu® website.
• Certain items, such as Veneerware® sample boxes and some sale items, may not be eligible for return. Eligibility details are provided in the Returns and Refunds Policy.

Ask anyway — the agent will say plainly that it is not published rather than guess.